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Sky - Hub Westfield Stratford, London Reviews 

86
•
TrustScore 4.5 out of 5

4.7

Telecommunications Service Provider
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Stratford Place 2, Westfield Stratford City - Lower Level, Olympic Park, E20 1EJ London, England, GB

•
020 8555 4291

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Rated 1 out of 5 stars

I’ve been a Sky customer since the early 90’s through every iteration of their satellite TV products. So I’m used to the annual charade of getting the letter with a proposed massive price increase... See more

Company replied

Rated 1 out of 5 stars

Your company is a rip off and your charging me £51 from 1 April despite me being a long term customer for over 20 years and have the cheek to say to me because I have £31 discount you cannot offer me... See more

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Stratford Place 2, Westfield Stratford City - Lower Level, Olympic Park, E20 1EJ, London, England, United Kingdom

  • 020 8555 4291

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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4.7

All reviews

(86)

10,949 reviews in the last 12 months

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Rated 1 out of 5 stars

Lies, terrible customer care and overpriced services

I’ve been a Sky customer since the early 90’s through every iteration of their satellite TV products. So I’m used to the annual charade of getting the letter with a proposed massive price increase, then the telephone negotiations, being passed to a manager for a “special” one time only deal, attempted to be sold products and services I don’t want, then being passed to another department and finally having to start the disconnection process before being given a price with a marginal increase on what I was paying the year before.

But this time Sky have lost a 30+ year customer as after going through this whole process and agreeing a price that was acceptable, the actual price they are charging is different and they refuse to honour the quoted price.

Sky you are an absolute disgrace.

18 February 2026
Unprompted review
Sky - Hub Westfield Stratford, London logo

Reply from Sky - Hub Westfield Stratford, London

Thank you for taking the time to share your experience, and I’m genuinely sorry that after more than 30 years with Sky, things have ended this way. You should never have to go through such a long and frustrating negotiation process each year, and it’s completely understandable that you expected the price you agreed on to be honoured without any surprises.
Being quoted one price and then charged another is unacceptable, and I can see why this has caused such a loss of trust, especially after decades of loyalty. You deserved clear communication, consistency, and respect for the time you’ve spent as a customer.
Your feedback highlights an important issue, and it will be passed on to the relevant teams so we can look at how these conversations and price agreements are handled.
If there’s anything still outstanding or you'd like us to review the agreed price again, please get in touch, we’d like the opportunity to put things right.
Thank you again for your many years with us, and I’m truly sorry it ended on this note.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks, Norelle

Rated 5 out of 5 stars

Surinder at Sky Retail

Surinder at Sky Retail

was very helpful and understanding with my elderly mother who had forgotten her security login details and want to change her subscription

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Shaz

Shaz, he is very helful
And explained everything in a detailed way

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Mr.Shree is so helpful

Mr.Shree is so helpful, apart from not being able to purchase a phone I've had a really good company from Mr.Shree. Would recommend him if you want to vent something. Mr.Shree >>>>> Therapist.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Good service by Sky

Abul, he is a very good advisor and great we had a great experience by knowing about the services available. Thank you so much .

30 January 2026
Unprompted review

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