Skoda Reviews 

I have a model with the 360 cameras.. they are really useless: showing item being extremely close when there is in fact a large amount of space. I called the customer service to get some help but they told me to look at the manual. Than I called a dealer who said any check cost £250. And they're not even sure to see if there is an issue. I will not buy Skoda again

I was completely satisfied with the service advisers response to requirements and questions. RYAN BARNARD was my service adviser at Skoda Burntwood.

Wolverhampton. Booked a test drive. Left to our own devices for 25 minutes. One of the cars we wanted to examine was locked. Time wasted. Looking at a different brand. No one interested!

Great experience at Skoda dealership in Aylesford Kent.
Purchase my new car 2 weeks ago and I can say was a straight forward process.
I would recommend the dealership to friends and family.

I simply cannot believe that after selling the last of our vehicles (always accompanied with lousy customer care) that I find I am still being hassled by Skoda/Group1. Their customer uncaring provides a lasting hangover. Despite taking a monthly all-in plan, despite the specific assurances of the local person who sold it to me, despite having sold my vehicle, I find myself hassled for service plan payment more than FIVE WEEKS after I sold the vehicle. It is extraordinary to think that such a void of basic customer care exists.

Really disappointed with the lack of knowledge or ability to resolve a problem that for SKODA themselves, SHOULD have been so simple.
After getting no joy from my supplying dealer, no joy from a local dealership and eventually turning to Skoda Customer Care, I was astounded at the inability to establish whether my car had memory seats which recognised individual keys. I was provided with various responses such as being provided with a video of how to set the seats (was a different infotainment system), being told it was “a paid for service” , being provided with a copy of the manual (which was useless), you car doesn’t have that functionality etc etc etc.
Eventually after seeing several posts online with Skoda owners with similar problems, I was able to work it out for myself. Skoda just didn’t reply in the end. If they want to become one of the leading manufacturers, then they need to up their game in terms of customer care and product knowledge.

Only one star as I can’t award zero…

Went in to RRG Skoda Bolton today to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above.

Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle.

Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.

EDIT update 17/03/2025: Having Sent an email complaint to Arran Bangham, Group Chairman at RRG and Matthew Bowden, MD of Skoda UK, I received an aggressive call in the middle of my working day from Paul Arden, General Manager Skoda at RRG, who tried to downplay what had happened, and indeed make out that I was being unreasonable in making this complaint as, I quote, “I’ve never known anyone in my 20 years in the morning industry be disappointed about an MOT result”. Once Paul realised I disagreed with his logic as did the several others I’ve discussed this experience with, that I would therefore remain in email contact with Skoda UK and his Chairman, and that he wouldn’t be able to talk his way out of this situation during that call, he quickly became incredibly hostile and ended the call abruptly and in a very unprofessional and unfriendly tone. It seems that RRG are just as poor at handling complaints as they are delivering work responsibly and delivering good customer service.

I’ve also now formally complained to DVSA.

We bought a new Skoda Superb SEL in December 2024. It arrived and was very good , for a short while.
Then things started going wrong leading to it residing with the supplying Skoda dealership since the beginning of February due to numerous computer and electrical faults , all of which were recorded and evidenced .

At one time it registered 10 active faults at one time on more than one occasion with all the warning bells and whistles associated with the faults going off continuously . The cruise control even activated itself. And on one occasion the battery was completely dead after a 200 mile drive the previous day .
There were also other faults like the electric windows not closing properly too, rear camera retracting slowly, but the dealer said the main cause was found to be a poorly fitted wiring loom, which they have replaced.
The maps that should be displayed in the speedometer binnacle are not loading , and never did work from new ! The dealership we are told are awaiting the Skoda to provide a fix for this and we were advised that Skoda think that function is a convenience function so its not working so should be accepted, not a view I would agree with as seemingly the vehicle was knowing sold to us with that defect, so what not fully functional

The Skoda app died too and it was theorised as possibly being related to the SOS function which also was not working. The replacement part for the car to make it work now not expected about the 1st April.

Nothing of my experience of owning a Skoda Superb gives me cause to recommend buying one , I have only driven it for about 6 weeks of the 12 weeks I have been paying for it . I have little to convince me to remain a customer of Skoda other than the dealership, Marshalls at Medway, who have been very good. None of this is their fault and they have provided me with an alternative vehicle, but I do not not want my vehicle returned until all faults are repaired including the "convenience matter"

I wanted to leave a review to say how impressed and appreciative of the service I’ve received from Sophie & Scott @ your Stourbridge branch. The difference in how I was made to feel by them in contrast to a previous poor experience 2 weeks ago is night and day. They have since liaised with Katie at you Redditch branch to try and solve the problem I have with a superb, now Katie is dealing with it I’m absolutely convinced and confident this will end well. Katie, Sophie and scott have made a huge difference and in future any Skodas I buy will only be looked after at Stourbridge or Redditch. Great service and my confidence in Johnson’s Skoda is definitely back.
Chris Banks

I have driven a skoda octavia for 6 years and it did not disappoint, roomy. comfortable and reliable. It never let me down and was very economical. I have since changed to a Skoda Karoq which has continued to impress me to this day.

Just bought 3 year old Skoda Kamiq..first owner as it belonged to VW fleet services.
Car is fine but no Android Auto....you have to pay £225...
What a Con😡...had Vauxhall crossland linked phone and hey presto.
So beware mirror link to I phone or Android will cost you.....sad

The service price for Skoda northampton that's on their website states an oil inspection service is £220. However I took my car in for it's first ever service, it's 1 year old and only needed the oil inspection service. They billed me £330! I tried calling to find out why it was so much more, after several promises that the manager would contact me I emailed head office. They came back with,they can charge their own individual prices we have no control over their fees! I would avoid them, they're nothing but a bunch of money grabbing thieves!!!

We were happy with the deal we got for buying a new Skoda Kodiaq in November 2024. The car is great. We asked for a tow bar to be fitted, unfortunately for some reason they have made a new model but have yet to manufactured a tow bar to fit the model. We have been in touch with Skoda only to be told they still have not got round to making a tow bar for it. In the sales room the display had a roof box on it leading you to think all parts were available. The car is advertised as a car ideal for towing. Caravan service in April , holiday in June or maybe not, if no tow bar. Feeling desperate now.

Skoda customer care lies,I purchased my KODIAQ from Skoda Southend and they really bad once car sold I discovered few issue during my first service with Skoda Milton keynes (my local car dealer) so I just drove 1000 miles and after long complaints the customer care said they happy to cover the cost،so I went to Skoda Milton keynes and the said I have to pay £1300 to fox the issue,and they said the customer care offer only free service,what a joke they scumbag,
I said I already have 2 years free service plan and 2 years warranty,they they keep talking rubbish

In relation to my previous review, I would like to update my experience with Skoda UK.
I have made several complaints with Skoda UK through Instagram after they first closed my complaint down as they felt I had no case, after sending a scathing reply pointing out that they had not taken into consideration all the details they re-opened the complaint, that was last Tuesday.
I am still waiting a reply from that email & have had no contact or reply to update me on here either.
I am starting to think that they do not care and are possibly hoping I will just go away.
I currently have no income due to this matter as both Skoda & Richmond Motor Group are fully aware, if I haven't had a satisfactory reply by the end of today I am going to have to go to another garage that does not charge the over inflated prices the dealership is trying to charge me (£8000) and then look to pursue my losses through the courts.
I have been left feeling utterly frustrated and let down by both organisations

The dealership isn’t to be trusted at all! I purchased a car from them to be delivered. The car was delivered, with a scratch on it and dirty inside! We were promised 2 years service, 2 years MOT, 12 months breakdown cover and none of the above was fulfilled. I am now in a dispute with them through the complaints process and they are failing to respond to any messages and have just left us in limbo land!

They cancel the tax on the car before they sold it which meant that it was driven to me uninsured and remained uninsured whiles parked outside my house because there’s no tax on it!

Disgusting service!

Skodas are indeed excellent cars, but...
The lack of parts if they do go wrong and customer care is abysmal.
5 weeks to get one part and the other they don't know when it'll be available. On a car that is in production, obviously aftercare customers are not the priority.
Meanwhile the car is off the road for god knows how long..
We won't be repeat customers..

Need Skodas help with Marshalls Skoda Milton Keynes. Marshall Skoda Milton Keynes called my car in for an update. Since then I have not been able to charge my car overnight. I have made numerous calls and emails but the Aftersales Manager is not responding nor managing my issue. The issue caused by their update. Very frustrating, costly and poor, poor service. Previously have turned up for work booked in, booked a loan car, loan car not available after a 3 month wait for appointment. No advance notice they just tell you when you have made the journey. Parking awful. Finding your car after a visit in the many hundreds on site is tricky. Will never buy a Skoda again based on my experience with Marshalls Milton Keynes

Skoda Enyaq IV
Service Reporting lacks content regarding main the main systems MEB battery and motor insulation checks, etc.

Please be aware this is not a negative on the service centre team involved.
It is for the higher up Skoda engineering function to incorprate these observations....

I received the service centre report and my expectation on its content was low as it does not clearly support the health status of the EV main drive systems etc...

I asked about this lack of info and format of the SKODA service report that does not include this data that one would expect
A blank look was the response.

I emphasised my concern and service rep found out that readings are taken though not actually recorded on service sheet!!

Key components inspection and test readings and status expected as part of an EV service report to include:-
The MEB battery pack,
The two electric motor(s),
The main battery and power electronics,
The charging system,
The thermal management system, and
The Regenerative braking system.
These systems, combined, play an essential and fundamental role in the vehicle’s operation and safety.

So for battery on the service sheet report it shows-
Battery. Only response visible is a tick in the OK box!!

Which battery?? as there are two..
1 x main power and 1 x ancillary function.

I am stating the obvious here that the fundamentals as listed above ought to be detailed on / in the service sheet report independently and supporting readings recorded, i.e. Ohms, Insulation, Continuity, Power loss, temps, braking function etc etc, such as 'expected readings' against 'actual readings'?

This I expect very near future reporting with this info included will require SKODA main business engineering function to stand up and take a look, ensuring service reports adequately fully indicate health and condition of the EV main power battery, cooling and braking systems to the Customer as part of the thru life record for the vehicle and paying customer.

Bought a brand new superb. Had issues from driveway. They have attempted repairs three times and now want a fourth attempt. Contacted the MD but am no further forward. Worst car and customer service I’ve encountered.