Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... See more
Company replied
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See what reviewers are saying
This product is my granddaughters favourite. She is 3 years old and always tries to take the bottle home. Loves the smell. Great service and very fast. I love the lightness of the cream.
Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them. Great customer service, great range of products and great... See more
Company replied
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of... See more
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Company details
Written by the company
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contact info
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
Average
587 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Bad Customer Service!!
I placed my order & 2 days later one item was 50% less. I asked for a refund of the difference but they refused. Very rude & sarcastic! That is no way to win & keep customers. I also have not received my products yet. There are other companies selling the same products ... buy from them & NOT from SkinLovers!!
27 June 2023
Unprompted review
Reply from SkinLovers
Hi Ellen,
We can understand your dissatisfaction with the situation, however, as we mentioned in the email we sent you, we can not make any changes once the order is placed.
Thanks!
Amazing sunscreen
It's an excellent product, but the shipping wait time was a bit long. More than expected time
25 June 2023
Unprompted review
Reply from SkinLovers
Hello Carolina,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your prodcuts!
Thanks,
Skinlovers
The product I ordered has not arrived…
The product I ordered has not arrived and more than 15 days ago
7 June 2023
Reply from SkinLovers
Hi Maria,
We totally understand your dissatisfaction with the situation.
However, as we mentioned in the email we sent you, we are investigating the situation.
So don't worry about losing your order products or your purchase amount.
We are waiting for a response from the postal service company or the delivery attempt of your order.
Thanks,
Skinlovers
Order placed in February 2023 and paid…
Order placed in February 2023 and paid for. Never received it. They do not follow up with their carrier. Since months they say do no not have response, and they do not reimburse me. Do they have claim their carrier? BEWARE they seems to be a scam.
Further to Skinlovers reply, I never received a personal email as they say. Do they just want to look nice on Trustpilot or do they have forgotten? I will let you judge,
24 February 2023
Unprompted review
Reply from SkinLovers
Hello Mercedes,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email.
Thanks,
Skinlovers
Reply from SkinLovers
Hello Mayyada,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
I was sent the wrong item
I was sent the wrong item. They are not responsive and don't return emails. Horrible idea to buy from them
23 May 2023
Reply from SkinLovers
Hi Hannah,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right.
Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
Awesome service
Really awesome and hustle free service. Will definitely order more.
15 May 2023
Unprompted review
Reply from SkinLovers
Hello Anshu!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Reply from SkinLovers
Hello Candace!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
I still have not received my order and…
I still have not received my order and I payed for express shipping
8 May 2023
Unprompted review
Reply from SkinLovers
Hi Delphine!
We replied to your email asking about your order!
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Thanks!
Skin Lovers
I usually use Care to Beauty but was please to find that Skin Lovers is a nice alternative. I ordered easily and my items arrived as expected.
17 April 2023
Reply from SkinLovers
Hi Liz!
Thank you so much for your order and for your review! It's always great to receive such positive feedback!
We hope to receive your visit to our store a lot of times in the future.
Thanks!
The products showed up on time and in…
The products showed up on time and in great condition. I was able to get a three pack versus having to buy single bottles. I received a nice little extra gift (sunscreen) to try.
22 April 2023
Unprompted review
Reply from SkinLovers
Hello Arturo,
First of all thank you for taking the time to post a review!
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
The shipping was very fast in USA
The shipping was very fast in USA! I will buy again Vichy products! I recommend it.
14 April 2023
Reply from SkinLovers
Hello Rezi!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
It's totally bad
It's totally bad, I haven't received my product yet. I feel cheated.
11 April 2023
Unprompted review
Reply from SkinLovers
Hello Cristal! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Did not receive product
Dear Skinlovers Customer Service,
I am writing to express my disappointment with the recent experience I had with your company. I placed an order on your website a month ago and after waiting for an extended period, I was informed that the delivery had failed without any prior notifications or refund. Here is the tracking number:
EE764887684PT
What is even more concerning is the fact that I have been unable to reach your customer service team for assistance. As a customer, I expect a certain level of communication and support in situations like this, which I have not received from Skinlovers.
I would like to request a full refund for my purchase as soon as possible. I understand that unforeseen circumstances can arise, but the lack of transparency and customer service has left me feeling extremely upset and frustrated.
I hope that you will take this matter seriously and take the necessary steps to rectify this situation. I look forward to hearing back from you soon regarding the status of my refund.
Thank you for your attention to this matter.
Sincerely,
Yanqi
14 April 2023
Unprompted review
Reply from SkinLovers
Hello Yanqi,
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Excellent product.
3 April 2023
Reply from SkinLovers
Hello Fleur,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We hope to receive your visit to our store a lot of times in the future.
Thanks!
Good price for products
27 March 2023
Reply from SkinLovers
Hello Iryna,
Thank you so much for your order and the nice words. We hope to receive your visit to our store a lot of times in the future.
Thanks!
Very straightforward and quick service!
30 March 2023
Unprompted review
Reply from SkinLovers
Hello Ana,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
I haven't received my order
27 March 2023
Unprompted review
Reply from SkinLovers
Hi Fjolla,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
I have a good-sized shipment to the…
I have a good-sized shipment to the USA, unfortunately, I had two cream bottles broken with spilled content. Hoped for a better experience so I can order more!
9 March 2023
Was in transit for 10 days after shipment
Shipment to USA took longer than expected (10 days from shipment to receipt). It was not clear at the time of ordering that the items would ship from Portugal. The order process was in English on the web site, but confirmation emails and tracking with CTT were in portuguese, also this satisfaction survey page...
20 March 2023
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