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cosmetic2go.com Reviews 456

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TrustScore 4 out of 5

3.8

Cosmetics Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are very satisfied with the prompt delivery service, often noting that their orders arrived quickly and sometimes even sooner than expected. People appreciate the efficient communication regarding order status and find the overall service to be excellent. Many consumers are also happy with the availability of products that are hard to find elsewhere, and the competitive pricing. However, some people experienced significant issues with delivery times, with orders taking much longer than anticipated or even getting lost in transit. A few other people also felt that the product received had quality issues or arrived damaged. Additionally, some customers were dissatisfied with unexpected customs fees, which they felt were not clearly communicated during the ordering process.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the products, highlighting their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the efficiency, with orders... See more

Price

People report ambiguous experiences with price. Many customers express frustration with unexpected additional... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the amazing service and... See more

Based on these reviews

Rated 4 out of 5 stars

The product was good, but there was a problem with the express delivery. It took three attempts on my part, but they did eventually take correct action to solve the problem

Company replied

Rated 4 out of 5 stars

I ordered something I couldn’t get in Australia. The price was good and yes it took a while to arrive but it got here. Initially I didn’t receive an email with tracking but when I reached out I receiv... See more

Rated 3 out of 5 stars

Ordered on 29th December, paid for quick delivery 1 to 4 day. Arrived 12th January. No refund on delivery cost or even partial refund back to cost of standard delivery..

Rated 3 out of 5 stars

Unfortunately the item I purchased in my very first order with Cosmetic2go was lost in transit and never arrived. The company offered me a refund after I had waited a long time and then never received... See more

Company replied

Company details

  1. Cosmetics Store

Contact info

3.8

Great

TrustScore 4 out of 5

456 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Generous refund and charity donation

The Baby Formula I ordered from the UK arrived in 2 days, so efficient. Unfortunately my mistake completely, grandma ordered the wrong type! The company tried to help me with a return and refund but UK and European customs were making it impossible. My mistake was costly. Cosmetic2go then said they were going to give me a full refund and asked that I donate the formula to a local charity. To say I was absolutely overwhelmed by this generosity and gesture of kindness would be an understatement. It has shown that some companies go way beyond what customer services is expected of them. Can I effusively thank you all at cosmetic2go and say the local mother and baby charity are delighted with your generous donation.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

I was very upset and wrote 2 emails…

The product was good, but there was a problem with the express delivery. It took three attempts on my part, but they did eventually take correct action to solve the problem

8 January 2026
cosmetic2go.com logo

Reply from cosmetic2go.com

Hello,
Thank you for sharing your feedback with us. We are truly sorry for the disappointment caused by the delay in your express delivery. We completely understand your frustration.
Please rest assured that our team is currently reviewing your case in detail to understand exactly what happened and to ensure it is handled appropriately. We are taking this matter seriously and will come back to you as soon as possible with an update.
Thank you for your patience and understanding.
Regards,
Cosmetic2go

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Great product. The problem is by the time it gets to me the cost is crazy due to postage costs. It’s the only thing that soothes my dry eyes. I try not to use it because I can’t really, as a senior, afford it.

24 November 2025
Rated 1 out of 5 stars

I’ve received no contact from them…

I’ve received no contact from them about an order nearly a month old. Pretty sure this is a scam website

1 January 2026
Unprompted review
cosmetic2go.com logo

Reply from cosmetic2go.com

Hello.
We are sorry to read about your dissatisfaction with the order you placed in our store. We want to clarify that we are a trustworthy online store, belonging to a group of Portuguese pharmacies with extensive experience in the field.

At this moment, we are unable to identify your order or customer details based on this review alone. We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.

We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.

Regards,
Cosmetic2go team

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