St John Ambulance (England) - Training courses Reviews 

52,758
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, making learning both effective and enjoyable. Many highlight instructors who are friendly, patient, and adept at making complex information clear and easy to understand. The service is consistently described as excellent, with well-organized and informative courses that provide practical advice and useful skills. People often leave feeling more confident and capable, appreciating the engaging user experience and the clear, structured instructions provided. The overall quality of the training leads to a rewarding and memorable learning journey for many.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their friendliness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, highlighting engaging and well-organized course material... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Instructions

People report positive experiences with instructions, with many reviewers highlighting clear, concise, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the great course content and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Instructor Lisa was excellent, Patient throughout and included everyone fully. From someone who has zero First Aid knowledge I know feel more confident and I know what each piece of equipment doe... See more

Company replied

Rated 5 out of 5 stars

Attended an 'Emergency First Aid at Work' course for the day and found it was informative, very interactive and engaging. The trainers, Matt and Sarah, were amazing and kept everything professional an... See more

Company replied

Rated 5 out of 5 stars

Andy was absolutely outstanding today. I’ve done a number of first aid courses over the years but this was by far the best I’ve attended. He was so engaging from start to finish with a great sense... See more

Company replied

Rated 5 out of 5 stars

From the off I had a great experience with our trainer Sacha. She was instantly a hit with everyone high energy and enthusiasm, she made the course not only fun but relivant to our Indi... See more

Company replied


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

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4.9

All reviews

(52,758)

6,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant training course - First Aid at work - Liverpool

Training was really informative with a great mix of theory & practical skills, delivered well in a pleasant manner. I went from knowing practically nothing about first aid to feeling confident & competent to carry out small repairs to humans! The critical side of me would have preferred the same trainer for all three days as cohesion was missing a little throughout, that said everything needed to know was covered. Ross, Kay & Peter are fine trainers with lots of knowledge & experience, if I had to pick a favourite it would be... unfair ;) Thank you all for a lovely experience

22 July 2026
Rated 4 out of 5 stars

The trainer was good although could…

The trainer was good although could have been friendlier when meeting us at the door. Some useful scenario's
It was schools training and while most of it was relevant some info regarding holiday clubs where we would be the only first aider would have been useful.
Overall well worth doing

31 July 2026
Rated 5 out of 5 stars

Fantastic first aid training!

Caroline came to our office to provide first aid training. Not only was she super knowledgeable, she was super engaging, was very easy to ask questions and made the overall day enjoyable (which I never thought I’d say!). I now feel super confident to provide first aid should it be required all thanks to Caroline!

24 July 2026
Rated 5 out of 5 stars

Excellent training

Kevin the trainer was brilliant. He keeps thing simple, easy to understand. and he shared some of his experience/stories from the days he worked in London as a paramedics.

31 July 2026
Rated 5 out of 5 stars

The Trainer Bernie was fantastic

The Trainer Bernie was fantastic! Very engaging. The course was delivered really well.

The only issue is it is really difficult to get to the Liverpool office so some clear directions would be great when booking onto the course.

31 July 2026
Rated 5 out of 5 stars

St John’s first aid course in Liverpool

I recently did my first aid course with Julie smith and Kay Leigh this was my second course in 3 years and I really enjoyed this one Julie is an intense instructor and very thorough she makes you very relaxed answers your questions until you understand every section she is training you on.
She also very witty and even though been intense with her knowledge which is second to none she also makes it fun.Kay is training to be an instructor and her input on the course was very clear and precise she will also clearly gain her knowledge and be an excellent instructor .a big thank you to you both I have learned a great deal and will always take what I have learned with me

23 July 2026
Rated 5 out of 5 stars

Excellent

I have attended several first aid courses over the years, but this one was by far the standout, largely due to the fantastic instructor, Kirsty. Although first aid is a serious subject, the course was engaging and enjoyable. It is an invaluable skill to have, and I now feel much more confident that I could deal with an emergency should the need arise.

21 July 2026
Rated 3 out of 5 stars

Trainer was obnoxious

I found the training information all good and helpful.

But the trainer was a bit obnoxious ...whenever we asked questions he would look at us like we was stupid.

Then he got the hump if we didnt ask questions

23 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We're pleased to hear you found the course content helpful, but we're sorry to hear that your experience with the course delivery did not meet your expectations.

We appreciate you bringing this to our attention. Feedback like yours is important in helping us continually review and improve the quality and delivery of our training.

Rated 5 out of 5 stars

Mental Health First Aid re-qualification

The delivery of the course content encouraged much more interaction between the group and the trainer, which made the experience far more engaging. I thoroughly enjoyed it. Kerry is a fantastic trainer, and the small group created a great dynamic that encouraged discussion, participation and learning. I would highly recommend this course.

31 July 2026
Rated 5 out of 5 stars

First Rate Requalification


Attended the First Aid at Work' Requalification course The two days were excellently put together and maximised the student knowledge whist also updating on recent changes. The course lead Julie was excellent, informative and kept a great balance between skills, practical and assessments.

21 July 2026
Rated 5 out of 5 stars

Refresher First Aid at Work

I went for the 2 day refresher in-person course. Sue was an incredible teacher, she made sure everyone felt comfortable and confident throughout the course, her teaching style covered all learning styles and she made subjects relatable and easy to remember. I hope Sue is my teacher again next time!

20 July 2026

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