SIXT car rental USA Reviews 10,202

This is the second time I have rented a car from Sixt for International Travel. Both times I received a very nice upgrade on the vehicle for no additional cost. I chose Sixt because they had the most positive reviews at the locations that I rented from which was Paris on the first rental and Bari Italy this time. The check in process was very welcoming and hassle free. I have always declined additional rental coverage and was a bit worried when I picked up my car in Bari as the were numerous abrassions in the clear coat. I documented everything on my phone but it never was an issue after i returned the car. Seems like every rental car co has some issues but my experience has been very good and I will continue to look at them first for my rental car needs.

The guy at SIXT Taree airport was amazing and so helpful it was the first time I have hired a car will go there again.

Staff at Tullamarine Mickleham Road very helpful and friendly was upgraded to a better car at no extra cost very quick picking car up everything explained clearly drop of was very easy and person in yard was very helpful and friendly with a big smile.
Have used this company before without any complications and will recommend Sixt to others

professionalism, politeness, friendly and positive attitude, has made my life very easy! The car was excellent while it exceeded my expectations. Drop off instructions were very easy!

We rented a car in Thailand. We got exactly what we ordered in excellent conditions. The staff were pretty helpful and resolved any issue raised promptly. We were very satisfied with services provided.

Right from the booking by NRMA in Sydney I was kept advised by SIXT of where to go and what to expect. At pickup the staff member was efficient, professional and friendly. I was given clear instructions on how to use the car, which was quite helpful. The car was clean and nice to drive.on return again very easy to return. All in all an really good experience. Did i say and value for money? Yes definitely so.

Quick procedure of taking / returning the car.
I had an issue : the car was powed from the street with a strange reason. The support of Sixt was so taff ! So, instead of a bad hollyday, we had such a great time in Miami !

As a first time user of SIXT. I have to say the customer service was a top notch stand out front other rental agencies I have used. My initial vehicle had some technical issues with my mobile device and would not work effectively. did not fit my requirements. I reached out to a passing agent in the rental lot and he quickly assessed my situation and not only acquired another vehicle for me, but provided an upgrade and very quickly so that I was able to made scheduled appointment with my colleagues. Overall my check in and check out experience exceeded my expectations. Keep up the good work and I look forward to my next opportunity to use the SIXT organization

Great Experience!!! Staff well trained, new car in an excellent condition. Easy to pick up and return in Munich Airport.

SIXT offers the best car model and provide more wide options. It felt expensive at first, but I can't disagree they provide me with enough value for the price. SIXT will be my first option for the next Europe travel.

I had an excellent car hire in a very good price ( x1 hybrid 2025 model) nearly like new
Pick and return was easiest than easy
Would highly reccomed
Communication through email was replied in some hours and solved an issue i had

Disappointing. I prepaid for a golf , I was allocated a 1 ltr Skoda fabio which SIXT acknowledged was not fit for purpose, then after challenging was offered an upgrade to a small SUv (T-ROC) from a VW Golf at twice the price we had already paid.
Sixt seems to think they were hero’s in eventually not charging the alleged “upgrade” cost and “discounting” to the original amount paid and failed to accept that given I had prepaid for a specific car, that they should have planned for that car to be available given the notice given, and that I might be a tad disappointed that they doubled the cost which other people might have just accepted.

Every step was an upgrade opportunity and not a customer experience, Just give me what I paid FFS.

I was extremely happy with the service and car that I hired. The car was near new and very clean. The service was easy, friendly and quick. Definitely recommend.

Sixt have been an excellent car rental agency for us in France, staff courteous and very helpful, everything arranged perfectly for pick up on a public holiday and an excellent vehicle supplied. I highly recommend Sixt.

It is now 5 days since I returned the truck and there is still a pending transaction of $714.52 on my account from Sixt which has not been returned. The amount was for the holding deposit and the hire of the truck. Upon return of the truck my account was debited for the hire of the truck of $418.57 on Inv 9522890042/00/M/00/N
When will the pending transaction of $714.52 be cancelled by Sixt?

I would like to take a moment to recognize Kayla at Sixt Rental Car MKE for the outstanding customer service she provides every single time. She is hands down one of the best agents to work with. Kayla always has genuine conversations, truly listens, and makes customers feel valued. It’s clear that she sincerely cares and is willing to go the extra mile to make sure every experience is smooth and positive. She is direct, understanding, patient, and extremely informative. Her professionalism, knowledge, and passion for her job stand out immediately. Every time I interact with her, she handles everything with confidence and kindness, which makes the rental process easy and stress free. Thank you, Kayla, for all that you do. I’m always grateful whenever I go to pick up a vehicle at MKE and end up in your line. I leave with a smile on my face every time. Sixt Rental at MKE has an amazing team, and Kayla is a shining example of the exceptional customer service that is hard to find these days.

I had a reservation with another car rental place that was trying to require me to purchase insurance despite my proof of full coverage insurance. I went to the Sixt counter next door and was met with a friendly, smiling customer service rep. He could have really bumped up the price since it was last minute, but instead he worked diligently to find a great car for a great price- about the same as the other rental. It was quick and easy! If I travel to the Tampa area again, I would gladly rent from them again.

I had a very frustrating experience with Sixt and will not be using them again.

I was charged for tolls even though I was using my own transponder during the rental. I provided detailed documentation, including my SunPass statement, clearly showing that the tolls were already paid through my personal account.

Sixt responded by claiming that their transponder “took over” and processed the charges instead, which makes no sense—especially since I never requested or authorized the use of their toll service in the first place. On top of that, they attempted to charge excessive administrative fees for something I did not opt into.

After I submitted proof of payment, they completely stopped responding. Instead of resolving the issue, they escalated it by sending the charges to a collection agency.

This is unacceptable. Poor communication, lack of accountability, and unfair billing practices. I would strongly caution others before renting from Sixt.

Very professional car rental agency. They have capable front office managers (in my case it was Tarik). And they sincerely guide you with genuine details.

Their rates are relatively reasonable. Their instructions are clear and they have excellent condition cars.

I felt assured renting Sixt at Frankfurt Airport.

Following the return of a rented vehicle, a damage report was sent to me from the rental company. The report indicated that the left door of the vehicle had sustained a scratch.5 Cm to 10 Cm
Prior to taking possession of the vehicle, a video recording was made documenting its condition. This recording served as evidence to dispute the damage claim. Despite initial stress upon receiving the report, the matter was subsequently resolved and the case was closed.
I was chocked that no staff was witness before taking the car. And during my trip I was run out of washer water screen. Tank was empty