Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
Company replied
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Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
Company replied
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... See more
Company replied
Happy with the vehicle and customer service and will be back. Some constructive feedback: could have cleaned the previous owner sticker marks (boot & petrol cap), could have been clearer about how opt... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Wayne.We…
Fantastic service from Wayne.We received regular updates on progress of our car. Wayne went through everything about the car.He set everything up for us.He phoned us the next day to make sure we were happy with everything. We would definitely give a 10 out 10 for our experience
16 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Kim,
Thank you so much for your wonderful feedback! We're delighted to hear that Wayne provided such excellent service and kept you well-informed throughout the process. It's great to know he went the extra mile to ensure everything was set up and followed up the next day to make sure you were happy. We truly appreciate your 10/10 rating and look forward to welcoming you back in the future!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Robert,
Thank you so much for your kind words! We're glad to hear Rhys made you feel valued. We always aim to give our customers that personal touch, and it’s great to know it made a difference for you!
Kind Regards
Sinclair Group
Wayne our sales consultant was…
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the features on each car . We didnt feel rushed or pressurised into making our descion .An enjoyable experience for us all. Thank you Wayne.
12 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Katie,
Thank you so much for sharing your positive feedback! We're so glad to hear that Wayne made your car-buying experience enjoyable and stress-free. It's great to know that he was able to guide you through the different models and take the time to explain all the features. We appreciate your kind words and will be sure to pass them along to Wayne. We hope you and your husband enjoy your new car!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Jeff,
Thank you for the kind words! I'm so glad to hear that you've had a positive experience. If there's anything else you need or any way I can help further, just let me know!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Tony. Thank you so much! I'm glad you found it helpful and professional. Let me know if there's anything else I can assist you with!
Regards
Sinclair Group
I love volkswagen tiguan is a big car…
I love volkswagen tiguan is a big car four family good engine 1.5 e hybrid 204 PP good technology more space drive too easy and smooth and safety thank you for sinclair volkswagen Cardiff help me more to buy car thank you very much for sales person / mr paul clough
Thank you very much again I see you again
30 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Mourad,
Thank you so much for your kind words! I'm thrilled to hear that you love the Volkswagen Tiguan. It truly is a fantastic choice with its spacious interior, smooth drive, and great technology. I'm also glad that Mr. Paul Clough at Sinclair Volkswagen Cardiff was able to help you in your car-buying journey. If you ever need further assistance, don’t hesitate to reach out. Looking forward to seeing you again!
Kind Regards
Sinclair Group
Tom Humphrey’s
Served by Tom. Tom was extremely helpful and professional. Was able to answer every single question and helped me get into the exact car desired.
31 January 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Sharief,
Thank you for your fantastic feedback! We're so glad to hear that Tom was able to assist you in finding the exact car you wanted and answered all of your questions. We’ll be sure to pass along your kind words to him. If you need anything else, don’t hesitate to get in touch!
Regards
Sinclair Group
Great track record
This is the company that I have bought the last 5 cars from. They service and maintain my cars. They are very efficient and reliable.
30 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Peter, thank you for your continued trust and loyalty! We're so grateful to have been able to assist you with your last 5 cars, and we’re happy to hear that you’ve had a positive experience with our service and maintenance. We truly appreciate your feedback and look forward to continuing to serve you in the future!
Have a great day
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Mr Jones, thank you for your feedback! We’re glad to hear you had a good experience. If you need anything else, feel free to reach out!
Regards
Sinclair Group
Five out of five.
I part exchanged my old diesel VW, which I always had serviced at Sinclair Cardiff, for a new T-Cross. Customer service from Tristan was excellent, from my first visit to picking up the car. I was able to test drive the same model and engine and was kept well informed about progress with the building of the new car.
9 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hello Dave,
Thank you for your glowing review! We’re delighted to know that Tristan provided excellent service throughout your car-buying journey. Keeping you informed and ensuring a smooth process is always our priority. We hope you love your new T-Cross!
Kind regards,
Sinclair Group
Nice day at sinclairs
Wayne the Sales representative was very helpful in finding what I needed
12 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mr. Bourne,
Thank you for your review! We’re glad Wayne could assist you in finding what you needed and that you had a great visit.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Miss Scott,
Thank you for your kind words. We’re so pleased to hear you found our service helpful and enjoyable.
Kind regards,
Sinclair Group
Pressure free purchasing.
Pressure free purchasing.
Competitive prices
Knowledgable staff
30 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Abby,
Thank you for your lovely review. We’re glad to know you enjoyed a pressure-free experience and found our team knowledgeable and our prices competitive.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jayne,
Thank you for your kind review! We’re so pleased to hear you found our service excellent and our team friendly. We hope to assist you again in the future.
Kind regards,
Sinclair Group
Superb experience from start to finish
Superb experience from start to finish. Excellent customer service and follow up advice and support. Would highly recommend!
2 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Richard,
Thank you for your fantastic review! We're thrilled that you had a superb experience with us and found our customer service and follow-up advice helpful. Your recommendation means a lot to us.
Kind regards,
Sinclair Group
Exceptional experience at Cardiff VW Sinclair Group
I had an exceptional experience working with Babs Ali at VW Cardiff Sinclair Group. From start to finish, Babs provided outstanding customer service — professional, knowledgeable, and always willing to go the extra mile to ensure that everything went smoothly. Babs's expertise and friendly approach made the whole process seamless and enjoyable. I truly appreciated the attention to detail and the genuine care taken to meet my needs. I would highly recommend Babs to anyone looking for a hassle-free and top-tier experience. Thank you, Babs, for your excellent service!
2 January 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Amjad,
Thank you for sharing your exceptional experience! It's fantastic to hear how Babs went above and beyond to ensure a seamless and enjoyable process for you. Your kind words mean so much to us, and we will be sure to pass along your praise to Babs. We appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Sinclair Group
Everyone at Sinclair Volkswagen are…
Everyone at Sinclair Volkswagen are very helpful indeed. Good quality service and always happy to help you out whenever possible.
2 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Neil,
Thank you for your kind words! We’re so pleased to hear that you found our team at Sinclair Volkswagen helpful and that you’re happy with the quality of our service. We’re always here to assist whenever needed.
Kind regards,
Sinclair Group
Amazing customer service
Amazing customer service nothing was too much trouble to ensure a hassle free transaction
31 December 2024
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Dee,
Thank you for your lovely review! We're delighted that you had an amazing experience with us and that we could ensure a hassle-free transaction for you. Your feedback is greatly appreciated.
Kind regards,
Sinclair Group
Kept us updated on a regular basis…
Kept us updated on a regular basis regarding delivery
1 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Sheila,
Thank you for your kind review! We’re so glad to hear that you appreciated the regular updates on your delivery. We aim to provide excellent communication and are thrilled that we met your expectations.
Kind regards,
Sinclair Group
Excellent customer service
Excellent customer service
I dealt with Justin Behnan when purchasing a VW Polo.
He was amazing to deal with and really took care of everything in a professional manner from start to finish. Nothing was too much trouble for him, he was helpful and communicative throughout the entire process.
28 November 2024
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Franco,
Thank you for your wonderful review! We’re so glad Justin provided an exceptional experience and kept you well-informed throughout your VW Polo purchase. Your kind words mean a lot to us!
Kind regards,
Sinclair Group
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