A great experience from start to finish. Richard Middleton made me feel confident with my purchase . I threw so many questions at him and he handled them in a professional yet friendly manner. I just... See more
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See what reviewers are saying
The service we had from Wayne was superb throughout. He provided all the information we required and nothing was too much. He called us throughout the process to keep us updated with what was go... See more
My wife and l had the pleasure of meeting Nick Lancastle last week ,what a class guy. Could not have a better sales executive ,a real asset to Sinclair Cardiff. Was really helpful and kind showing my... See more
Nick in car sales was so helpful in every way. Tracy on reception is so professional and does every thing she can to make your visit enjoyable. The vehicle we just purchased was presented in perfect c... See more
Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff and a great car
The staff and a great car
Martina was our main point of contact who was superb. Her customer service was excellent, her product knowledge exemplary and her attention to detail could not have been better. During her short holiday period her colleagues Luke and Rhys more than covered her absence by equally superb service. I cannot leave out your female receptionist ( who unfortunately I have forgotten her name) . As the first point of contact she was warm and welcoming. She had an engaging sense of humour and made sure we were comfortable and had drinks prior to meeting your sales team
The car is a dream to drive. Like all electric cars it is more expensive than the petrol and diesel rivals but my short experience ( only 3days of ownership ) makes paying extra worthwhile
22 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Lewis,
Thank you so much for your wonderful feedback! We're delighted to hear that Martina, along with Luke, Rhys, and our receptionist, provided such excellent service throughout your experience. It’s fantastic to know that their knowledge, attention to detail, and warm approach made your visit special. We’ll be sure to pass on your kind words to the whole team! We're also thrilled that you're enjoying your new electric car—wishing you many happy miles ahead! If you ever need anything, we're always here to help.
Kind Regards
Sinclair Group
Wayne was absolutely brilliant and so…
Wayne was absolutely brilliant and so helpful. Very quick and effective sale. Would definitely come to Sinclair again in future if I were to get another car!
5* all round! :)
6 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Chelsea,
Thank you for your fantastic review! We're so pleased to hear that Wayne provided you with brilliant service and made the process quick and easy. We truly appreciate your kind words and your 5-star rating! If you ever decide to get another car, we'd love to welcome you back to Sinclair. Enjoy your new car! 🚗😊
Kind Regards
Sinclair Group
Excellent service
Excellent service, and car arrived earlier than expected. Paul in sales was great.
13 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Ian,
Thank you for your kind words! We're delighted to hear that you had an excellent experience and that your car arrived ahead of schedule. We'll be sure to pass your compliments on to Paul—he'll be thrilled to hear them. If there's anything else we can do for you, please don't hesitate to reach out
Kind Regards
Sinclair Group
Exelent service babs our sales person…
Exelent service babs our sales person was more than helpful in fact he was The best we’ve ever had thank you babs mrs Fulthorpe
8 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mrs & Mr Fulthorpe,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a great experience with Babs. We truly appreciate your kind words, and we’ll be sure to pass them along to him. It means a lot to us to know that he provided the best service you’ve ever had!
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again in the future.
Kind Regards
Sinclair Group
Great purchasing experience!
Wayne has been super helpful throughout the process of purchasing a new vehicle. He’s been proactive in contacting me and knowledgable in answering all my questions!
1 March 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Cameron,
Thank you for your kind words! We're thrilled to hear that Wayne provided such great support throughout your car-buying journey. We'll be sure to pass along your feedback to him. Enjoy your new vehicle!
Kind Regards
Sinclair Group
All-round excellence
My wife and I have bought a number of VW cars from Sinclair (Cardiff). We particularly note the personal care we have always received. I would like to mention our sales executive, Simon Clay, whose care and personal attention made the whole purchase so very easy. The quality of the car (VW Touareg) is without question and it is a perfect vehicle for towing our touring caravan. Care, attention and the personal approach, the key features of our experience overall.
23 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Tim,
Thank you for your kind words and for your continued trust in Sinclair Cardiff. We’re delighted to hear that you’ve consistently received excellent service, and we truly appreciate your loyalty. A special thanks for mentioning Simon Clay—he’ll be thrilled to know that his care and personal attention made your purchase experience so seamless. Enjoy your VW Touareg—it’s a fantastic choice, especially for towing your caravan! We look forward to welcoming you again in the future.
Kind Regards
Sinclair Group
Babs, my sales person, was excellent
Babs, my sales person, was excellent! Ensuring I had all the info I needed to make the correct choice for me. The sales service was quick, simple and an enjoyable experience. Thanks Babs.
16 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Dr Griffiths,
Babs will be so happy to hear this! We’re glad she was able to help you make the right choice. Thank you for sharing your positive experience!
Kind Regards
Sinclair Group
This is my 4th purchase at the Cardiff…
This is my 4th purchase at the Cardiff branch again, not the best experience. Vehicle was not handed over by the person dealing with my order they were in a meeting. New insurance paperwork that I was told would have been completed but not. The gentleman and then over the vehicle Promised to send me paperwork on the service packages, but this did not happen. Even all gifts such as flowers, not a big thing, but would’ve been nice as I know of a dealerships in the brand do this. I would just like to say, I have had much better experiences ordering from the Newport branch and the Swansea branch. The delay in the service paperwork has meant I have now gone over a month so they now want to charge me hundred pound more. Not the best experience for you spending over £40,000.
Having had conversations with Sinclair Cardiff. They have dealt with my position and rectified the situation. Thank you for listening. Review has been upgraded.
16 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Brian,
We are disappointed to learn that you were unhappy with your experience. If you could email us onvwcardiff@sinclairgroup.co.uk we’ll ensure we get a senior member of the team to look into this as soon as possible.
Many thanks
Sinclair Group
Fantastic service from Wayne.We…
Fantastic service from Wayne.We received regular updates on progress of our car. Wayne went through everything about the car.He set everything up for us.He phoned us the next day to make sure we were happy with everything. We would definitely give a 10 out 10 for our experience
16 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Kim,
Thank you so much for your wonderful feedback! We're delighted to hear that Wayne provided such excellent service and kept you well-informed throughout the process. It's great to know he went the extra mile to ensure everything was set up and followed up the next day to make sure you were happy. We truly appreciate your 10/10 rating and look forward to welcoming you back in the future!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Robert,
Thank you so much for your kind words! We're glad to hear Rhys made you feel valued. We always aim to give our customers that personal touch, and it’s great to know it made a difference for you!
Kind Regards
Sinclair Group
Wayne our sales consultant was…
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the features on each car . We didnt feel rushed or pressurised into making our descion .An enjoyable experience for us all. Thank you Wayne.
12 February 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Katie,
Thank you so much for sharing your positive feedback! We're so glad to hear that Wayne made your car-buying experience enjoyable and stress-free. It's great to know that he was able to guide you through the different models and take the time to explain all the features. We appreciate your kind words and will be sure to pass them along to Wayne. We hope you and your husband enjoy your new car!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Jeff,
Thank you for the kind words! I'm so glad to hear that you've had a positive experience. If there's anything else you need or any way I can help further, just let me know!
Kind Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Tony. Thank you so much! I'm glad you found it helpful and professional. Let me know if there's anything else I can assist you with!
Regards
Sinclair Group
I love volkswagen tiguan is a big car…
I love volkswagen tiguan is a big car four family good engine 1.5 e hybrid 204 PP good technology more space drive too easy and smooth and safety thank you for sinclair volkswagen Cardiff help me more to buy car thank you very much for sales person / mr paul clough
Thank you very much again I see you again
30 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Mourad,
Thank you so much for your kind words! I'm thrilled to hear that you love the Volkswagen Tiguan. It truly is a fantastic choice with its spacious interior, smooth drive, and great technology. I'm also glad that Mr. Paul Clough at Sinclair Volkswagen Cardiff was able to help you in your car-buying journey. If you ever need further assistance, don’t hesitate to reach out. Looking forward to seeing you again!
Kind Regards
Sinclair Group
Tom Humphrey’s
Served by Tom. Tom was extremely helpful and professional. Was able to answer every single question and helped me get into the exact car desired.
31 January 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Sharief,
Thank you for your fantastic feedback! We're so glad to hear that Tom was able to assist you in finding the exact car you wanted and answered all of your questions. We’ll be sure to pass along your kind words to him. If you need anything else, don’t hesitate to get in touch!
Regards
Sinclair Group
Great track record
This is the company that I have bought the last 5 cars from. They service and maintain my cars. They are very efficient and reliable.
30 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Peter, thank you for your continued trust and loyalty! We're so grateful to have been able to assist you with your last 5 cars, and we’re happy to hear that you’ve had a positive experience with our service and maintenance. We truly appreciate your feedback and look forward to continuing to serve you in the future!
Have a great day
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Mr Jones, thank you for your feedback! We’re glad to hear you had a good experience. If you need anything else, feel free to reach out!
Regards
Sinclair Group
Five out of five.
I part exchanged my old diesel VW, which I always had serviced at Sinclair Cardiff, for a new T-Cross. Customer service from Tristan was excellent, from my first visit to picking up the car. I was able to test drive the same model and engine and was kept well informed about progress with the building of the new car.
9 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hello Dave,
Thank you for your glowing review! We’re delighted to know that Tristan provided excellent service throughout your car-buying journey. Keeping you informed and ensuring a smooth process is always our priority. We hope you love your new T-Cross!
Kind regards,
Sinclair Group
Nice day at sinclairs
Wayne the Sales representative was very helpful in finding what I needed
12 January 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mr. Bourne,
Thank you for your review! We’re glad Wayne could assist you in finding what you needed and that you had a great visit.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Miss Scott,
Thank you for your kind words. We’re so pleased to hear you found our service helpful and enjoyable.
Kind regards,
Sinclair Group
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