Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
I have been a customer since a month now and my experience so far is very good. No network glictch thus far.
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good very oh my jesusss
9 November 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We crossed the border to Germany this…
We crossed the border to Germany this morning- no Internet. We got lost and had to come back home to get Internet. I am looking for another provider. 4th time we have no internet! I am very dissapointed@
8 November 2024
Unprompted review
Reply from Simyo
Hi Adri,
Thank you for your review. We're sorry to hear that you had issues with your connection in Germany, and we sincerely apologize for the inconvenience.
While it is difficult to determine the exact cause of these connectivity issues in hindsight, there are a few settings you can adjust on your phone to ensure a stable internet connection abroad. To help with this, I’m sharing our FAQ page with a step-by-step guide to ensure your phone has the correct settings: https://www.simyo.nl/klantenservice/toestelhulp/internet-in-het-buitenland-instellen
If you need further assistance, please don't hesitate to email us at webcare@simyo.nl, with a reference to this review and your personal information.
Greetings,
Simyo Webcare
I order an E-sim and they sent me a…
I order an E-sim and they sent me a physical SIM card!
1 November 2024
Unprompted review
Reply from Simyo
Hello Anton,
Thankyou for your review. We are sorry to see that you had a bad experience with us.
How strange that you received a physical SIM card even though you had opted for the eSIM.
If you activated the physical simcard you can always switch to eSIM trough the Mijn Simyo app. You do this by Instellingen > Simkaart > Overstappen naar eSIM. You then only have to follow the steps that you see in the app!
Be aware that it may not work if you bought the telephone abroad.
If you need any help with the installation of the eSIM you can send a e-mail to webcare@simyo.nl with your personal information and a reference from this review. We would like to help you further then.
Greetings,
Simyo Webcare
ongoing connectivity issues
They do not fix the ongoing connectivity issues they have for iPhone 11 nor they provide reimbursements. Stay away. It is clear they do not care about their customers as they lie to you and patronise you.
30 October 2024
Unprompted review
Reply from Simyo
Hello Andrea,
Thank you for your review. We are sorry to see that you had a bad experience with us.
Could you send an e-mail to webcare@simyo.nl with your personal information and a reference from this review. Then we would like to have a look with you.
Greetings,
Simyo Webcare
Really bad service
Really bad service! They kept me 2 days on hold for a simple eSIM installation. If the app doesn’t work they don’t have a plan B.
Assistance was taking forever to reply and never propose a solution.
24 October 2024
Unprompted review
Reply from Simyo
Hoi Annalisa,
Thank you for your review. It's unfortunate to hear you've had issues with your esim installation and experienced bad service. Our sincere apologies for this.
We hope the issue is resolved. If not please send us an email to webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
If I could give zero stars
If I could give zero stars, I would.
This is hands down the worst mobile internet provider I’ve ever dealt with. Their service is embarrassingly slow, and I’m constantly losing connection in the middle of important tasks. What’s the point of paying for "20 GB" if the speeds are worse than a snail on tranquilizers?
Forget about using your phone in congested areas or during peak hours. You might as well be holding a brick. Calls drop randomly, messages fail to send, and good luck trying to stream anything—your video will buffer until you’ve aged 10 years.
The customer service is an absolute nightmare. I’ve spent countless hours talking to clueless reps who clearly don’t care about fixing your problems. They’ll give you the same useless advice over and over again—"restart your phone," "reset your network settings"—like that’s going to magically fix their broken infrastructure.
Forget it. I wouldn’t recommend this provider to my worst enemy.
Stay far, far away. It's not worth the frustration, wasted time, or the overpriced trash they call internet service.
16 October 2024
Unprompted review
Reply from Simyo
Hoi Mina,
Thank you for your review. It's unfortunate to hear that you have network issues and it's not resolved with help of our customer service. Our sincere apologies for this.
Soon 5G will be implemented at Simyo. This should increase your internet speed and improve your connection also at crowded places. We want to take a look with you. Could you send an email to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Simyo stay away
Simyo stay away, internet horrible, bills "fraudulent" I have both internet and mobil, I use to call every month to the bank where I have my account in EEUU, they provided the Americans living abroad, with a free number, to make a collect call, so the bank take care of it, for us is free, Simyo is charging for those calls, not only that, my bill is only €36.99, if I want to have bonus for international calls, I have to pay €5. but since our bank is paying for that collect calls, I stop buying bonus. Our country EEUU we have total to call 13 numbers, and the fake fraudulent number that Simyo states I called is this one“26589593” that it is not a phone number is a fraudulent numbers that we found out doesn't exist. They charged me including the fraudulent fake phone number €90 and few cents, they bill should be €36,99. Today Oct. 15, I got a "threat" 'cause I return the fraudulent bill to them, until they honestly fixed they said I have to pay otherwise they are going to disconnect the services, I reported toAttention: Management Team Simyo (Orange España) Paseo del Club Deportivo 1, Edificio 8 Parque Empresarial "La Finca" Pozuelo de Alarcón, 28223 Madrid, Spain, waiting for their response. I do not recommend Simyo stay away.
11 October 2024
Unprompted review
Reply from Simyo
Hi Karmita,
Thank you for your review. We’re sorry to hear about your experience.
However, we want to clarify whether this experience was with us (Simyo Holland) or with Simyo España. If it was with Simyo España, we recommend contacting them directly, as we are not affiliated in any way.
If your experience was with us, please email us at webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
Watch out for excessive roaming charges
Well, add me to the list of disgruntled Simyo customers! I was charged 65 Euros for using just 13 MB of data because I was so "stupid" to leave roaming on when I was leaving Europe. (You need to enable roaming when you want to use the service in Europe!) Although they claim to send a warning text about extra charges, you hit the (13 Mb LOL) 65 Euro limit before having a chance to read it! I cancelled my Simyo service, but they are justified to keep it active due to the 30-day cancellation policy (and charge you an extra month). When I contacted customer service for a fair resolution, they argued that the charges were justified since I used the data service. They seem unwilling to address the issue of absurd data charges for me and hundreds of customers before me. I have now read so many reviews with similar complaints. And yes, I see Simyo reaching out to people that leave a review on this platform (Trustpilot) but they don't seem to resolve this for their future customers. To Simyo, I write, "It is simple... Instead of charging people upon leaving "zone 1," YOU could simply stop the roaming and request customer confirmation first. But that would stop this money spinner, of course ;-)
1 October 2024
Unprompted review
Reply from Simyo
Hoi Jasper,
Thank you for your review. It's unfortunate to hear that you've made outside bundle costs. Your bundles are not valid outside zone 1 countries. Here you pay extra costs for usage. You can find an overview per country on https://www.simyo.nl/klantenservice/roaming#tarieven-zoeker. We also send warning messages when you enter a new country with information about the tariffs.
It's unfortunate to hear that this led to cancelling your subscription. We would like take a look at your subscription. Can you send an e-mail to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
€60,49 for 12 MB (Yes MB no GB) for…
€60,49 for 12 MB (Yes MB no GB) for forgetting to diactivate the simcard when leaving the country.
9 October 2024
Unprompted review
Reply from Simyo
Hoi Samuel,
Thank you for your review. It's unfortunate to hear you've made outside bundle costs. When using internet outside zone 1 there are other tariffs. For example €5 per MB in zone 2 countries. We therefore advice you to turn of your internet and settings in my Simyo beforehand. You also receive a text message about the tariffs when entering the country.
We would like to take a look at your subscription. Could you send us an e-mail at webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Reply from Simyo
Hoi Nie,
Thank you for your review. Good to hear you're happy with Simyo. :)
Greetings,
Simyo Webcare
Good,on time!
11 September 2024
Unprompted review
Reply from Simyo
Hoi Valentin,
Thank you for your review. Good to hear you're happy with Simyo. :)
Greetings,
Simyo Webcare
Its very simple
22 September 2024
Unprompted review
Reply from Simyo
Hi Yilmaz,
Thank you for your review.
We are always open to improving our services! If you have any tips for us to give us a better rating in the future, feel free to send us an e-mail to webcare@simyo.nl with a reference to this review.
Greetings,
Simyo Webcare
Stole money for a service that doesn't work
I can't receive SMS to keep my number, the porteren website requires SMS as well even though it says to go there if you can't receive SMS. Stole €5 from me for a service that does not work.
21 September 2024
Unprompted review
Reply from Simyo
Hi,
Thank you for your message. We're sorry to hear that you can't receive the text to transfer your number to us.
We can also arrange number portability using your customer number from your previous provider, if necessary. Could you send us an e-mail to webcare@simyo.nl with your personal details and a reference to this review? We will then be happy to help you with this.
Kind regards,
Simyo Webcare
Untrustworthy
Can't say enough bad things about this company. They are very sneaky. I recommend you avoid them and if you can't then diligently read their terms and conditions and get someone who speak dutch help you translate. They lock you into contracts with hidden fees with no way to end the service without a lot of penalties.
19 September 2024
Unprompted review
Reply from Simyo
Hi Conor,
Thank you for your review. We are sorry to hear you had a bad experience with us. Our sincere apologies for this.
Could you explain in detail what exactly went wrong? We would like to find a sulotion. You can email us at webcare@simyo.nl with a refrence to this review and your personal information?
Greetings,
Simyo Webcare
Avoid this company at all costs, otherwise it will cost you
I had a subscription with them by which I had automatic payments enabled each month. I then went abroad for 2 months and didnt have access to my email or account infromation. When I returned, I was shocked to see that Simyo had added on an additional €40 on top of my regular balance as "administrative fees" because there was an issue with my bank.
I've had many phone plans and not a single one would every add up penalty fees because there was an issue with payment, they would simply stop providing the service?
I called and explained all this to them and was told that there was nothing they could do. Their app is not available in English and they have sneaky details hidden in their terms and conditions.
The lack of flexibility and understanding is very slow-minded and I recommend anyone looking for a new phone plan avoid these people.
18 September 2024
Unprompted review
Reply from Simyo
Hoi Conor,
Thank you for your review. It's unfortunate to hear you've made extra cost and the issue wasn't resolved through our customer service. Our sincere apologies for this.
When invoices aren't paid on time we do sent e-mail and text reminders about this. Here we also inform you that administration costs will be added over time and advice to avoid these extra costs by paying on time. It's unfortunate you didn't have acces to your e-mail which resulted in you missing these messages. We understand that this wasn't on purpose.
Can you send us an email on webcare@simyo.nl with a reference to this review and your personal information. We will take a look with you.
Greetings,
Simyo Webcare
very fast service and good suport
very fast service and good suport
18 September 2024
Unprompted review
Reply from Simyo
Hoi Catalin,
Thank you for your review. Good to hear you're happy with our service and support. :)
Greetings,
Simyo Webcare
Quickness Easy Piecy
Quickness Easy Piecy, friendly, helpful, great.
11 September 2024
Unprompted review
Reply from Simyo
Hi Carlo,
Thank you for your 5-star review. 😊
Kind regards,
Simyo Webcare
Reply from Simyo
Hoi Al,
Thank you for your review. Great to hear your happy with Simyo. :)
Greetings,
Simyo Webcare
Don’t use this company
Terrible experience, horrible customer service. They don’t replay to the answer on WhatsApp only 1/2 days later. Very disrespectful service and unprofessional.
9 July 2024
Unprompted review
Reply from Simyo
Hi Carmen,
Thank you for your review. Our customer service department is extremely busy at the moment, so it may take longer for you to get a response from us. Of course you should not suffer because of this, our sincere apologies for the inconvenience. We try to help all our customers as quickly as possible.
If your questions haven't been answered yet, you can send us an e-mail to webcare@simyo.nl with your personal data and a reference to this review. We would love to help you further.
Greetings,
Simyo Webcare
NOT RECOMMENDED AT ALL
NOT RECOMMENDED AT ALL
I had this sim card for 4 months. The internet connection is horrible. Most of the time you do not connect to the internet or even do not have service in places where other sim cards have perfect connection. The surprising part is that they claim that you can cancel your subscription at any time but when I canceled mine it said the cancelation will happen in 30 days and I need to pay for that period as well.
1 July 2024
Unprompted review
Reply from Simyo
Hi Sepideh,
Thank you for your message. We're sorry to hear about your negative review.
When you cancel your subscription, you do indeed face a legal 30-day notice period. This is the case with all providers.
If your subscription has not yet been cancelled, we would like to check with you what the reason is for not having internet. Feel free to contact us about this!
Kind regards,
Simyo Webcare
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