Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
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Its very simple
22 September 2024
Unprompted review
Reply from Simyo
Hi Yilmaz,
Thank you for your review.
We are always open to improving our services! If you have any tips for us to give us a better rating in the future, feel free to send us an e-mail to webcare@simyo.nl with a reference to this review.
Greetings,
Simyo Webcare
Stole money for a service that doesn't work
I can't receive SMS to keep my number, the porteren website requires SMS as well even though it says to go there if you can't receive SMS. Stole €5 from me for a service that does not work.
21 September 2024
Unprompted review
Reply from Simyo
Hi,
Thank you for your message. We're sorry to hear that you can't receive the text to transfer your number to us.
We can also arrange number portability using your customer number from your previous provider, if necessary. Could you send us an e-mail to webcare@simyo.nl with your personal details and a reference to this review? We will then be happy to help you with this.
Kind regards,
Simyo Webcare
Untrustworthy
Can't say enough bad things about this company. They are very sneaky. I recommend you avoid them and if you can't then diligently read their terms and conditions and get someone who speak dutch help you translate. They lock you into contracts with hidden fees with no way to end the service without a lot of penalties.
19 September 2024
Unprompted review
Reply from Simyo
Hi Conor,
Thank you for your review. We are sorry to hear you had a bad experience with us. Our sincere apologies for this.
Could you explain in detail what exactly went wrong? We would like to find a sulotion. You can email us at webcare@simyo.nl with a refrence to this review and your personal information?
Greetings,
Simyo Webcare
Avoid this company at all costs, otherwise it will cost you
I had a subscription with them by which I had automatic payments enabled each month. I then went abroad for 2 months and didnt have access to my email or account infromation. When I returned, I was shocked to see that Simyo had added on an additional €40 on top of my regular balance as "administrative fees" because there was an issue with my bank.
I've had many phone plans and not a single one would every add up penalty fees because there was an issue with payment, they would simply stop providing the service?
I called and explained all this to them and was told that there was nothing they could do. Their app is not available in English and they have sneaky details hidden in their terms and conditions.
The lack of flexibility and understanding is very slow-minded and I recommend anyone looking for a new phone plan avoid these people.
18 September 2024
Unprompted review
Reply from Simyo
Hoi Conor,
Thank you for your review. It's unfortunate to hear you've made extra cost and the issue wasn't resolved through our customer service. Our sincere apologies for this.
When invoices aren't paid on time we do sent e-mail and text reminders about this. Here we also inform you that administration costs will be added over time and advice to avoid these extra costs by paying on time. It's unfortunate you didn't have acces to your e-mail which resulted in you missing these messages. We understand that this wasn't on purpose.
Can you send us an email on webcare@simyo.nl with a reference to this review and your personal information. We will take a look with you.
Greetings,
Simyo Webcare
very fast service and good suport
very fast service and good suport
18 September 2024
Unprompted review
Reply from Simyo
Hoi Catalin,
Thank you for your review. Good to hear you're happy with our service and support. :)
Greetings,
Simyo Webcare
Quickness Easy Piecy
Quickness Easy Piecy, friendly, helpful, great.
11 September 2024
Unprompted review
Reply from Simyo
Hi Carlo,
Thank you for your 5-star review. 😊
Kind regards,
Simyo Webcare
Reply from Simyo
Hoi Al,
Thank you for your review. Great to hear your happy with Simyo. :)
Greetings,
Simyo Webcare
Don’t use this company
Terrible experience, horrible customer service. They don’t replay to the answer on WhatsApp only 1/2 days later. Very disrespectful service and unprofessional.
9 July 2024
Unprompted review
Reply from Simyo
Hi Carmen,
Thank you for your review. Our customer service department is extremely busy at the moment, so it may take longer for you to get a response from us. Of course you should not suffer because of this, our sincere apologies for the inconvenience. We try to help all our customers as quickly as possible.
If your questions haven't been answered yet, you can send us an e-mail to webcare@simyo.nl with your personal data and a reference to this review. We would love to help you further.
Greetings,
Simyo Webcare
NOT RECOMMENDED AT ALL
NOT RECOMMENDED AT ALL
I had this sim card for 4 months. The internet connection is horrible. Most of the time you do not connect to the internet or even do not have service in places where other sim cards have perfect connection. The surprising part is that they claim that you can cancel your subscription at any time but when I canceled mine it said the cancelation will happen in 30 days and I need to pay for that period as well.
1 July 2024
Unprompted review
Reply from Simyo
Hi Sepideh,
Thank you for your message. We're sorry to hear about your negative review.
When you cancel your subscription, you do indeed face a legal 30-day notice period. This is the case with all providers.
If your subscription has not yet been cancelled, we would like to check with you what the reason is for not having internet. Feel free to contact us about this!
Kind regards,
Simyo Webcare
Horrible signal and bad roaming
Horrible signal, I have KPN on my second phone and the signals are not the same... roaming is also painful in some countries...
8 September 2024
Unprompted review
Reply from Simyo
Hi FT,
Thank you for your review. We're sorry to hear that your connection isn't working properly.
Could you send us an e-mail to webcare@simyo.nl with your personal information and a reference to this review? We would like to solve this issue for you.
Greetings,
Simyo Webcare
I ordered twice and all were rejected without detail reason
I ordered twice and all were rejected. I ask for the reason via email, WhatsApp, and telephone. all were no responses. Each time I order, I need to pay. After rejection, there is no refund - terrible experience.
3 September 2024
Unprompted review
Reply from Simyo
Hi dream youth,
Thank you for your review. I'm sorry to hear about the rejection of your orders. Our customer service team is extremely busy at the moment (especially via Whatsapp), which is why it may take longer for you to get a response from us. Of course, you should not suffer because of this, our sincere apologies for the inconvenience. We try to help all our customers as soon as possible.
If your order is rejected you will automatically be refunded within 3 weeks. We can also check whether your order can be accepted manually. If you would like us to check this for you, you can send us an e-mail to webcare@simyo.nl with your personal information and a reference to this review. :)
Greetings,
Simyo Webcare
Terrible company - stay away
They will add hidden fees and make it a hell to cancel your subscription, Just stay away
31 August 2024
Unprompted review
Reply from Simyo
Hi Andre,
Thank you for your review. We are shocked to read about your negative review.
Could you please send us an e-mail with your personal details and a reference to this review? We would be happy to get a further explanation of the situation so that we may be able to help you further.
Thank you in advance.
Greetings,
Simyo Webcare
Scam!
I signed one year contract and now in the middle of the contract, they emailed me saying they will increase the price of my monthly subsicription because of the inflation!
Simyo is unreliable and they dont stick to the contract. Avoid them.
24 August 2024
Unprompted review
Reply from Simyo
Hi TheCustomer,
Thanks for your review.
Every year, prices in the Netherlands increase due to inflation, which also raises our costs. We pass this inflation on in our subscription prices, a process known as an inflation adjustment. As stated in Article 9.1 of our General Terms and Conditions, we are allowed to make this adjustment once a year.
We hope this information provides you with clarity regarding the upcoming inflation adjustment. For any other questions, we refer you to the information on our customer service page:https://www.simyo.nl/klantenservice/inflatie.
Greetings,
Simyo Webcare
Biggest scam ever
Biggest scam ever, took all my money without informing me. Besides that I was in constant contact with them and I never received a reply and they added a lot of additional costs during the time I was trying to solve an issue with them. Now I asked atleast 5 times in a whole period to cancel my account and they still want me to pay €61,80 . They are literally insane! !!!!!!!
Never use this horrible company!
Imagine they made a mistake so you get in contact with them, they don’t reply and said they would send you an email with the new invoice, then they never do! And keep adding costs and tell you it’s your fault!!
THE WORST PHONE COMPANY EVER!!
23 August 2024
Unprompted review
Reply from Simyo
Hi Angel,
Thanks for your review. We’re sorry to hear about your experience with us, and we sincerely apologize for this.
We’d like to look into the charges that were made. Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal information? That way, we can work towards a solution.
Greetings,
Simyo Webcare
Easy to order a New prepaid card
23 August 2024
Unprompted review
Reply from Simyo
Hoi Johanna,
Thank you for your review. Great to hear ordering a new prepaid went well. :)
Greetings,
Simyo Webcare
Reply from Simyo
Hoi Salih,
Thank you for your review. Good to hear that you're happy with Simyo. :)
Greetings,
Simyo Webcare
Fast and Quick service
14 August 2024
Unprompted review
Reply from Simyo
Hoi Vale,
Thank you for your review. Great to hear you're happy with our service. :)
Greetings,
Simyo Webcare
When i subscrib for 1 year
When i subscrib for 1 year, the contract say if i am a kpn customer i will get free 10 gb . That is not the case i didn't get the free 10gb
1 August 2024
Unprompted review
Reply from Simyo
Hi Daniel,
Thank you for your review.
We'd love to take a look at your connection with you to see what's going on. Could you email us at webcare@simyo.nl with your personal details and a reference of your review? After all, if you do qualify for Simyo Compleet, we can also activate it for you afterwards. :)
Kind regards,
Simyo Webcare
Phone number will be distributed to third parties!
Asking if it was OK for Simyo to distribute my phone number to third parties for marketing and commercial offers is actually a quite disturbing question they asked me!
6 August 2024
Unprompted review
simyo dissapointed a lot
simyo dissapointed a lot. I took a simyo year contract for my mother in law. and she did not use the mobile for 6 months. FIrst Simyo could not take the old number and gave a temp number. I aggreed to have the temo number. I suppose normally if you take and aggree to an year contract then its for an year and not for 6 months. Second nowhere on google is a help desk number where i can call and ask for support. Number was not used for 6 months and hence contract was cancelled( no ideas if it is written anywhere in terms and conditions in small letters. What I think it should be that simyo should call to ask for confirmation and not just cancel the contract. I would write it on google to , for clients going for simyo, To think couple of future consequences and helpdesk services.
6 August 2024
Unprompted review
Reply from Simyo
Hi Iqbaljeet Singh,
Thanks for your review. We are sorry to hear that you had a negative experience with us. Our most sincere apologies for that.
To prevent a Prepaid connection from being terminated, we send a warning email after 5.5 months of no usage. We also send another warning email one week before the six-month mark.
In these emails, we inform customers that there needs to be some usage on the SIM card to keep the Prepaid service active. This can be done through an outgoing call, outgoing SMS, purchasing an internet bundle, topping up credit, or an internet session. If this does not happen, the Prepaid service will be terminated after six months, as stated in our terms and conditions and on our website https://www.simyo.nl/prepaid.
Could you please send an email to webcare@simyo.nl with your personal details and a reference to this review? We would be happy to see if we can do something regarding the remaining balance.
Greetings,
Simyo Webcare
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