SimplyFixIt Reviews 

439
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, friendly, and knowledgeable. The service is frequently highlighted as excellent, with many noting its speed and efficiency in resolving various technical issues. People appreciate the company's ability to fix a wide range of devices and provide valuable advice, often returning items in excellent condition. However, some customers also noted concerns regarding staff interactions. A few people mentioned encountering staff who were perceived as curt, unhelpful, or impatient, and some received incorrect technical information. These experiences suggest occasional inconsistencies in customer service, contrasting with the generally positive feedback.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting the staff's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, knowledgeable, and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with rebuilt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took my laptop into the shop due to a network access problem. Right from the start the staff were professional, efficient, clear and friendly. The problem was quickly fixed meaning minimal disrupt... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more

Rated 5 out of 5 stars

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient. My laptop recently experienced some spyware and th... See more

Rated 5 out of 5 stars

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I nex... See more


Company details

  1. Computer Repair Service
  2. Computer Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

439 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(439)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Laptop not working

Professional but friendly, very helpful to a elderly person who is not very computer literate. Clearly informed about cost and I was kept in touch

27 October 2022
Rated 5 out of 5 stars

I go FIRST to SimplyFixIt knowing for sure they will assist …

SimplyFixIt is a group of Iphone /Mac and other tech items workshops that are entirely reliable , quick , helpful , understanding of the non-expert , reasonably priced and manned by intelligent staff who go above & beyond Simply Fixing It . They are considerate of the less computer-literate than themselves, and always a pleasure to deal with .

25 November 2022
Rated 5 out of 5 stars

Simplyfixit team - helpful and knowledgable

The team at my local Simplyfixit in Edinburgh were great. They were able to provide a clear/ fair price for the work (Ipad screen replacement) and timing. They kept me in the loop on when the ipad would be available. Ipad came back fixed, tested and ready to go. Thank you!

6 November 2022
Rated 1 out of 5 stars

Horrific rude service

Horrific experience. My laptop has been with them for 3 weeks awaiting a new battery. This is due to the delivery times for the battery. I was not informed of this at any point and the company have had awful customer service, Brian in particular who has been rude and obstructive on the phone every time I have called for an update. The only compensation they would offer was £10 off and £10 off a future repair. I will never be returning and you should avoid this place if you can!! I never wrote reviews because I don’t have the time but this has appalled me and I don’t want anyone else to have to go through the frustration of dealing with this type of service.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Too Experience

Andrew was excellent, great communicator and efficient at carrying out the tasks. All on time as he predicted at the outset

7 November 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, and yes- iPads can be repaired and simplyfixit can do it. They will be my first choice if I have any problems with my tech.

5 October 2022
Rated 5 out of 5 stars

iPhone 11 screen repaired with minimal…

iPhone 11 screen repaired with minimal fuss. Process was straightforward enough.

I would have got the phone fixed locally, as you don’t have to send the phone via the post and then wait. That was because locally I was told that the screen replacement would have meant I ended up with an error message being displayed due to the replacement not being an original apple part - not sure how true that issue was. However decided to punt for an Apple Original screen which simply fixit offered.

Very happy with the new screen and the service.

26 October 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend - high quality service

Fast service, excellent communication throughout and the repair done to a high standard - feels like a new iPad. I had had a smashed screen repaired locally but the company had not been able to repair the home button which proved annoying. Simplyfixit repaired the home button, replaced the battery and the device was returned quickly - would recommend and will 100% use again if and when my daughter decides to smash her iPad to smithereens.

4 October 2022
Unprompted review
Rated 1 out of 5 stars

Beware

I phoned for a quote for sending in my lap speed to be looked at. I was immediately quoted £99, which is actually a lot more that other quotes I've had. The man on the phone was dismissive, flippant, and I would have no confidence in sending my laptop into them and eventually being charged more than quoted. I would be very careful about sending any tech items into them. If they quote, get it in writing and read the fine print.

15 October 2022
Unprompted review

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