Quote:- "We would like to remind you that writing a review of your experience will help us improve our customer satisfaction." Unquote. From my experience do you really think you could improve?... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invaluable customer service!
From the beginning John has been one of the best customer service representatives we have dealt with. We needed a new lift emergency phone line for our business and his advice, communication and commitment to ensuring everything runs smoothly for us has been invaluable.
24 July 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Lorna,
Thank you so much for your kind words and thoughtful review! We're absolutely delighted to hear that John was able to provide the level of service and support you needed.
Ensuring a smooth and reliable setup, especially for something as important as a lift emergency phone line, is a top priority for us, and it's great to know it all went well.
We truly appreciate your trust in us and your business. If you ever need anything in the future, we’re just a call or message away.
All the best
Simple Telecoms
Customer Service
We had on going teething trouble switching over to the new digital router but John in customer service was excellent, and did everything he could to get the issue resolved. He was very conscientious and patient, even offering to check emails over the weekend for updates. I'm happy to report that we now have a working phone!
23 July 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Deborah,
Thank you so much for your review, and for your patience during the switchover to the new digital router. As the service is still very new, we're working through a few teething issues, and your understanding has been greatly appreciated.
We're especially pleased to hear that John was able to support you so well. We'll be sure to pass on your kind words to him. It's great to hear that everything is now up and running and that you have a working phone.
Thanks again for bearing with us.
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi Paul,
Thank you so much for your kind words! We're really glad to hear you found us friendly, helpful, and straightforward, that's exactly what we aim for. If you ever need anything else, we're just a call or message away
Kind regards
Simple Telecoms
Good customer service
Very helpful customer service and when I emailed they replied quickly.
Went out of the way to help me.
9 July 2025
Reply from Simple Telecommunications Ltd
Hi Jackie,
Thanks you for taking the time to place a review.
Thank you so much for your kind words! We're really pleased to hear that our team was able to assist you quickly. Providing helpful and responsive support is something we take great pride in, so your feedback means a lot to us.
If you ever need anything else, we're always here to help.
Warm regards,
Simple Telecoms
NON RESPONSIVE FROM EXCELLENT
Received call from your great man JOHN😇
Thanks
SIMPLE TELECOMS DAY 3
Thank you for the reply somewhat quicker than getting a call back.
The second request was marked urgent however still nothing happened? Now on day two.
Thanks for telling about your plans for digitalisation but please can someone call me.
Chris.
NON RESPONSIVE FROM EXCELLENT
Customer service used to be the very best…
You phoned and immediately talked to an agent.
NOW
They NOW have call takers who painstakingly go through your details and will get someone to call you back. The Second CALL WAS TO BE MARKED AS URGENT.
NOTHING HAPPENED…BOTH TIMES.
CUSTOMER SERVICE IS CANCELLED.
TIME TO START LOOKING AROUND …MMMMM?
Chris Turner-R
17 July 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Dear Chris,
Thank you for your feedback.
We’re genuinely sorry to hear that your experience hasn’t met expectations. As a small team supporting a large number of customers moving to digital lines before the December deadline, we’ve had to prioritise fault reports, which can impact how quickly we respond to general enquiries.
That said, we did respond to your query via email with the information you requested. Unfortunately, the message bounced back as your mailbox appears to be full. We also remotely checked your router at the time and confirmed it was online and functioning correctly—this was also included in our original email.
When our lines are busy, all messages are taken by our answering service and passed directly to our team. This system helps us minimise long wait times for everyone.
You mentioned it might be time to look elsewhere, and while we’d be sorry to see you go, of course you're free to choose the provider that best suits your needs.
Kind regards,
Simple Telecoms
Really helpful staff who went above and…
Really helpful staff who went above and beyond what I expected to enable me to set up my mother in laws phone service and help me to iron out all the niggles and snags that arose from upgrading her service to new technology (not an area where I am at my most useful!)
11 June 2025
Reply from Simple Telecommunications Ltd
Hi Elaine,
Thank you so much for your kind words! We’re really glad to hear that our team was able to support you through the setup and help make the transition to the new technology as smooth as possible for your mother-in-law. The digital line switchover can sometimes throw up a few unexpected issues, so we really appreciate your patience.
It’s always our goal to go the extra mile, especially when things feel a bit unfamiliar. If you ever need anything else, we’re just a call or message away.
All the best
Simple Telecoms
Very helpful staff to help me sort out…
Very helpful staff to help me sort out something for my elderly mum. Explaining what was needed to get started router arrived quickly. Not so easy to set up, but eventually got it up and working
3 July 2025
Reply from Simple Telecommunications Ltd
Hi Belinda,
Thank you for taking the time to leave a review. We're sorry to hear that you found the setup process a bit tricky.
The Home2Phone router is designed to be simple to install, it just needs to be plugged into a power socket with your telephone connected.
We've reviewed your account but couldn't find any record of a reported issue. However, we’ll be reaching out to you by email to gather more details and see if the setup instructions need to be improved.
Kind regards,
Simple Telecom
Better change management needed for old people
Evan was great and he helped me where he could but this service was for a 95yo I made it very clear that I needed to know when the current service would stop working so I could manage mum through the change but I was not told and then suddenly nobody could get hold of her. This was bloody crap to put it mildly.
If you are going to do tech things for old people it needs to be managed much better.
26 June 2025
Reply from Simple Telecommunications Ltd
Apologies for Lack of Porting Notification
Hi Carroll,
Thank you for your understanding.
We've looked into why you weren’t informed about the porting date, and it appears that Openreach did not notify us in advance, they went ahead and ported the number without the usual communication.
Typically, their system automatically provides us with a port date. If we don’t receive this within 10 working days, we follow up with them. However, in this case, it seems the number was ported before that 10-day window, so we were unaware it had already taken place.
We sincerely apologise for the inconvenience this may have caused.
All the best,
Simple Telecoms
Cannot fault the dedication to…
Cannot fault the dedication to customers that Simple Telecommunications provides.
They are so professional in their approach and quick to answer and solve any queries raised. Very happy to recommend.
18 June 2025
Reply from Simple Telecommunications Ltd
Hi Vanessa,
Thank you so much for your kind words and support! We're thrilled to hear you're happy with our service and that our team has been able to assist you quickly and professionally.
Your recommendation means a lot to us, and we're always here if you need anything in the future. If you need anything just give the team a call on 0330 122 0000.
Kind regards
Simple Telecome
Quote:- "We would like to remind you…
Quote:- "We would like to remind you that writing a review of your experience will help us improve our customer satisfaction." Unquote.
From my experience do you really think you could improve? It went like clockwork, from your advice to final switch-on. One small niggle! The monthly bill, due to me having deep pockets and short arms. Joking aside, the service you provide has been perfect. Many thanks.
RSW
2 June 2025
Reply from Simple Telecommunications Ltd
Hi Robert,
Thank you for such a fantastic and humorous review, you gave us a good laugh with the “deep pockets and short arms” comment.
We're absolutely delighted everything went like clockwork from start to finish. Feedback like yours really makes our day and keeps us motivated to maintain that level of service.
If you ever need anything or just fancy another chat, we’re here. Just give the team a call on 0330 122 0000.
All the best
Simple Telecoms
your tolerance
18 June 2025
Reply from Simple Telecommunications Ltd
Hi Leonard,
Thank you for your comment. However we have no record of you being a Simple Telecoms customer.
Kind regards
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi Beverley,
Thank you so much for your kind review. We're really glad to hear you found our service helpful and efficient. If there's anything else we can assist you with, please don't hesitate to give them a call on 0330 122 0000
Kind regards
Simple Telecome
Really easy to communicate with
Really easy to communicate with the team, no issues with implementation and they kept me informed of everything as we progressed.
10 June 2025
Reply from Simple Telecommunications Ltd
Hi Billy
Thank you so much for your kind words. We're really glad to hear that communication was smooth and the implementation process went well for you.
Keeping our clients informed and supported every step of the way is very important to us. It was a pleasure working with you, and we’re here if you need anything in the future.
Kind regards
Simple Telecoms
Good company, a glitch this time
Transition of numbers took over a week, albeit it seems not the fault directly of Simple Telecoms. However they should have checked service was up and running, rather than taking their supplier's word for it.
On the other hand they have always been very accessible and professional in their approach so I would still recommend them.
9 June 2025
Reply from Simple Telecommunications Ltd
Hi Neil,
Thank you for your review — we completely understand your rating and appreciate you taking the time to share your experience.
We do our best to monitor porting progress where possible, but with hundreds of ports going live each day, it's not always feasible to check each one in detail.
Normally, when we receive a completion message from the new mobile provider, it indicates that the port has been successful.
In your case, as you now know, the issue stemmed from the losing provider having a PUK error. This caused the port to only partially complete, allowing outbound calls but blocking inbound ones. It took a few days of investigation between ourselves and EE before the root cause was identified. Once confirmed, the losing provider corrected the PUK code and the issue was resolved.
We genuinely appreciate your patience and understanding while we worked through this. This was the first time we've encountered a PUK code fault during a number port, and it has certainly been a valuable learning experience for us.
Thanks again,
Simple Telecom
Landline only
Needed to sort out a new landline for an elderly neighbour.
Very good experience from start to finish.
Staff very helpful. Also a good price too.
Would highly recommend.
4 June 2025
Reply from Simple Telecommunications Ltd
Hi Roger,
Thank you so much for your kind words! We're really pleased to hear that your experience with us was a positive one.
Helping people—especially making things easier for elderly customers—is exactly what we're here for. If you ever need anything else, don’t hesitate to get in touch. And thanks again for the recommendation.
If you need anything just give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
Excellent customer service
Excellent customer service. Staff always friendly, knowledgeable and helpful. Good value for money. Highly recommended.
2 June 2025
Reply from Simple Telecommunications Ltd
Hi Glenda,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team.
Providing friendly, knowledgeable service and good value is what we strive for every day. We truly appreciate your recommendation. If you need us just give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
Very efficient service
27 May 2025
Reply from Simple Telecommunications Ltd
Hi Roland,
Thank you so much for your kind words! We're glad to hear you found our service efficient. We really appreciate your support.
If you need anything just give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
Easy switch
Really easy to switch from original provider. Good and clear communication from the company in terms of what you have ordered and what/when things will happen. My dad could keep his original number which was important to him. Thank you for a smooth switch.
27 May 2025
Reply from Simple Telecommunications Ltd
Hi Sue,
Thank you so much for your kind review! We're really pleased to hear the switch was smooth and stress-free for you and your dad. Keeping his original number is something we know can make a big difference, so we're glad we could make that happen.
If you ever need anything in the future, we're always here to help!
Kind regards
Simple Telecoms
EXCELLENT SERVICE
From my first telephone conversation with Nicola with everything thing explained in easy to understand terms no confusing tecnical jargon to emails from Tony explaing when the phone would be working with both the mobile and the transferred landline number. I would recommend this for elderly people.
22 May 2025
Reply from Simple Telecommunications Ltd
Hi Carol,
Thank you for your lovely feedback! We're so glad to hear that Nicola and Tony made the process clear and straightforward for you.
We always aim to keep things simple and jargon-free, especially for those who just want an easy, reliable service.
Your recommendation means a lot to us—especially as we designed this with older users in mind. If you ever need anything, we're just a call or email away!
All the best
Simple Telecoms
Excellent after sales service.
I purchased a plan for my 93 year old mother who was using a copper wire old type system. Most other companies insisted on her paying for broadband as well, she doesn't have a computer or smart phone and it would appear that these companies are taking advantage of the vulnerable elderly. But this company, Simple Tel. did a phone only deal for the elderly.
We had a little problem with the first router and contacted them. TONY our contact at Simple Tel. was brilliant and a credit to his company. He sorted the problem out keeping me updated as the process progressed and explained everything in a very professional way using simple terms that even a techno moron like me can understand. The system is now functioning well and my mother is back in communication. Well done Tony and Simple Telecommunications.
22 May 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Allan,
Thank you so much for your thoughtful and heartfelt review. We're truly delighted to hear that the service is working well for your mother and that she’s back in touch with those who matter most.
At Simple Telecoms, we believe everyone deserves access to reliable communication—without unnecessary extras like broadband when it’s not needed. It means a great deal to us that you noticed this approach, and we’re especially proud of Tony for delivering the care and clarity we strive for. We’ll be sure to pass your kind words along to him.
If you or your mother ever need anything else, we’re just a phone call away. Thank you again for trusting us.
Warm regards,
The Simple Telecoms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.