Quote:- "We would like to remind you that writing a review of your experience will help us improve our customer satisfaction." Unquote. From my experience do you really think you could improve?... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience so far
Great experience so far. We have subscribed to this service for my wife's mum who is 81 and lives on her own. She doesn't do technology at all and was paying another provider way to much for stuff she didn't need (broadband). We did a lot of research prior and also spoke to them. They put our minds at rest so we went ahead. Happy so far and love the idea she can bring her router to our house and still receive/make calls. The only reason I have given 4 stars is we had a slight technical issue at the beginning and was told someone would call back. 3 days later I had to call back. Other than that totallyimpressed.
24 September 2025
Reply from Simple Telecommunications Ltd
Hi Phillip,
Thank you so much for your kind review and for trusting us to provide a service for your wife’s mum. We’re really pleased to hear that everything is working well and that the flexibility of taking the router between homes has been helpful.
We’re sorry about the delay in returning your call at the beginning. At the time, we were experiencing an unprecedented number of calls and emails from people trying to move their telephone service before the December deadline, despite us advising for the past 36 months that this needed to be arranged earlier, people have left it too the last minute.
We appreciate your patience and are delighted you’re happy with the service overall.
If you need any help just give the team call or drop them an email.
Kind regards
Simple Telecoms
Hiccup resolved quickly
All went well except that my landline number failed to port across but the Simple Telecoms team managed to retrieve it
23 September 2025
Reply from Simple Telecommunications Ltd
Hi Barry,
Thank you for your feedback.
We’re glad to hear that everything went smoothly overall and that our team was able to retrieve your landline number for you. Number porting can sometimes be a little tricky due to factors outside our control, but we’re pleased we could resolve it quickly.
We really appreciate your patience and are delighted to have you with us.
Kind regards
Simple Telecoms
Great Service
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue arose with delivery of the router Tony went the extra mile and arranged for another to be sent to me before the switch date.
With staff as dedicated as this I would certainly recommend Simple Telecoms for your telephone and Broadband.
12 September 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Steve,
Thank you so much for taking the time to place a review.
We’re really pleased to hear that Tony was able to guide you through your options and ensure everything was set up smoothly before your switch date.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Tony and the rest of the team. If you ever need any further help, we’re only a call or email away on 0330 122 0000.
Kind regards,
The Simple Telecoms Team
Great Service
I recently requested for my mother-in-law to have WiFi added to her existing Simple Telecoms phone to enable security cameras. I spoke to Tony on the Provisioning team who explained in clear simple terms the best solution for this.
He kept in contact with me at each stage of the order then when a problem arose with the delivery of the router he took a lead role in ensuring she had no loss of service.
Tony went the extra mile by chasing the delivery courier and kept me informed at each stage. Then on the 'port' date he ensured that the transfer was successful with only a short break in service.
Every company needs an employee like Tony and for this reason I would strongly recommend Simple Telecoms for your phone line and broadband.
12 September 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Stephen,
Thank you very much for taking the time to leave a review.
Things don’t always go to plan, but our team will always do their best to put things right. We’re glad Tony was able to help and we’ll be sure to pass your comments on to him.
Best regards,
The Simple Telecoms Team
Reply from Simple Telecommunications Ltd
Hi Nick,
Thank you so much for your kind words.
We're really pleased to hear you found our team helpful and responsive. If you need anything just give the team a call on 0330 122 0000.
Kind regards
Simple Telecoms
As ever a good and fast response.
28 August 2025
Reply from Simple Telecommunications Ltd
Hi Malcolm,
Thank you for your continued support.
We're glad to hear you’re happy with our quick responses. We really appreciate your feedback.
If you need anything just let the team know on 0330 122 0000
Kind regards
Simple Telecoms
NOT HAPPY
Line connected on wrong date which meant my mom was without a landline for a few days, until a family member could sort it out for her PLUS line rental charges higher than they should be. Communication seems to be a problem 😞
9 September 2025
Reply from Simple Telecommunications Ltd
Dear Jane,
Thank you for your review.
We’ve looked into the number porting date and noticed that, in your email, you mentioned October would be best to move the number. This was an oversight on our part, as when a port is placed it defaults to the first available date, and we then have to override this manually. Please accept our apologies for the mistake.
Regarding the monthly billing, we can confirm you are on the correct call plan that you requested. We believe the confusion may have arisen because you received your first bill, and we bill in advance, which is why the rental appears higher. We always aim to be clear in all correspondence to avoid any misunderstandings.
Kind regards,
Simple Telecoms
What a great company
What a great company. My mother wanted a landline phone when she moved into a care home as she couldn’t manage a mobile. Thought u would have to sign up for a BT line with all that involves. Found Simple telecoms online and it was all so easy. Ordered and delivered router which was easy to set up. Assigned local number and no lengthy contract just pay monthly.Phone worked great with no issues. Communicating with the company was straightforward and they were very responsive. When she could no longer use the phone due to ill health it was easy to cancel. Why isn’t every company like this! Highly recommended !
4 September 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Helen,
Thank you so much for taking the time to share your experience! We’re delighted to hear that we could make things simple and stress-free for your mum.
Just give the team a call if you need anything.
All the best
Simple
Telecom
Highly recommend using simple…
Highly recommend using simple telecommunications. They really did make it simple. Customer service is really good. Service now up and running and just what I needed for my elderly Mum who needed a landline without Internet.
26 August 2025
Reply from Simple Telecommunications Ltd
Hi Angela,
Thank you for your lovely feedback and recommendation.
We’re so pleased to hear that everything was set up smoothly and that the service is working well for your mum.
Making things simple and reliable is exactly what we aim for, especially when a landline is so important. If you ever need any help in the future, we’re always here, just give us a call on 0330 122 0000
All the best
Simple Telecoms
Great Company
Found Simple Telecoms on a internet search. Had a issue in making contact. Glad I finely made contact, as they offer a competive price. The change over went very smoothly. Great company to deal with
1 September 2025
Reply from Simple Telecommunications Ltd
Hi Michael,
Thank you so much for your kind words and for taking the time to leave a review.
We’re glad we were able to get everything sorted for you and that the changeover went smoothly.
We’re always working to make our service as straightforward as possible, and it’s great to hear that you’re happy with the value we provide. If you ever need anything in the future, please don’t hesitate to get in touch with the team on 0330 122 0000
Kind regards
Simple Telecoms
Reply from Simple Telecommunications Ltd
Hi Katharine,
Thank you so much for your kind words and review.
We’re really pleased we could respond quickly and get everything sorted for you. If you ever need any further help, we’re always here, just give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
A good and reliable company
I have been with Simply Telecom for a number of years. The staff are always very pleasant and helpful and the service is good. I had a few problems with switching to the router based system. It was eventually sorted. Might I suggest that all routers should only be sent out with a sim card ready installed. It is rather difficult to correctly remove and insert the sims on these units especially for some elderly people with arthitic finger joints.
15 August 2025
Reply from Simple Telecommunications Ltd
Hi Jane,
Thank you for taking the time to leave us a review.
We can see that your first router had a fault, and we’re glad we were able to replace it for you.
Up until now, our process was to send out a new router for customers to simply transfer their existing SIM card across. This was to avoid delays that can sometimes occur when transferring details from one SIM to another.
However, we’ve taken your feedback on board and have now updated our process, and replacement routers will be sent out with a new SIM card already installed, making it easier and quicker for customers.
We’ve also shared your comments about the difficulty of removing the SIM with the manufacturer, who are reviewing the SIM slot design with this in mind.
We really appreciate your feedback as it helps us improve the service.
Kind regards
Simple Telecoms
Great communication
Great communication.
Competitive pricing
Clear explanations of products and procedures.
Timely responses to emails & phone calls.
21 August 2025
Reply from Simple Telecommunications Ltd
Hi Julie,
Thank you so much for taking the time to leave a review.
It great to hear that you found our communication clear and timely, our pricing competitive, and our explanations helpful.
Providing straightforward information and great customer support is something we really value, so it’s wonderful to know this came across in your experience.
If you need any thing just give the team a call on 0330 122 0000
All the best
Simple Telecoms
Home2Phone service is great
We used the Home2Phone service for my mum who is in a care home as BT couldn't provide a line. The service was very easy and quick. Unfortunately the first router suddenly stopped working after a few days but Simple Telecoms sent out a new one very quickly and everything seems to be fine now. The engineer Tony was extremely helpful both via phone and email. Thank you!
13 August 2025
Reply from Simple Telecommunications Ltd
Hi, Vivienne
Thank you so much for your kind words and for sharing your experience.
We’re really pleased to hear that the Home2Phone service has been helpful for your mum and that everything is now working smoothly.
We’re sorry about the initial hiccup with the router, we seemed to of had a few from one batch with the same problem, but glad we could get a replacement to you quickly.
We’ll also make sure Tony sees your feedback
If you need anything just let the team know on 0330 122 0000.
Kind regards
Simple Telecoms
Simple - as it says on the box
Very helpful staff. Easy switch & simple billing explained. Easy kit install. Number transfer only let down slightly by outgoing provider Talk Talk.
13 August 2025
Reply from Simple Telecommunications Ltd
Hi Andy,
Thank you so much for your kind review.
We’re really pleased to hear you found the switch easy, the kit simple to install, and our billing clear.
We always aim to make the process as smooth as possible.
Sorry to hear that your old provider caused a small delay with the number transfer, but we’re glad everything is now up and running. If you ever need anything else, our team is always here to help, just give the a call on 0330 122 0000
Kind regards
Simple Telecoms
Everything went smoothly and we…
Everything went smoothly and we retained our number on changeover from copper landline to 4G system. Am very pleased with helpful information to my email fully explaining billing etc and the changeover process.
13 August 2025
Reply from Simple Telecommunications Ltd
Hi James,
Thank you so much for your kind review! We’re really pleased to hear the changeover from copper landline to our 4G system went smoothly and that you were able to keep your number without any issues.
It’s also great to know that our team’s information and support helped make the process clear and straightforward. We truly appreciate your feedback and look forward to continuing to provide you with reliable service.
Kind regards
Simple Telecoms
The faulty router was very quickly…
The faulty router was very quickly replaced or would have been delivered if had been received from the carrier and delivered to my address not in a different road! It was delivered to me eventfully and connected up by my son for me. Telekinesis now works well. Thank you.
5 August 2025
Reply from Simple Telecommunications Ltd
Hi Beatrice,
Thank you for your feedback. We’re glad to hear your replacement router arrived safely in the end and that everything is now working well.
We’re sorry for the delivery mix-up with the carrier, but we appreciate your patience while it was resolved.
It’s great to know you’re now enjoying a fully working service, and please pass on our thanks to your son for helping get you connected.
Kind regards
Simple Telecome
Very patient Company, Highly recommended
Very patient, helpful company, good communication and superb value for money, Would definitely recommend this company to family and friends. There were a few hiccups, but not of their making, unfortunately City Fibre who are the company in my area that installed fibre connection are not so helpful or communicative and they made a mess of the project along my road, however Simple Telecoms sorted through the resulting problems with ease and politeness. Thanks Simple Telecoms \(^0^)/
25 July 2025
Reply from Simple Telecommunications Ltd
Hi Alison.
Thank you so much for your kind words and recommendation.
We're really pleased to hear that you found our team patient, helpful, and good value for money. We know how frustrating delays and issues from third-party providers like City Fibre can be, so we're glad we could help navigate things smoothly for you.
Your feedback means a lot to us, and we’re always here if you need anything in the future, just give the team a call on 0330 122 0000
Kind regards
The Simple Telecoms Team
Easy to use and great service
24 July 2025
Reply from Simple Telecommunications Ltd
Hi Steve,
Thank you for your review, and really glad we could help.
All the best
Simple Telecoms
Excellent service and advice ,thoroughly recommended .…
Excellent service and advice ,I have been with them for a few years now and decided to bite the bullet and go for a wifi telephone system .Everything went like clockwork and help was at hand when I needed it.Thankyou John on the technical side and the lovely ladies who talked me through the initial procedures. Thoroughly recommended.
23 July 2025
Reply from Simple Telecommunications Ltd
Hi Brian,
Thank you so much for your kind words and continued trust in us over the years.
We're really pleased to hear that the move to a Digital telephone service went smoothly and that our team was able to support you every step of the way.
John and the ladies in the office will be thrilled to hear your feedback, and we will pass your comments on to them.
Kind regards
Simple Telecoms
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.