Shiftsmart Reviews 

It used to be a good company to work for but it has gotten a lot worse in the last year because the app is really weak and it shuts down sometimes and it does not work and then the workers get penalized and don't get paid. I went in today and they marked me as a (no show) while I was standing in the warehouse because their app would not let me sign in, so I don't trust them anymore. This is the second time that I'm not getting me for a job I showerd up to. I don't like them anymore. They need to get an updated 2025 app and Real Humans to speak with instead of trouble tickets they rearely respond to.

I got marked as a no show for my shift and they won't pay me. I contacted customer service but got no help. This is the first time I've had any complaints about Shiftsmart in the two years I been using this app. I'd appreciate having the no show removed from my account and getting my payment

I accept a job. It was saying from 12 to 4. I accept at 12:30. It takes me about 20 minutes I get here they taken the job away. Poor app shifrsmart I don't think it's worth it

I haven’t been payed for the 2 jobs I have done

Been working with them for almost a year. I show up to my assignment and was turned around by manager. Correctly did my turn around with proof. It clocked me in. Later I look there is no clock in or that day. They have been closing my tickets for 6 days and have not acknowledged one. Very unprofessional. But professional when you don’t show I’m sure. I’m a good worker and they have poor customer service. I’m not sorry to say at this point.

I have been using this app to pick up shifts and haven’t had any issues with the shifts- except being asked to clean when I signed up for merchandising, also get paid the same day everytime

So I work at Circle K’s through the Shiftsmart (SS app) app for over two years at the time I was permanently removed from the platform my reliability rating was 84% and my on time rating was at 94%. Over the course of the years I worked at over 45 different Circle K locations including the location I worked as a regular employee for Circle K which lasted two months. That’s another review altogether. While with SS I work over 420 2-6 hour shifts at Circle Ks. It went fairly smooth for the first year however occasionally I’d have to email and put tickets in and fight for the pay they owed me for various reasons would refuse to pay ( the cashier refused to verify I was there (when my gps which was always turned on for SS would have proved my location) or I’d be late the app would let me clock in and out at the end of the shift but I somehow would still be counted as a no show. I’m going to be honest I’ve got ADHD untreated which cause me to have a few no shows I tried my best to not let it happen often same my actual no shows weren’t very many. The majority of the time they referred to me as one of their Top partners and when they rolled out the rating system I never fell below a select partner holding on to Premium mostly. Three times before the all but cut off all communication to me never explaining anything and never telling me how my schedule keep being erased when I’d be randomly removed from the Circle K Project. With ADHD when I’d get in the mood to work if I didn’t take advantage of the energy and drive I knew I’d miss my chance and that’s what them removing me just for me to be put back on the project 3 to 4 days later with no explanation reason who who had been doing it’s. And they claimed it was a computer error that would unscheduled me from stores I enjoyed working at and rescheduling me to stores I didn’t care to work then hit me with a no show when I refused to go to stores I didn’t schedule myself. Many of the store managers of circle K were extremely satisfied with the work I did and would often ask me how they could request me to work their store. One store in McKinney the store manager told me I was the ONLY PERSON she trusts in her cooler stocking cleaning and organizing. The store manager Tom the former manager of the Prosper location and the current manager of the Circle K at Panther Creek Pkwy on FM 423 in little elm was the first to offer me a job with circle k when he was helping the manager on the stone bridge and Dallas north tollway location. He stated I was the only one he trusted in his stores kitchen. Here recently when SS (which Tom even mentioned didn’t like SS lack of communication) removed me from the platform permanently still at least lately owing me for the last two shifts I worked refused to give me a reason for my removal. It was two days after I finally gave an honest review on the App Store and I didn’t do it anonymously so if needed I could be reached to verify the facts stated there and here. There’s many other reasons however it’s already too long I fear

Not paid, cs never verified with manages and reported me a no show even though 3 managers vouched.
Always have to fight for my $

The apps interface sucks. The work is boo boo and customer service are like Ai.

I booked a shift. When I arrived they canceled. They refused to pay me. For some reason the app stopped working til the next day.

The next day, they stated I didn't follow procedures for when a job cancels. They decreased my reliability score as well.

They threaten to block me. How about I block them. Horrible customer service. Robots

I worked at one location 2 times and had no issues at all. I worked at a different location and the app would not let me check in or out and said I was in the wrong location, which wasn't true. The locations manager told me it happened before and that Shiftsmart will call to verify. In the meantime, I had notified Shiftsmart and they blamed me for not clocking in and out correctly. How can this be my fault when the app wouldn't let me do anything?! They claim they will verify and fix it, but it will delay my payment due to high volume. That tells me this happens to many others. I'll update later if they actually help. But right now, I can't get anymore Shifts because they put me down as a no show. They say they'll fix it later. This is totally unfair. I don't know if I'll continue working for them or not.

Friday, November 10, 2023 i arrived at Southcross & Pecan Valley Circle K store @ 7:28 a.m. to verify my scheduled shift that started @ 8a.m. two employees present. cashier&store manager.
the store manager was rude from the start. told me come back @8. i went across the street, took photos and talked to people i know. this store is in my neighborhood. at 7:40 i was in the store and was told by manager he would not give me the clock-in code. and i would be paid for the day through the app. he changed everything he had said and then became irate and foul. i went outside to contact shiftsmart. completed the process of filing a complaint. was never paid. was locked out of the system to get other assignments. this February 2024 i began getting text msgs from Shiftsmart to work at Circle K stores. lol.
i had erased the app from my phone.
i noticed.. re-installing the app my rating.
100% On-time score.. with a 50% reliability rating.. ?!
I contacted Shiftsmart to ask how is that possible? with a 50% reliabilty score you basically can not get assignments...yet they text daily like they are offering work.
then i noticed. .. these jobs Do Not Appear when i open the app.. and.. the are within 15 minutes of the start time for the job offered. (?) i have photos,texts, screenshots and the video from that last day i reported to work for Shiftamart.
i have not spent a dollar at Any Circle K store since November 2023. and will continue to do so.
They do not appreciate nor compensate you for going to work for them.
I read Every comment here before posting this. and i will screenshot this Also. Other forums will not allow you to give them a bad revue. Believe these people who are not happy with their treatment by this company.

I accepted a shift and the job never appeared in the APP so when i arrived at the store, which was close to 30mins away I could not do the shift. I messaged support and no one ever responded, 6 days has passed no response.

The shift smart app is total crap. It NEVER works the way it should. If scheduling and onboarding is this much of a hassle, I can't imagine how difficult it is to get paid. Fortunately I'll never know, because after all the runaround I've gotten just trying to book shifts, I'm done with this platform altogether

I would give zero stars if it was allowed! I'm looking to start a class action lawsuit against shiftsmart and its partners for nonpayment to US citizens for work completed when instructions were followed completely as stated in app, as well as clocking in and clocking out within the app... but payments were refused. This has happened 3 times with me with the shopper app within shiftsmart, and shiftsmart is "claiming" they will not overturn the nonpayment and have nothing to do with the nonpayment and only suggest contacting the shopper app management, which I have, with zero reply. Are there others out there that have been rejected for nonpayment by any partners through shiftsmart? They are claiming they are not liable for their partners, but they should be. Shiftsmart is the app I downloaded and work through, therefore they should be primarily held responsible for their partners and workers' pay! If there are more cases like me, let's get together and do a class action lawsuit against shiftsmart and its partners that refuse to pay for work completed! pls email me at
discount bins 1 at g mail so we can get this lawsuit going!

According to Shiftsmart, you are entitled to a full paid shift when getting turned away by management before your shift starts. I've filled out the necessary forms to send to customer service in order to received money in full. Well I've only received the amount for "hours worked" which comes out a miniscule 1-3 dollars. Okay no problem, but I wasn't compensated for the full shift as promised and this happened twice. Customer service is lackluster and uncaring and my support tickets were also "closed". I was told it would take "several days" for management to approve my full pay. That's utterly ridiculous considering I filled out the forms properly which includes listing the manager name and check in time as well as a selfie you have to take in order to qualify for full payment!

I just went to work on the first for Shiftsmart. I get there the supervise at Circle K turn me away on N. Pace Blvd. and a policy is if you get turnaway they still pay you for showing up so now Shiftsmart and took the shift off of my app have not paid me And it was on 1 November. No one is responding to my message. I’m had to go back around to Circle K. I’m also gonna write a review on Circle K at first I did like Shiftsmart but it became messy when you laying in the bed and they take your scores Down for no reason and you go 20 minutes away from home. You may $52 or $48 or $56 they charge you $1.99 to cash out your own money and you have to pay $50 to fill up your tank it’s really not worth it , if you read this, you be blessed stay safe and keep trusting God like I am

I worked for them for 2 years , changed my phone number and got locked out of the app with 4 days of schedule shifts waited 3 days for a code to verify my new number , waited 3 days nothing . So took a job at 1 of the stores I booked shifts for .. this company is a joke read the BBB reports nothing is ever their fault git people bring locked out of their accounts or waiting fur pay . I work at a Cumberland farm store now I see shiftsmart homing in stealing stuff and 1 girl high on heroin . This company is a joke

This company is a good example of why some people shouldn't start a business. A faulty app that has had the same issues for at least over a year. Customer service is beyond pathetic for a company that has so many contracts. I opened a support ticket on September 5, 2024. Today is October 6, 2024 the ticket is still open, no movement. Shameful!

Support for the contractors who work these gigs. Do you need regional support? I'm not busy. I can add value to this company. Cause somebody ain't doin their job. There are 3 jobs currently posting and it's 1:06 pm in TX. One job has start time of 11 am and won't change. The other 2 have start time of 12 pm and won't change. Not going to pick one up as it will show arriving late. Not sure the app has ever worked properly. My first gig was over a week ago and I've never gotten paid. NO CUSTOMER SUPPORT. Open ticket but no pay no response no kidding!

9-21-2023
Shiftsmart upped their gig by providing fantastic customer support. Thank you for coming through and taking care of issues.