Shiftsmart Reviews 

No support is available and i keep submitting tickets yet no one actually contacts me. I showed up for training. No one was on site for training. Cashier said no one is here from shift smart they left. And i waited. I pressed help on the app and kept getting a “someone will contact you in 5 minutes” but after 40 minute wait no one called. Submitted. A ticket again and left. It has now been 6 hours no one contacted me. I have no training and app is not letting me schedule a orientation. Support bot states it cant help me because i have not completed any shifts yet and the same time no option for orientation exists its only to schedule for regular shifts. No support whatsoever is really bad when you just have general questions

It's like I have to fight to get paid every time. My second shift today they said that I canceled it and that's why they weren't paying it but it was still there in my shift I completed 100% of my task and when I showed them pictures of it or at least I sent the pictures to their email even though they didn't answer me, I finally got paid. But then my third one it was only a bin prep at Circle K, one thing I do tons of times a week and they say that it's being manually reviewed for fraudulent things listed in my task. That's a bunch bologna as I didn't do anything fraudulent. I don't know what the hell's going on but they suck. I think they're just mad because I keep complaining about not getting paid within the hour now that I'm a gold partner. They promised once you get to be a gold partner you can have instant pay and get approved and paid within the hour that hasn't happened since I started weeks ago as a gold partner

If I could give zero stars I would. I have been on with this app for a week with every day sending messages when turned away or they already have food. Because of shiftsmart failing to have an actually live agent helps it's partners is the reasons nothing done and you are on your own you feel lost on shift and don't be surprised when your not paid and even though you did everything for 7 days in a row and no response I refuse to take another shift work this place it's such a Waist of time for failing to provide support for their partners and the stores that use them shame on them

I am so sick and tired of this, been with the company almost 3 years and at this point there is absolutely no consistantcy with posting shifts. I am still waiting for Friday shifts that should of been posted the past Friday, ITS MONDAY! So now i am waiting for Friday AND next Monday! This is NOT the first time! Countless messages and no response a phone number that dont work an address that is probably fake. POST THE DAMN SHIFTS FOR 4/18 & 4/21.

Sometimes, I think this company is run by bots. I have registered, have a profile, and I’m ready to work. However, it says I need to complete orientation, which I am happy to do.
There is no way to get to a page that shows me any type of orientation. I have written customer support three times and got the same canned answer. You must complete orientation first but, no way to see an orientation page.
Ready, willing to work, Shift Smart. What’s up?

Did yall know you dont need the codes to clock in? I havent used the codes to clock in but 2 times since i been using the app. Go to the store then find support, click report an issue, shift issue, current shift. Pick ya shift, problem clocking in, then click app says im not at the store. They clock u in and the same way to clock out…. Do with it what you will…..

WASTE OF TIME, NO REAL PAY, and the WORST Customer Service. No Live Support with a Team Lead or Manager exists. Often times No Response to Support Tickets at all Or 2days later with a Generic Response. No help at all.

There's no way to get in touch with them. Only through a BOT where someone gets back via one-way email with a generic answer to everything or lead you to FAQ page. IT'S A WASTE OF TIME. With absolutely No Communication from NO Team lead or Manager. Agents are left to "Fly by the seat of their Pants" alone. VERY LOW PAY. Not a Real Living Wage to pay bills. Constant issue with the App to Clock in then you're Marked as a No Show. If this happens twice you are Blocked from seeing any Shifts for 7days.  IT IS THE WORST.

I'm doing the Shiftsmart Topgolf Project which pays .16Cents a minute "up to" $10hr which is really always $8.95, $7.95 or $6.95 since it's all based on when the clock is ticking at .16cents a minute as opposed to a reasonable Hourly Pay for work performed that other Work From Home offer. If it was at least .24cents - .25Cents a minute there would be a chance of some sort of pay. IT IS NOT WORTH IT. AND you lose money for each Bathroom break taken, and when the site is down or Glitching. When you have to stop to fill out and submit a Form for lost and found on another website that's no pay as well. I mostly put the caller on hold to do it. The ridiculous worksheets on the Five9 Site for Agents are the worst, too many Steps even when just Confirming a Reservation, and a 15second Timer that ends the Form once the caller hangs up before you're even done. 

I applied for Working Solutions and LiveOps and will start onboarding with those two companies soon to make REAL money $15-$18hr to deactivate and delete the Shiftsmart Account and Remove myself from this mess. 

I keep getting scheduled four hours and the app clocks me out after two hours when I worked four this the fourth time they have done this to me and not paid me I'm going to get a hold of labor board

These apps are basically false advertisement,you go through the hiring process to obtain a job and never receive an opportunity for months,and they tell you oh it’s no jobs in your area or you don’t qualify for positions…after your hired.

Reporting A Turn-Around, while being there before the newly scheduled time-without an adequate response and no pay is more than wrong.

-...It was 6:49 AM when I approached the counter to let the gas station attendant know I was here early for Shift smart purposes. She stated an I quote, "I already have a Shift smart person here, they need to get their stuff together."

Like I said, maybe the company of Shiftsmart needs to place on the application do you have a racial preference as well?

Yes, I did call around 5:30 something to alert the attendant that I was on the way. I even went back in to adjust the time to 8 AM. So, I would arrive on time. I was at the wrong location at the Destin Harbor Blvd one ready to clock when I realized the numbers did not match up at all, meaning store numbers. Which means the Circle K was further down 98 on Emerald Coast, Destin, Florida.

When I left that location it was around 5 AM. I arrived at 6:49 AM in the store.

Just wish I would have been told before I left Destin Harbour location, a simple yes or no; and that would have been that.

I like to work, honestly I do. But, the turn around factor is at hand.

So, what do I need to do? Because I do believe I have another shift scheduled for the same store on the 16th of November from 7 AM til 11 AM...-

Yes, I did delete the ShiftSmart app once more time. Because the first time you set location, location, location and it puts your available shifts in another city. If you do not want real workers to utilize the app then say so.

Thank you,

Calvinette Ann Dixon-ABA

They won’t pay you and won’t tell you why you can message them a million times and get no response from anyone it’s so ridiculous they treat people badly on the topgolf platform and circle k not paying people is beyond disgusting follow my twitter page @shiftsmartscam I am filing a class action lawsuit against them

So I did a test for a company. Was 3 hours and got paid 120 for it. At first I was like ok this is great! But since then, which was about a month ago, 0 jobs have been in my area.

The system that they have in place for scoring employees is very one sided and designed to keep from achieving levels of benefits if you are trying to work more than 1 shift in a day. There is no way of contacting anyone for help if you need it during a shift they make you go thru the app and I tried that more than 20 times with issues and never once got a reply. They reject systems for random reasons after holding your pay then tell you that you can’t dispute the ruling and keep your money. They don’t pay you for all of the time that you work on some shifts and cut your time off at a certain point even if the manager asks you to stay longer. The biggest issue is the simple fact they won’t give a phone number out for someone to call and discuss issues. What employer wouldn’t want feedback from their employees? I tell which one a bad employer who’s only out to mess over the people doing the work for their own benefit.

This is the most unreliable company that you could ever work for. It is so frustrating using their app and you show up they do not have codes for you half of these stores. You do really hard work for crappy pay and then they do not pay you. Not worth your hard earned time at all!!!!

A dishonest company to work for:
1. The pay is low:$12.5-$13 an hour.
2. As “an independent contractor” you pay about 20-25% tax which lowers your earnings to $10 an hour or less. Add wear and tear on the car plus the cost of gas.
3. They treat contractors like human waste. There’s no live support. You leave a message with a bot to either never hear back, or to receive an automated responce.
4. They rutinely steal wages due to their own glitchy app, and there’s no way to fight this mess even if you have photos to prove all the work done. They don’t care, you are less than nothing to them, there’s no respect for people’s time and work. On numerous occasions the app would have wrong geolocation pinned to the store address, or store managers would not bother to leave checkin and out codes with store employees, photos would take forever to upload. The worst part is their “customer support” that is non-existent.
The last straw for me was when I spent 3.5 hours stocking a cooler at Circle K (worked 30 min. over the 3-hour long shift I signed up for, and when I signed out, the f..g app showed that I worked for 5 min total. I drove for 25 min to the store to work for 5 min. according to their glitchy app!!!. It didn’t matter to them that I uploaded the photos from the cooler, reported the glitch, took time-stamped selfies inside the store, and left a note with an employee for the store manager (included the name of the employee into the report), and took a photo of my sign in and out time in the store time log, despite of previously completing close to 200 shifts with reliability score of 98%, and ontime score of 90%. Nobody from Shiftsmart ever contacted me for additional info and photo-evidence, they simply updated the pay status for the shift after 4 days from “pending”to “rejected”.
This wasn’t the first time they cheated me by either not paying at all, or not fully paying for the work done, so I finally said enough is enough! This is a sweat shop where crooks take advantage of desperate people, rob them of their wages, time, and dignity.
I hope that one day all the contractors that were wronged by this company will file a class-action lawsuit for routine theft of wages!

I always stock the chips at Walmart which is no more than $28 to $38 for a couple of hours but now I decided to try out the circle k positions for a little more money. I work my butt off on September 9 cleaning the parking lot putting out the trash and putting out the stock just to turn around and not get paid because the lazy manager told me she don't have a code to give me. I took pictures of my work and email them to Shiftsmart but they aren't paying me any attention. I called them but the phone rang and hang up. I was feeling really good that day I decided to do 2 stores that day I got paid for the 2nd one cause I had a code but Shiftsmart refused to compromise with me. Anytime they call me to fill a grocery store position I go immediately and now I can't get them to pay me what I worked for. Very bad business.

I worked a shift at Circle K. Signed in with code when shift was completed went to sign out and the shift had been removed from my schedule. Tried to contact shiftsmart about payment but still after 5 days nothing from shiftsmart.

I signed up for this company in their payments method to receive funds it says that they pay via debit card and bank this is not true from what I can see and the no response to my question tells me they only pay via stripe. People who work shifts get paid very little to be using stripe as a payment processor that charges and sometimes keeps hard earned money because they decided that the person does not have the proper Id when in fact they do. Law only require to forms of id ant no it does not have to a drivers license but that is another review on payment processors. I don't think I'll be moving foward with ShiftSmart if you would like to work for free go ahead. More and more companies like these are coming out and people are working for free because payment processors will find a million excuses not to pay. SORRY NO!!!

So, I've been with this SHIFTSMART, Inc management platform for a yr in October, these employees of theirs they have are pathetic!! I should say SHIFTSMART is PATHETIC!! What kind of company lets their employees just ignore messages written to them for help. USELESS... WHY EVEN HAVE A SUPPORT TEAM??? WHERE'S THE SUPPORT??? I haven't been paid since Friday, but we'll see who's court the ball bounces in!! LITERALLY... What's about to happen to this company, the employees and CEO'S,OWNER'S, (especially the head honchos), should of made sure their worker's were workers and actually look over their support activity logs for that shift, but now, time to pay up!!! We'll see what's about to be done for all of us SHIFTSMART PARTNER'S!! YOU ALL CAN THANK ME LATER... SOMEONE HAD TO CALL THEM OUT!!!

Bad communication from apps,from store managers,trouble with no one responding to issues quickly. No leadership !!! You shouldn't have keep asking manager same thing over and over as a worker .You have managers want do right thing even if they told to right thing for shiftsmart workers .It's ashamed I worked for company for months. I'm only one got get no response. I go to store where I worked just get my money. I WORKED ONE STORE IN JUNE OF THIS YEAT . NO ONE PAID ME .ITS LIKE WHY PUT MY NAME ON SHEET TO SIGN I. AND OUT .STILL SHIFTSMART THINK OH I JUST DECIDED TO NOT WORK .THERE ARE CSMETAS ALL OVER STORES YOU GO . HOW COME I HAVE REPORT ALL MY MISHAPS . EVETY EMAIL I SENT OVER AND OVER IT TAKES FOREVER TO GET PAID . KNOW ON JULY 21 2025 I WORKED AT THIS STORE . GOT CANCELED SHIFT .I WORKED MY SHIFT .THE ASSISTANT MANAGER SAID I WOULD GET PAID .THE APP CHOSE TO SRND ANOTHER WORKER FOR SAME SHIFT WITH SAME E ACT CHECK IN CODES AND OUT CODES .SHE GOT HER PAY RIGHT THEN .SHE EVEN HAVE GO THRU ALL RED TSPE I GONE THRU FOR MONTHS AT TIME .IT SO SAD TO THINK YOU GOT BEG A MANAGER TO LOOK AT YOUR INFORMATION TO GET TE T FROM.DISTRICT MANAGER .SHE TOLD ME ON AUGUST 18 2024 SHE WAS SORRY .I LOOKED AT TEXT MESSAGE WITH MY NAME ON IT .TOOK UNTIL.AUGUST GET MONEY I SHOULD GOT LONG AGO
THE MANAGER VERY UNPROFESSIONAL THE ASSISTANT MANAGER IS UNPROFESSIONAL. THEY THINK OH DONT MATTER .THEY HOLFING A JOB SND FOR WHAT .SHIFTSMART DONT GOT LIVE PETSON NO WHERE TO SEEK HELP MOMENT YOU GOT A PROBLEM. I LOST ALOT OF MO EY BY NOT GETTING MY PAY ON TIME .I HOT TRACK DONE ALL MANAGERS .ITS SAD WAY BE TREATED.IT HURT TNEY DONT GET IT .WHO ARE JOBS FOR !!! NO MATTER IF YOU ARE TRYING THEY JUST GOING DO WHATEVER SHIFTSMART LET MANAGER GET AWSY WITH ALOT .I WORKED MY SHIFT .IT CANCELED OUT .THEY KNEW I WORKED MY SHIFT .JUST ALOT OF MISUNDERSTANDING. I HOPE THEY GET TOGETHER
APP IS GOOD .IF YPU DONT GET TO YOUR SYORE AT TIME YOU SAY THEY RATHER TRY GIVE IT SESY .IT DONT MATTER .I WORKED THE SHIFT .ITS WRONG FOR ME HAVE KEEP UP WITH MONEY IM OWED BECAUSE OF LAZY UNPROFESSIONAL MANAGER WHO DONT CARE !!! THEY SHOWN ME THAT THEY DONT CARE HOW I TRY MY BEST !!! THEY RATHER GIVE TO PERSON NOT GPI G REALLY WORK BUT THEY ARE ONES DO THAT .TBEY WATCH ME LIKE IM TRYING DO SOMETHING WRONG !!! ITS NOT FAIR !!! EMAIL ALL YOU WSNT JUST NO RESPONSES !!! NO IONE CALL!!@