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SharkNinja UK Reviews 

52,472
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.5

All reviews

(52,472)

10,101 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star customer service

We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the free replacement part the next day. Absolutely excellent customer care. Thank you so much.

18 September 2026
Rated 5 out of 5 stars

Proper bit of kit!

Cannot fault the Shark carpet cleaner. OMG! It’s amazing. Ordered one day and arrived the next. Whats not to love. My hubby said “ proper bit of kit” we have cleaned the house together and it’s the best carpet cleaner I’ve ever used. 10/10

11 September 2026
Rated 2 out of 5 stars

Hoover never showed up

Hoover never showed up, they tried delivering it to the wrong house never even tried my house.
Delivery service useless

20 September 2026

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