SharkNinja UK Reviews 

52,483
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.5

All reviews

(52,483)

10,101 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement parts

Twice I’ve ordered replacement parts for different Shark Ninja items and both times shipping was instant and received next day. Items just as expected.

20 September 2026
Rated 5 out of 5 stars

Ordered my appliance and it was very…

Ordered my appliance and it was very clear when it would be delivered once order was place .I was kept updated and the delivery service I cannot fault was delivered when expect. The appliance was carefully wrapped and boxed .Found the process easy and stress free.

20 September 2026
Rated 5 out of 5 stars

Great products

My go to is Shark-ninja, I have had zero problems with any of the products and I have a lot of them. I always recommend them to friends, delivery is quick and always well packaged.

18 September 2026
Rated 5 out of 5 stars

Delivered less than 24 hours later

Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update delivery alerts and didnt
receive any , but all in all a positive experience. Good that the guarantee is registered automatically when you purchase directly too! Thank.

20 September 2026
Rated 5 out of 5 stars

Amazing customer service

Experienced a problem with my Sharkninja handheld vacuum, which I’d owned for twelve months. Contacted Customer Services who answered very quickly. They listened to and understood the nature of the issue. The agent offered to dispatch a replacement unit, which was delivered within 48 hours. Quite amazing customer service.

18 September 2026
Rated 5 out of 5 stars

Super vacuum.

Best price even looking at other major retailers. Ordered mid morning, item turned up following afternoon, automatic registration of guarantee. Super easy to use and really effective on our Karndean flooring.

19 September 2026
Rated 5 out of 5 stars

Brilliant pans

I was after replacements for my Ninja Zerostick frying pans. I'd been using mine on a gas cooker and the underneaths are badly marked. I now have a new induction hob and wanted new pans so that I don't scratch the hob. The 28cm pan was on sale and the price was fantastic. It was delivered the day after ordering, very well packaged, and as a direct order, it was automatically registered for a 10 year warranty.

19 September 2026
Rated 5 out of 5 stars

Warranty

My kettle developed a fault so contacted customer services and made a warranty claim on 17th September and received a new kettle on the 18th. Exceptional service.

20 September 2026
Rated 5 out of 5 stars

Easy to order

Easy to order. Used my Blue light card discount too. Delivered within 20 hours of order. Fabulous service & amazing products

20 September 2026
Rated 4 out of 5 stars

Poor slow cooker.

Speedy delivery and easy to deal with.
However I've only had the foodi speedy for a short while and I'm pleased with it but today I used the slow cooker function. Disaster.
After 6 hours on low, the meat and veg were still tough and the pot was hardly warm to touch. I had to transfer the meal to my conventional oven to make it edible. Very disappointed

20 September 2026
Rated 5 out of 5 stars

Excellent purchase

Excellent purchase - from ordering to delivery was less than 24 hours
Carpets have never been so clean since they were first laid!

20 September 2026

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