sensoryeducation.co.uk 

I placed an order for goods worth around £450 on 21 July. I am still waiting to receive them or any indication of when I might expect delivery and it is now 20 August. I have made multiple attempts to contact the company to resolve this issue with no success. The telephone line is staffed by an automaton called 'Jessica' who is of little or no help.

Placed order on 31st July today 20th Aug no item no response to multiple emails... Scam company avoid! Got a reply via trust pilot...20th Aug - Reply from sensoryeducation.co.uk

Updated 5 hours ago
Jay, we have reviewed the statements made in “Avoid avoid avoid!!!”. Allegations of fraud, theft, dishonesty or unlawful conduct are serious and potentially defamatory. The account has therefore been locked while the potentially defamatory statement remains online, and customer service cannot take further action until resolution with our legal team. The next step is to contact us at with your order number, ordering email and a reference to this review.

Shame you can reply to the multiple emails I've sent with the same speed..
Refund my money!

Just thought I’d write another review on this vile, disgusting, unethical, scamming, deceitful, lying, pathetic company!! Do not order from them!! They have no customer service at all, take your money and do not fulfil orders! My other review was removed for telling the truth about these scam artists, please do not send them any money unless you’re happy to throw it away and get nothing in return. The lengths I had to go to just to get a refund on the items they never sent! Not to even mention they left my SEN children with very little on Christmas morning due to their lack of delivery and no contact to say it wasn’t being delivered!! You have been warned!! Looking forward to the inevitable reply to this review, the insults they replied to my last one were an absolute joke, just like this whole company!!

Why is there not a zero star rating option. I've placed an order on 28th May 26. The goods have not arrived. I;ve three emails telling me that the team will be in touch in 2 to 3 days whenever I chase them. The automated AI customer services response does not actually generate any human contact as it promises. This is shocking customer service.
Following this posting i was given advice to contact their Help Centre so I did (again) and this si the message it generated:
"Order Ready
Waiting for carrier to update tracking information, please try again later.
All activities
May 28, 2026 11:32 am
Ordered"
So for 5 months they are waiting for their carrier to update their info about my delivery but seemingly not caring to actually proactively do anything about this. I want a refund but it seems they do not want to let you speak to a human being so I suspect this will be a waste of time even trying. What a shambles this firm is.

Do not use this company. Had to do a charge back due to items not arriving and them failing to refund me. I paid for the item I recieved and have had 2 months of harassment ever since. Despite me telling them i have paid using their invoice number. Everytime I try to respond to one of their emails they block any responses so you can't get anywhere and they are now threatening me with legal action over a 5.74 invoice that was paid.

Ordered some small value items on 18th July and when the package was received 2 of the items were missing. There was no paperwork in the package and despite numerous emails to them confirming this I have had no real reply, only many of the same automated reply’s saying the same thing. Their customer service is disgusting and it’s very clear they don’t care. Unfortunately I had to give 1 star to add this review, otherwise it would have been zero.

Order never delivered, multiple mails sent with no outcome other than someone from customer support team would be in contact, contact number does not work, order was placed in June for my 5 year old grandsons birthday, to date no sign of order or refund.

From my previous review I was contacted to provide the order number so that they could look into the case, nothing.

Totally useless and I urge all potential customers to think twice before placing an order, not sure if I am alone here or many others suffer the same experiance and taking of money with no goods delivered or refunded

Below is the subject of email received

Return approved for order 486718712910

I ordered 4 items for my daughters birthday, and only 3 items turned up! I’m having no response about the missing item. Have emailed numerous times with no replies. Of the 3 items that did turn up, boxes were ripped and one of the dumplings was already open. Terrible customer service! Would never order again!

REPLY TO YOUR REPLY!
Seeing as i can’t actually reply to your ‘reply’ on here i will do it now in this box. If you spent more time replying to people’s emails and actually following the correct steps, rather than only replying to bad reviews for other people’s eyes to see, you may not actually get as many bad reviews. I have followed all of the steps of what you say to do with 0 replies. The only reply ive had is on here, funny that! It seems that you are either a fraudulent company or have someone incompetent packing your orders. Either way, the amount of bad reviews your company has, i doubt you’ll be getting many more orders.

My granddaughter was absolutely overwhelmed when she received this from her grandpa .she doesn't stop talking about it

Would not give the 1 star if l had my way,
orderd an out door game well in advance of B/D party.
It never arrived and l have been writing and calling since, ca not get to talk to anyone and not e.mail response other than refund will show on invoice, BUT l never got parcel let along invoice.
DO NOT use this company you will be extremely dissapointed.

100% a scam website. Order placed in March, just keeps saying it's coming, only can speak to AI bots and it's obviously not a real person responding at any point. No reasonable website would refuse to even give you an option to cancel your order, let alone telling you you're too late to "refund" your product when even they acknowledge you haven't been sent it yet. Informed multiple times I wanted to cancel and refund the order, but they work on a system of continuous run-around until you give up. Do not trust, do not give any money. Haven't seen any reviews here state that they were refunded after their orders never showed up. Just avoid.

0 Stars if I could - a complete scam of a company making money off people who care about children's development. Ordered 26th June, parcel arrived 6th July, 8 out of 10 items missing with a very small hand written note to say they will be refunded but no electronic communication to back it up so it looks like on my emails that all the items have been delivered, which is totally untrue. They owe me £161.72. All communication efforts are no no avail, AI bot on the phone won't let me tak to a human even when asked and it said they will call back in 2 days which hasn't happened twice. Every reply via email I get to a dispute or claim online is automated and still over 1 month later waiting for my items/a refund. I only wish I checked trustpilot before I ordered as this company is a complete fake. Never order from them!

Easy to navigate the website.
Great prices
Made great gift package for daughter.

great choice of products and cheaper prices than other ones I was looking at for exactly the same items

Easy to find what I was looking for. Website simple to navigate.

Order placed 10 days ago & no update, I tried to contact multiple times but can only speak to an AI bot 🙄
I have asked for my order to be cancelled & refunded now but still waiting response.
What I find shocking is that I don’t hear any corespondents regarding my order, however, the company can reply to someone’s bad review within a few hours…
If I had spent £10 or less, honestly I’d just let it go but my order was £80+
Please be in touch with my refund or I will be taking this further.

I can't believe this company is still trading!! I ordered an item 4 months ago and still not received it, DO NOT BUY FROM THIS COMPANY!! They don't reply to emails or refund you, any good reviews must be made up! SCAMMERS

Order over £60 sent to not my address calling or writing to them you end up talking with AI
They told me to contact evri on what purpose ?! THEY POST IT TO GOD KNOWS WHAT ADDRESS. BE CAREFUL OR LOSE YOUR MONEY.
They're reply not their fault that they post it to different address and i was not even able to use full tracking THEY HAD PLENTY OF EVIDENCE! THEY ARE AWARE EVRI WILL NOT TALK WITH ME BECAUSE POST CODE DOESN'T MATCH !!!
THERES NO HELP ALL YOU TALK ITS AI! AT LEAST 10 EMAILS WITH PROOF WENT OUT! WELL I EMAILED THEM STRAIGHT AFTER POSTAGE THAT MY POSTCODE DOESN'T MATCH AND I CANNOT FULLY TRACK I DID ASK WHERE THEY POST IT!