sensoryeducation.co.uk 

Very disappointing first experience, I would give zero stars if this were an option.

I placed an order on 31 July and paid £3.99 for 2–4 business day delivery. The order was not dispatched, and despite contacting customer service several times, I received only automated responses and no meaningful update.
I eventually cancelled the order, but still received no response to my cancellation request. I had to contact my bank to dispute the payment, which was successfully resolved and refunded. It was only then I received an acknowledgement of my cancellation request.

I appreciate that delays can happen, but the complete lack of communication and customer service made this a very frustrating experience. Unfortunately, based on my experience, I would not order from this company again.

Ordered 10 items back in May, no update other than it has been sent. I have sent multiple emails and phone calls to an AI bot who ensures I would get a call back and the situation has been escalated and yet I am still expecting a response.

I work for a charity, so budget is tight and these were educational tools for children to use.

Order number: 446638712910

I have gone through all of the communication channels available, so I would like a real human being to respond to this review, rather than the automated responses I see below guiding to go to the contact page. This is totally unacceptable and worrying that the majority of these reviews are of people who had the same experience.

I didn't receive 5 out of 6 items and no refund has been received. Have raised a claim but still no response. Can't speak to a real person as only AI available on the phone and company did not return call. I will keep pursuing a refund but not hopeful.

Awful . Half the items didn’t arrive , AI running customer service , have to wait 7 day to know if there is a refund if items are out of stock , no human to talk to

Would give no stars if possible. Order number 497128712910 i order a number of goods, only two arrived one was not as advertised and missing items. I have been waiting weeks to resolve this getting bounced with automatic reply’s. Asking for a resolution and feedback. They have now blocked my email address without any resolution, other than telling me to return the items at my cost within 14 days of order which is well outwith now due to lack of response. Zero feedback on refund for missing items. I am now down money as they didn’t send all my items and had false advertising on the contents / style of a product. Do not use this company. Horrendous communication.

Items of my order missing. No update on my order having been amended.

Appalling customer service and substandard products. Avoid at all costs

I ordered some toys on 24th July, received a confirmation and then absolutely nothing since. I have emailed multiple times, not only has the item not been delivered, my emails have been completely ignored. Currently in the middle of seeing what my bank can do as this is clearly fraud.

I ordered several reasonably lost cost items for my nephews birthday. The two most inclusive items they sent the wrong things. I contact customer service as soon as I received the packaged and noticed. They acknowledged the error in their initial response and told me to raise a return request via the website. Over a week passed and still nothing. I reached out again last night and then sent me a printable label to return the wrong items for an exchange, however the birthday has been and gone now so I just want to return them and have a refund due to their own error. My emails today to explain I have no printer and cannot download the label have all bounced back. I tried to use the website contact form but that isn’t working either. I am incredibly frustrated and disappointed with this company and will be contacting my Bank for a chargeback if no resolution in the next few days. I have kept all correspondence with them so far.

I wish I had read the reviews here before buying from them. Never again.

One star because I cannot give zero stars. Goods purchased not arrived after 8 weeks. Telephone answering is by AI virtual receptionist. Message left for call back. AI states within 2-3 days. Doesn't happen. Suposedly higher level complaint made. I will contact my credit card provider.

After a further four months , I finally receive a reply to my negative reviews. This is after I successfully took this company to the small claims court, they then applied to have the decision overturned by stating that they didn't receive the documents in time, all this despite me having documented proof of them being accepted at their registered office address. I now have received a replay that I need to give full details to their customer service , before court action I tried all the correct steps to obtain a satisfactory outcome, its now been nearly 12 months since my order was placed and paid for. If they actually felt any shred of honesty surely they should be contacting me and discussing this situation.

Do not buy from this company they have owed me £100 since April when I purchased my autistic som a magnetic board for his birthday. The board never came the customer service is terrible they are a fraud company and have the cheek to threaten people who tell the truth. DO NOT I REPEAT DO NOT SPEND MONEY WITH THIS COMPANY ORDER 425918712910

I placed an order for goods worth around £450 on 21 July. I am still waiting to receive them or any indication of when I might expect delivery and it is now 20 August. I have made multiple attempts to contact the company to resolve this issue with no success. The telephone line is staffed by an automaton called 'Jessica' who is of little or no help.

Placed order on 31st July today 20th Aug no item no response to multiple emails... Scam company avoid! Got a reply via trust pilot...20th Aug - Reply from sensoryeducation.co.uk

Updated 5 hours ago
Jay, we have reviewed the statements made in “Avoid avoid avoid!!!”. Allegations of fraud, theft, dishonesty or unlawful conduct are serious and potentially defamatory. The account has therefore been locked while the potentially defamatory statement remains online, and customer service cannot take further action until resolution with our legal team. The next step is to contact us at with your order number, ordering email and a reference to this review.

Shame you can reply to the multiple emails I've sent with the same speed..
Refund my money!

Just thought I’d write another review on this vile, disgusting, unethical, scamming, deceitful, lying, pathetic company!! Do not order from them!! They have no customer service at all, take your money and do not fulfil orders! My other review was removed for telling the truth about these scam artists, please do not send them any money unless you’re happy to throw it away and get nothing in return. The lengths I had to go to just to get a refund on the items they never sent! Not to even mention they left my SEN children with very little on Christmas morning due to their lack of delivery and no contact to say it wasn’t being delivered!! You have been warned!! Looking forward to the inevitable reply to this review, the insults they replied to my last one were an absolute joke, just like this whole company!!

Why is there not a zero star rating option. I've placed an order on 28th May 26. The goods have not arrived. I;ve three emails telling me that the team will be in touch in 2 to 3 days whenever I chase them. The automated AI customer services response does not actually generate any human contact as it promises. This is shocking customer service.
Following this posting i was given advice to contact their Help Centre so I did (again) and this si the message it generated:
"Order Ready
Waiting for carrier to update tracking information, please try again later.
All activities
May 28, 2026 11:32 am
Ordered"
So for 5 months they are waiting for their carrier to update their info about my delivery but seemingly not caring to actually proactively do anything about this. I want a refund but it seems they do not want to let you speak to a human being so I suspect this will be a waste of time even trying. What a shambles this firm is.

Do not use this company. Had to do a charge back due to items not arriving and them failing to refund me. I paid for the item I recieved and have had 2 months of harassment ever since. Despite me telling them i have paid using their invoice number. Everytime I try to respond to one of their emails they block any responses so you can't get anywhere and they are now threatening me with legal action over a 5.74 invoice that was paid.

Ordered some small value items on 18th July and when the package was received 2 of the items were missing. There was no paperwork in the package and despite numerous emails to them confirming this I have had no real reply, only many of the same automated reply’s saying the same thing. Their customer service is disgusting and it’s very clear they don’t care. Unfortunately I had to give 1 star to add this review, otherwise it would have been zero.