seethelight Reviews 

Answering was slow but once I got through it was a great service

I had a great experience setting up my new broadband! The whole process was quick and easy, and everything worked smoothly from start to finish. Carry was absolutely lovely — she explained everything clearly and in detail before I even had a chance to ask any questions. She really went above and beyond to make sure I understood everything. Excellent service all around!

I moved into a new build just over a year ago and decided to go with See The Light as they were linked to Sky. I’d been a happy Sky customer for years but couldn’t get Sky in my new house, so I thought this would be the next best option. What a mistake!

From day one, the internet has been unreliable. I’ve had to reboot the router several times a day just to stay connected. The service constantly buffers, making streaming or working from home almost impossible. Despite making several phone calls to customer service, I never got any real help or solutions.

All of the connections in my home are built into a cupboard by the front door — as is the case in over 100 houses on my development. Every other neighbour with the same setup has no issues at all with their providers. Yet, somehow, See The Light insists that this setup is the problem and told me to run wires and the router across my hallway floor, which is completely impractical.

I missed the short cancellation window at the start of my contract because I was busy moving, unpacking, and working, and they refused to let me leave early or offer any kind of discount for the ongoing poor service. Not once have they offered compensation or even acknowledged the constant dropouts.

With just two weeks left on my contract, I honestly cannot wait to leave. I’m looking forward to finally having a stable connection and being able to work from home one day a week — something I haven’t been able to do because of their unreliable service.

Whatever you do, don’t go with See The Light unless you want months of frustration, constant disconnections, and unhelpful customer service.

So, so happy to be leaving. I will never be returning and have discouraged friends and family from using See the Light!!

My rating is poorly based on Customer Service response. We chose SeetheLight when we moved into our new property last year on an OFNL network. Initially the broadband was excellent however recently we have to reset our WiFi every evening. I have contacted the company twice now and still they have failed to reply to my message providing the details they requested. When can organisations provided basic service for which we pay them for!

Heather was extremely helpful. Thank you.

Greetings ,
If you're fortunate to be on the OFNL network contact Seethelight from Sky for broadband services

Seethelight from Sky have an amazing customer care and Support Service

Don't think twice - Give them a try - You'll not regret it !!

Sarah at Seethelight made the experience of setting up an account very easy.
She was kind, considerate and caring of our needs and made the whole process so easy.

Polite, quick and very helpful

Brilliant customer service for a new customer!!!

Brilliant service, Richard was very helpful, patient, informative and and a credit to the company. Would highly recommend them

My Internet went down Thursday night/ Friday morning. As one can imagine somethings I take for granted. I phoned the technical support at Seethelight, spoke to Jake who was approachable, friendly, empathetic, knowledgeable & professional. What a model employee as was the engineer who attended to my issue, didn't catch his name. The issue was resolved on the same day in the afternoon, prompt service. So good that the employees of this company are dedicated to customer service. Also Emir gets a mention. A breath of fresh air. Thank you
John Robson
Swindon

I have been a loyal customer with Seethelight for several years, even though faster and cheaper solutions are available elsewhere. While reviewing my account in connection with a potential upgrade, I discovered that I have been overcharged for several months.

When I raised this with Support, I was told that a letter had been sent and that nothing further could be done. I also offered to sign a new 24-month contract if the overcharged payments were credited, but this was declined.

The handling of this matter by Matt and Zack has been unacceptable, and I am extremely disappointed by the lack of willingness to resolve it.

I recently moved to a new development area , where the major broadband provider can’t supply . My neighbours advice me to contact seethelight, never know them or found on the internet when search for a provider .

I put an order on during weekend Luke contact me on Monday , all up and running on Wednesday . Excellent service and good communication , the price was same as BT on my previous property

Very nice helpful lady

I recently had a consultation with Helen regarding setting up my internet connection.
Since I have not been in the UK for very long and my English is not yet fluent, I was worried about understanding everything. However, Helen did not seem surprised or impatient. She kindly explained everything slowly and clearly until I understood.

She even gave me warm advice that it might be helpful to ask a British friend for support when installing the modem. I truly appreciated her thoughtfulness.

Through Helen, I felt that not only your company but also the UK itself is a very warm and wonderful place.

Thank you very much.

Good , Helen was really nice

The lady I personally asked for as had such a pleasant experience with. Super amazing experience. Set up was super easy.

I’d like to add that the lady I spoke with was called Heather. Absolutely amazing!

Upgraded my broadband today and Luke was incredibly helpful

ELMA 25-08-2025 @1400hrs this is how customer service should be done. I hated calling see the light years ago and finally today after issues forced me and the kids offline during bank holiday I had to ask them to sort it. ELMA is too good to be on the phone, she is the voice and face of good people skills. I was ready to erupted and trust me I am that guy with a solid security back ground dealing with violent, rude and smart mouth people. ELMA did not try up sell or dismiss my issues even when she had no evidence on her screen showing what we are struggling with service wise. She trusted my words and heard my truth, all while respecting my wallet since I am paying customer. Most customer service reps let you know they have power over you through subtle gestures and remarks without crossing the code of conduct but ELMA acted and spoke like I was her dad and technology has moved ahead without me. She never made me feel stupid or slow😂ELMA is great for this roll but if she is not moved up the ranks to show that this is the standard you claim in marketing, then I hope she gets a new role elsewhere. Shit workers say work smarter not harder too, ELMA worked harder just so I feel like I do not have to be mad at see the light if technology fails. ELMA did that Mr line manager reading this not you, scripts or training, she chose to love people so that she loves her job. I am sure she may not be fully appreciated knowing how things are run in this world.

Now one call may not be enough to go on but my life was made better despite not having Internet with three young children on bank holiday which are all home schooled and need online access daily. Yes Mr/Mrs supervisor she may only be 6 months in and new job vibes but the world is full of rude pple like I am sometimes and she speaks with hundreds daily but I felt like I was her only and first call so I was mindful off her feelings and position.

I used to call you see the shyte but I am changing it to see miss ELMA after over 4 year not wanting to raise a complaint despite my issues. I know the others on your team maybe equally good and I know what your reply will be, so understand I avoided calling in issues since 2021, oh yeah ELMA checked and said sorry I felt that way for so long. I thought she was a technician as she went into brief but clear details of how I have her support(well she said see the light care) but I felt she personalised my call beyond her not so big enough pay check. Skip her probation, invest in your quality staff so they can tolerate us better like ELMA💯.

I am happy to stay all thanks to ELMA. Please recognise good workers and normalise uplifting them beyond a taxed bonus and a box of shit calories to kill her good health. Thank you ELMA I trust you. 👊