Seeking Alpha Reviews 796

Multiple portfolio display problem was resolved quickly.

I would rate Seeking Alpha services 9/10 based on recent experience with a representative called Saroj Kumar. I wrongly subscribed to Premium instead of Alpha picks and Saroj was very helpful and handled my case with great professionalism. I was able to be switched over within a short time and I can attest to being a very happy Seeking Alpha customer at the moment

My request was handled with care and attention. It was completed in a timely manor.

Everything about Seeking Alpha is fantastic. It provides such great information on stocks to help reduce the research time.

The portfolios they run are easy to follow and successful. They outperform the S&P 500 by a wide margin.

Steven Cress is the best in the business. I could not be happier with he service Seeking Alpha supplies.

I’ve sent several emails to contributors@, analysts@, and submissions@ about my issue and found it very difficult to get a reply. I eventually got a response, but it offered very little input. When I tried to follow up for clarification, they simply stopped responding, despite multiple follow-ups.

It honestly feels like contributors are treated as disposable, with little regard for either contributors or readers. It felt like they were doing me a favour and that I was just one more. The staff simply don’t seem to care.

Last time, when I forgot to renew my subscription, I lost all my saved alerts, which was ridiculous and made me waste a lot of time. Today, they have rolled out a new alert interface which is bugging, and I am getting alert notifications even when the alert should not have been triggered. Tried to contact customer support and see there is no direct way to do so. If you want to be a premium subscription service give your customers a number to call or a chat to talk to (not a bot). The article coverage remains solid, and there are many positive things about the site (such as the comparison of SA, Quant, and Wall Street ratings).

Edit: had originally given 3 stars for the lack of direct cus tomer support, but upgrading to 4 because I got a prompt response from the email address and a followup.

I had an issue getting SA delivered to the correct address so I contacted SA via email. I received a response the next morning and was able to have a meaningful discussion online which ultimately solved my problem.

I had a billing issue during the weekend and Saroj got back to me on Monday. She not only treated me as a ticket number but understood the full context and found a resolution that worked for us.

Very disappointed. I was re-billed with no notice. I asked about unsubscribing and a refund within minutes of the charge and they refuse to refund. On top of that they have stopped sending any alerts after my countless requests for a refund. So they pretty much just stole my money and I get nothing.

Response: I absolutely have reached out. We have went back and forth on this and you refuse to do anything and seem determined to keep my money. Terrible business practice.

I received excellent support. The service was highly professional and the issue was handled with great integrity.

the rebilling process is a scam, once a year for escalating prices and very difficult process to unsubscribe

I appreciated the quick responses by Saroj to my emails and my concerns as well. SA was flexible in granting me a refund on my subscription, which I had meant to cancel but forgot during the holidays. I only cancelled due to being out of work and the need to cut expenses.

Good information, especially with market moving news. Good insights and analysis.

Saroj was thorough and understood my complex issue and went above and beyond for a resolution. Having great service people is an important method that companies win the trust of their customers and create customer loyalty. Saroj accomplished that and I will tell all my colleagues about Seeking alpha’s great service!

I recently submitted two articles to Seeking Alpha and had a very positive experience working with the editorial team. The feedback I received was constructive, detailed, and clearly focused on improving the quality, clarity, and analytical depth of my work rather than simply evaluating it for acceptance or rejection.

Seeking Alpha has outstanding investment writers/analysts. There is always something for every investor.

Sakshi went above and beyond to resolve me issue, great customer support!

An incredible resource for investors of all stripes without the political cr*p of sites like Market Watch.

I inadvertently renewed a full year subscription as the email reminder went to an old address. I therefore needed a refund. Saroj handled my request with great understanding and professionalism. Despite company policy on such refunds, Saroj escalated the issue and successfully secured a full refund for me. This is deeply appreciated.