I wanted to book a hotel but needed to make sure that accessible rooms were available since my wife uses a wheelchair. I used Secret Escapes contact system to get answers to my questions etc. This wa... See more
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Review summary
Created with AI, based on recent reviews
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We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smo... See more
Company replied
Booking online was simple. However SE took my credit card details when they had no intention of using them, as the local agency then asked for the again. I don’t like giving such information unnecessa... See more
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The booking system is easy to use and easy to navigate. Unfortunately on the particular booking I was looking at it only offered 1 room and not 2 despite saying 10 rooms were available. In fairness t... See more
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Company details
About Secret Escapes
Written by the company
About Secret Escapes
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
Secret Escapes
Written by the company
- Luxury travel for less
- Experience luxury holidays without the luxury price tag
Find luxurious stays
Discover hand-picked hotels and holidays at the best possible prices online
At Secret Escapes, we negotiate low prices on luxury hand-picked hotels and holidays in the UK and abroad.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- www.secretescapes.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A Stopover Stay
Easy to use. I was looking for a stopover stay on a long journey and there were a lot of options. As we were travelling with a group of friends we needed four rooms and this information was available on the site. The booking was made quickly and at a good price. Now looking forward to that stay.
19 July 2026
Unprompted review
Reply from Secret Escapes
Dear G Kellet,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
The price went up significantly from…
The price went up significantly from what we were first quoted.
We still booked it as by then we had booked in the dates for experience vouchers in London.
18 July 2026
Unprompted review
Reply from Secret Escapes
Dear Judith,
Thank you for taking the time to leave a review on Trustpilot - it's lovely to hear from our valued members.
I'd like to let you know that we have escalated your comments to a senior member of our Customer Services team who will investigate this issue and pass your comments to our relevant internal departments in order to look into this further so that we can prevent this experience from happening in the future.
Kind regards,
Steven
Secret Escapes team
Clear and straight forward booking…
Clear and straight forward booking process
14 July 2026
Unprompted review
Reply from Secret Escapes
Dear Ranita,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Very easy to book ,good price for the…
Very easy to book ,good price for the hotel . All good
17 July 2026
Unprompted review
Reply from Secret Escapes
Dear Anna,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Do not use I booked a premium deluxe room
I booked a premium deluxe room at £165 per night for our 1st wedding anniversary staying 2 nights. Then found after booking secret escapes had put we were in just a deluxe room, which should have been a cheaper price, on chatting with customer service they said unless I had taken screen shots at the time of booking to show what I booked they wouldnt do anything even though the price difference clearly shows I booked and paid for the more expensive room, it was them that had made the mistake but they wouldnt do anything to rectify it. Shocking company and shocking customer service. I will never use them again.
27 March 2026
Unprompted review
Reply from Secret Escapes
Dear Steve,
thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially as your stay was planned to celebrate such a special occasion. We understand how disappointing this situation must have been.
We sincerely apologise for the confusion regarding your room type and for the frustration caused by your experience with our customer service. This is not the level of service we strive to provide.
Our team will review your case and get in touch with you directly to investigate what happened and discuss this with you further.
Thank you for bringing this to our attention. We hope we have the opportunity to restore your confidence in us.
Best regards,
Alice
Secret Escapes
Fabulous,so easy to book and always a…
Fabulous,so easy to book and always a good price.recommend highly.
17 July 2026
Unprompted review
Reply from Secret Escapes
Dear Linda,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
Easy to find and choose required break.
Easy to find and choose required break.
Simple to book and good prices
16 July 2026
Unprompted review
Reply from Secret Escapes
Dear Richard,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
5 star so far
5 star so far! First time I’ve used Secret Escapes and it was simple and convenient to use. Next test will be if the accommodation lives up to the hype!
16 July 2026
Unprompted review
Reply from Secret Escapes
Dear Colin,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
It was a straightforward and easy…
It was a straightforward and easy experience, and I was pleased to find that I had credit on my account without having to do anything extra. Thank you for providing such excellent service.
15 July 2026
Unprompted review
Reply from Secret Escapes
Dear Wendy,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
Online problems sorted by helpful staff.…
We had problems with the online booking. We were trying to book two consecutive nights and the system would not allow. This turned out to be an issue of availability of different room types which had different rates.
I contacted the virtual assistant which was surprisingly good and easy to explain and understand the problem. I was then put through to a very helpful agent at Secret Escapes who was able to process and book our stay albeit as two separate reservations.
So despite the initial online difficulties I was very happy with the way SC assisted and completed the booking.
15 July 2026
Unprompted review
Reply from Secret Escapes
Dear Stefan,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
I wanted to book a hotel with an accessible room
I wanted to book a hotel but needed to make sure that accessible rooms were available since my wife uses a wheelchair. I used Secret Escapes contact system to get answers to my questions etc. This was very successful with helping to make a booking over the phone with Ahmed from Secret Escapes.
All hotels would help disabled people if they made it clear on websites that accessible rooms are available.
15 July 2026
Unprompted review
Reply from Secret Escapes
Dear Michael,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
Charlie
Secret Escapes Team
Very easy to book and pay online.
Very easy to book and pay online.
All information about Holiday is there.
Have used 2 times before and were very good so using again
12 July 2026
Unprompted review
Reply from Secret Escapes
Dear MR JACKMAN,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Anita
Secret Escapes team
Seemless booking experience
Once we decided on our holiday, the whole process of booking was seamless. Very clear and easy. My only negative was that it could have been clearer on how to sort out transfers and adding luggage to our booking, but I did manage to sort that out.
13 July 2026
Unprompted review
Reply from Secret Escapes
Dear ,Jane Holdstock,
Thank you for your wonderful feedback! We're so pleased to hear that your booking process was seamless and easy. We appreciate you bringing up the points about transfers and adding luggage; we're always looking for ways to improve clarity and will certainly take your comments on board. We hope you have a fantastic holiday.
Warm Regards
Anita
Secret Escapes Team
Not so easy to apply a good will…
Not so easy to apply a good will discount but customer service was very helpful.
13 July 2026
Unprompted review
Reply from Secret Escapes
Dear Sue,
We appreciate your feedback and are glad our team could assist you. We are always working to improve our processes.
Should you require any further help please do not hesitate to contact us and we would be happy to help.
Regards
Anita
Secret Escapes
Easy booking process
Easy booking process, instant confirmation. Also travelled with them before on multi centre and everything runs smoothly as stated no worries whatsoever. Totally trust worthy
13 July 2026
Unprompted review
Reply from Secret Escapes
Dear Penny Clayton,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Anita
Secret Escapes team
Great site
I have used secret escapes a number of times the site is easy to navigate lots of choices and simple booking process. so far have been very happy with my choice of stays
11 July 2026
Unprompted review
Reply from Secret Escapes
Dear Neil Cooper,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on.
Best wishes,
Anita
Secret Escapes team
Easy to navigate the offers on SE and…
Easy to navigate the offers on SE and also booking looking forward to experiencing the Hotel
Very simple process
12 July 2026
Unprompted review
Reply from Secret Escapes
Dear MICHAEL REILLY,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Anita
Secret Escapes team
Happy with Secret Escapes
We have booked hotels on a few occasions with Secret Escapes and always got a really good deal.
We have just booked a hotel in London. So much choice and very easy to book and pay
11 July 2026
Unprompted review
Reply from Secret Escapes
Dear Stuart Hughes,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Anita
Secret Escapes team
The site was easy to use
The site was easy to use, just a few clicks and I was booked and I got a good price.
11 July 2026
Unprompted review
Reply from Secret Escapes
Dear Vic sep,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Anita
Secret Escapes team
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