I wanted to book a hotel but needed to make sure that accessible rooms were available since my wife uses a wheelchair. I used Secret Escapes contact system to get answers to my questions etc. This wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used SE on a number of occasions and have always been happy with their services. This trip was island hopping in Greece so involved flights, transfers, ferries and hotels. Everything went smo... See more
Company replied
Booking online was simple. However SE took my credit card details when they had no intention of using them, as the local agency then asked for the again. I don’t like giving such information unnecessa... See more
Company replied
The booking system is easy to use and easy to navigate. Unfortunately on the particular booking I was looking at it only offered 1 room and not 2 despite saying 10 rooms were available. In fairness t... See more
Company replied
Company details
About Secret Escapes
Written by the company
About Secret Escapes
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
At Secret Escapes, we offer our members free access to thousands of low prices on luxury handpicked hotels and holidays in the UK and around the world.
We negotiate the best rates with our hotel partners and deliver them straight to your inbox. You'll find a wide range of refundable hotel deals and flexible holidays, thousands of irresistible offers and tons of destinations around the globe. We handpick and curate the best offers, securing even more dates than ever before, including during holidays and weekends. We know it's all about getting the best deal on your next escape, so we work closely with our partners to build incredible trips, whether it's a short city break, a blissful beach holiday or a far-flung adventure.
One of our company values is 'We take care of every trip' and we truly mean it. We're grateful that you trust us with your precious down-time and our Customer Service team is always on-hand to help you out with anything you need to make your trip truly amazing! Please do get in touch if there's anything we can help with.
Secret Escapes
Written by the company
- Luxury travel for less
- Experience luxury holidays without the luxury price tag
Find luxurious stays
Discover hand-picked hotels and holidays at the best possible prices online
At Secret Escapes, we negotiate low prices on luxury hand-picked hotels and holidays in the UK and abroad.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- www.secretescapes.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have booked some 30 short UK breaks
We have booked some 30 short UK breaks, over the last 8 years, through Secret Escapes. All have been very good or excellent. They have been good value.
Daily emails are very easy to navigate and book. My account works well. We have 3 short breaks booked over the next 3 months and are looking forward to them.
We have yet to book an overseas holiday through S.E.
2 July 2026
Unprompted review
Reply from Secret Escapes
Dear member,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes and we hope it isn't too long until the next one
Best wishes,
Anita
Secret Escapes Team
Booked a break then told it had been…
Booked a break then told it had been cancelled. Same break is STILL on the web site but at a higher price. I don't feel this is fair
14 July 2026
Unprompted review
Reply from Secret Escapes
Dear Gillian Webb,
Thank you for reaching out via Trustpilot.
I'm so sorry to hear about your recent experience - this certainly isn't what we want for our valued members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Kind regards
Anita
Secret Escapes team
Just had an amazing deal for a spa…
Just had an amazing deal for a spa getaway. We had a fab time with lots of extras from secret escapes in the deal.
Will definitely go to them first for our next break.
18 July 2026
Unprompted review
Reply from Secret Escapes
Dear Craig,
Thank you so much for the wonderful review! We're thrilled to hear you had such a fab time on your spa getaway and enjoyed all the little extras included in your deal.
There's nothing better than a bit of well-deserved relaxation! Thank you for choosing Secret Escapes.
Kind regards,
William
Secret Escapes Team
Easy booking process
The booking process was extremely easy and quick with Secret Escapes especially when compared with some other booking sites. We have used Secret Escapes for several years for both UK and European breaks.
23 July 2026
Unprompted review
Reply from Secret Escapes
Dear Judith,
Thank you for taking the time to leave a review on Trustpilot - it's great to hear from our valued members.
We hope you will enjoy your escape when the time comes!
Best wishes,
William
Secret Escapes Team
I booked a hotel + dinner stay at a…
I booked a hotel + dinner stay at a very sensible price in what s look like a beautiful hotel in Oxford
24 July 2026
Unprompted review
Reply from Secret Escapes
Dear Alan,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Hotel Consistency
I have been using secret escapes for many years and I have not once been disappointed with the quality and consistency of the hotels we have booked. Paying for the hotel upfront is not a problem for us, because on the infrequent occasions we had to cancel, credits have been available. The booking system is very user friendly.
Davie J
24 July 2026
Unprompted review
Reply from Secret Escapes
Dear Davi,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Couples holidayBooking process was very easy the…
Booking process was very easy the price is very competitive and we couldn't beat it anywhere else, would definitely recommend it to anyone looking for a hotel ,we've used secret escapes on 3 occasions and will do again.
23 July 2026
Unprompted review
Reply from Secret Escapes
Dear Irene,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Repeat booking
This is the second time we have used this site. The first booking was a hotel which made us welcome and had a very enjoyable experience.
Easy to book and a few welcome extras thrown in is a bonus.
21 July 2026
Unprompted review
Reply from Secret Escapes
Dear Thomas,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Beware !!!!!
We made an error on the website and were made to pay full balance it was only booked for 5 minutes and they took £990 from us and said it was our mistake we couldnt have a refund. We asked to speak to a manager or supervisor and the agent from South Africa said the manager is on holiday for 10 days. Im the only person you can speak to and you've lost your money simple as that. Absolutely disgusting customer service. !!!!!!
19 July 2026
Unprompted review
Reply from Secret Escapes
Dear Adam,
Thank you for reaching out via Trustpilot.
I'm so sorry to hear about your recent experience - this certainly isn't what we want for our valued members.
I'd like to let you know I've escalated your case to a senior member of our Customer Services team, who will be in touch shortly.
Kind regards
Steven
Secret Escapes team
Great deals on hotel stays for couples
Great deals on hotel stays for couples, lots of choice to choose from, shame there are no family deals
22 July 2026
Unprompted review
Reply from Secret Escapes
Dear Pete,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Hi and goodbye I'm off again
Secret escapes.my only go to place on the planet when I need to escape.
And that's often.
Keep up the good work guys.
22 July 2026
Unprompted review
Reply from Secret Escapes
Dear Diane,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Good to be made aware of opportunities…
Good to be made aware of opportunities you might have missed -good service and easy to book
21 July 2026
Unprompted review
Reply from Secret Escapes
Dear Paul,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Excellent holiday at Club Maspalomas
Excellent holiday at Club Maspalomas in Gran Canaria. The booking process was straightforward and the accommodation was superb.
The flights and transfers worked as planned. Although no transfer voucher was received, which caused a little concern, it was resolved by Secret Escapes.
10 July 2026
Unprompted review
Reply from Secret Escapes
Hello,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
Leonardo's Liverpool Docks
Leonardo's Liverpool Docks
Room 201 was not 4 star standard
A broken sink in bathroom
Taps on bath did not work
Mirror in room damaged
Sofa small and springs had gone on one side
Paying over £200 for one night I expected a better standard than this
18 July 2026
Unprompted review
Reply from Secret Escapes
Dear Cynthia,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had trouble reaching Secret Escapes - this certainly isn't the experience we want for our members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Kind regards
Steven
Secret Escapes team
Booking online was simple
Booking online was simple. However SE took my credit card details when they had no intention of using them, as the local agency then asked for the again. I don’t like giving such information unnecessarily.
18 July 2026
Unprompted review
Reply from Secret Escapes
Dear Peter,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
All jolly easy!
Good hotel, good price, easy booking experience, with immediate follow up from the hotel
19 July 2026
Unprompted review
Reply from Secret Escapes
Dear Sue,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
AI & human help very poor.
We tried booking on line but came to a halt when our luggage allowance was 10kg and wanted to add more. On phoning we went in circles with the AI asst then eventually we spoke to a human who could neither understand me or me him. He asked me my name and email on numerous occasions and even after spelling slowly and phonetically got it wrong. At the end he still could not answer. My partner tried the concierge and had a similar experience but at least we understood that more luggage could be added after booking but at that point we did not know what this would cost. The email confirmation did not have our booking dates and after several attempts we gave up. At that point I was ready to walk away but In the end we booked ourselves on line and then added additional luggage afterwards. It seems ridiculous to expect a six night stay with only allowance for a laptop bag or handbag. At my age I could fill that with medication! It was a time consuming and irritating experience, not what we experienced when we booked ourselves last trip with SE.
19 July 2026
Unprompted review
Reply from Secret Escapes
Dear Kerry,
Thank you for reaching out via Trustpilot.
I'm sorry to hear you've had trouble reaching Secret Escapes - this certainly isn't the experience we want for our members.
If you could kindly reply to the private message we are sending you via Trustpilot with your booking details or email address, a member of our team will be in touch as quickly as possible.
Kind regards
Steven
Secret Escapes team
A Stopover Stay
Easy to use. I was looking for a stopover stay on a long journey and there were a lot of options. As we were travelling with a group of friends we needed four rooms and this information was available on the site. The booking was made quickly and at a good price. Now looking forward to that stay.
19 July 2026
Unprompted review
Reply from Secret Escapes
Dear G Kellet,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
The price went up significantly from…
The price went up significantly from what we were first quoted.
We still booked it as by then we had booked in the dates for experience vouchers in London.
18 July 2026
Unprompted review
Reply from Secret Escapes
Dear Judith,
Thank you for taking the time to leave a review on Trustpilot - it's lovely to hear from our valued members.
I'd like to let you know that we have escalated your comments to a senior member of our Customer Services team who will investigate this issue and pass your comments to our relevant internal departments in order to look into this further so that we can prevent this experience from happening in the future.
Kind regards,
Steven
Secret Escapes team
Clear and straight forward booking…
Clear and straight forward booking process
14 July 2026
Unprompted review
Reply from Secret Escapes
Dear Ranita,
Thank you for taking the time to leave a review on Trustpilot, and for your kind words.
It's lovely to hear that you're satisfied with our service - we'll be sure to pass this feedback on!
Best wishes,
Steven
Secret Escapes team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.