Sebright Property Management Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the noticeable improvements in daily property upkeep. Customers frequently praise the dedicated staff members for their exceptional responsiveness, friendly attitude, and highly professional approach to managing various residential properties. People deeply appreciate the prompt communication, proactive coordination, and efficient handling of regular maintenance requests submitted by residents and landlords. Some reviewers were not happy with communication gaps, mentioning occasional severe delays and frustrations regarding critical property issues like insurance or repairs. A few consumers also experienced ongoing difficulties in receiving timely answers or clear written updates from management about their concerns.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, noting that property managers genuinely care and ensure... See more

Response time

Reviewers highlight positive aspects of response time, describing the team as professional, proactive, and... See more

Customer service

Users describe positive interactions with customer service, noting that team members are professional,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, highlighting stark contrasts in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an issue with our flats that was left till the last minute as we were unsure how to proceed. I contacted Alexandra at Sebright. She understood the issue and swung into action, keeping us info... See more

Rated 5 out of 5 stars

We switched to Sebright Property Management about a year ago. We are extremely happy with way Sebright are looking after our apartment blocks. Unlike the previous management company, Benn from Sebrigh... See more

Rated 5 out of 5 stars

Had a problem with an upstairs leak from another apartment in my block which has caused damage to my apartment . Dealing with Abbie from Sebright at the moment who is fantastic! On it like a Rottweile... See more

Rated 5 out of 5 stars

Sebright has been a 'silent partner' throughout my ownership of the property they manage. However, in the last few months I have had cause to engage more with Sebright, specifically about the treatmen... See more

Company replied


Company details

  1. Property Management Company
  2. Property Administrator

Written by the company

Sebright specialises in all types of Residential Block Property Management and is dedicated to providing the highest level of service to its’ clients by placing communication, financial transparency and efficiency forefront and central.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(162)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Just completed the decoration of the communal corridors in our block of flats in Harrow. Looks great. It was well organised and Stephen the recommended contractor was a true professional.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic organisation

A fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

I want to commend Sebright employee Mrs…

I want to commend Sebright employee Mrs Mani Gujral for the excellent customer service she provided us when we had an issue with the property her company manages. She followed up on the issue even when it was not her area of responsibility and got us a timely and satisfactory resolution on the issue. Thx a lot.

7 March 2023
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

I am very pleased to read this review. Thank you. Mani is a star.

Rated 5 out of 5 stars

Hassle Free & Proactive property management that came up with the desired result

Sebright Property Management,if your looking for someone to find property with all your specific requirements, look no further.You made the process much easier than regular and gave impeccable support in each step.
Can't rate this agency and the team enough! Big shoutout to Maninder Gujral, in their team, for providing honest advice, friendly, approachable and highly professional. Any problems with the property was taken care of immediately and has always endeavour to sort them out quickly. Very Satisfied with the hassle free service. They are not only focused on the short term results but building a long term business relationship, which will be more fruitful for both parties. Excellent communications all the way.

10 March 2023
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Thank you Reena, this is greatly apprecaied.

Rated 1 out of 5 stars

Unprofessional Firm - AVOID

I would give Sebright Property Management company zero stars if that was an option. They manage our block of flats in London SE13 and the company are utterly useless. They are lazy, late, and unprofessional. Please beware the five star reviews on here. They look fake to me. No details in them. The company are utter muppets but without any comedy or musical numbers. Avoid them if you possibly can.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sebright have managed our block for many years now. I have always found them very helpful and quick to respond when maintenance issues are raised.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Honest and approachable

I have worked with Sebright and Mr Thomson for over 11 years during that time his professionalism and knowledge has been a key part of our association. I have always found Benn and the staff efficient and polite when dealing with them and very willing to help.

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Was asked if would be willing to write a review by Rose and happily agreed. The accounts department are knowledgeable and efficient. Our monthly updates are easy to understand and any questions answered quickly. Thank you.

20 January 2023
Unprompted review
Rated 5 out of 5 stars

A Professional Company delivering great service

I am shocked at any negative reviews. My experience of Benn and the team is only of a first class and excellent service. I have known this Company from the outset and I cannot speak more highly of the professionalism and courtesy I have experienced.

17 January 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

TERRIBLE. The team are truly incompetent and rude.

AVOID this company at all costs, else you will charged for breathing

14 December 2022
Sebright Property Management logo

Reply from Sebright Property Management

Minesh, it would be great if you could call our office and let us know what your problem was. We can then try to resolve it.

Rated 1 out of 5 stars

Unprofessional property management

Highly unprofessional service. They are good at property mis-management. Always ready to pass the buck. They'll blame others for their inaction and incompetence. Very poor communication skills. Defensive in their approach. No proper record keeping as well and conducting regular management of the site and equipments.

17 August 2021
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Would you please contact us in order to let us know which property you live at and what problems you have had? We can not identify you on our system.

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