Seapets Limited Reviews 

I odered some gravel for a small fish tank they told me that they where waiting some more to come in July i think i didn't get a refund. In Aug i sent for some fish food it never came

Ordered a fish tank light from them online but the next day got an email saying they no longer did this product so did I want a different product or a refund, I chose a refund I then got an email saying the refund was being processed and please wait up to 14 business days for it. After this time passed i heard nothing so I sent 2 emails but recieved no reply so I started a fresh email to them asking for my money I got a reply saying they were very sorry and it would now be passed to their accounts dept for investigation. I sent further emails but never heard anything else from them. They were very quick to take my money for a product which I found out later was discontinued but their website said it was available but seemingly never intended to refund it. Thankfully I raised a claim through PayPal and have now received my money back. Awful company!

Ordered Koi sticks, no delivery and no answer to phone or email.
No excuses they are nothing but thieving con men
PayPal now dealing with the case

Ordered a heater. Paid premium delivery service. 2 days later no dispatch email still. Was hoping to have it next working day. Emailed them and they said the heater was out of stock and would be another 5-10 days minimum till they could get it out to me. Asked them to cancel my order, which they done. But not before taking the money from my bank! Numerous emails to a member of staff called Victoria. Nothing back! Great! AVOID!!

Had many positive experiences with this company. However my last impression is having to fill in a report for none deliver of services or goods form. Clearly this company had gone under. The website is down or id recommend no one use it.

To people that haven't received good is suggest contacting your bank, or report it to paypal if you used it to make a payment. Or if a credit card was used contact your provider with a view to invoke Section 75 to get a refund.

I'm lucky to get my money back, A real shame but such is life. Good luck to all recovering your money.

The directors of this company should be banned from ever owning or operating a business again. I placed an order over a month ago, and despite being told that they were waiting for the remainder of the order to arrive before shipping, nothing has showed. I now know why. If anyone wants to know the names of the directors go to the Colchester gazette and type in 'pet shop closure'. They are also on Linked-in by the way, so join me in sending them your comments so that the rest of the professional world can see what con-men (and women) they are.

I too placed an order for 27 tins of dog food and a lady from the company said sorry for the delay by email then a week later I received only 7 tins...tried to contact but no reply...have started PayPal dispute, hope I get my money back 😕

Put an order in on the 29th August 2016 been charged but no goods. Their website and facebook page no longer up and no reply to any phone numbers. I am going to see if i can find out the directors of this company as they are responsible. If you google Colchester Gazette titled well known pet store closes - it will give you all the details.

Took money for my order on 28th August and now the website, Facebook, email and telephones have all gone down. I have no goods for my money and have tried all ways to contact them with no joy. It appears that the same has happened to other customers who purchased goods a fortnight or more before me. If they were in trouble why were they still taking people's hard earned money, unless it was just to pocket every penny they could!!! Companies House is showing Seapets Online as a dormant company so I imagine we have all lost our money. Once bitten twice shy, if they ever start trading again I will never ever put my trust in them.

7 items ordered, 4 items delivered one item faulty - returned faulty item and asked about missing items. Replacement to faulty item received... it too is faulty ... returned it... no replacement received and missing items still outstanding. No replies to emails or correspondance on the website. website now not working.
Barclaycard contacted and transaction disputed.
Sad really :(

I see the website and FB page is now out of service. So I think it's safe to assume those who are waiting for refunds, won't get it...contact your credit/debit card companies or PayPal...its the only way to get your money back.

Fully aware of whats happened......karma's coming back around.

Has Seapets gone out of business? Can't get an answer to an email, no answer to phone calls. Automated message states that the call cannot be answered at the present. The web site is also unavailable. If you have tried to order from Seapets as I have, then I think you, like me have lost your money. What a bunch of thieves!!

Tried to order some dog coats online, error message came up saying order had failed so tried again with the same outcome so gave up. Looked at my bank and two amounts of £43.30 have been taken from my account. Managed to get through and she said the sale had been aborted and would process a refund. Obviously this hasn't materialised and as others have said they aren't answering calls or emails and the website has vanished. Hopefully my bank can help me. Absolutely appalled.

I placed an order 3 weeks ago of 2 items, and I have only received one of the item so far because the other is out of stock, they have said to me the item would be in stock last Tuesday and I would receive on Wednesday but I still have not received any and I am now not receiving emails back from them, and I cannot get into the website and can't call them either because the number doesn't work! I wish I looked at the reviews for the website before I had ordered. I'm not even sure if I'll be able to get my item or my money back now!

The website is now unavailable - I too placed a large order, heard and received nothing but I seem to be lucky as the money hasn't left my PayPal account. Others not so lucky. I hope those people can be refunded.

Same problem as everyone above. We have been waiting for 2 weeks for a delivery which came to £200. No response to emails or phone. Hoping I can get my bank to sort this out! SEAPETS???? I'd like to SEE MY DELIVERY!!!!

This company took my daugher's money and haven't bothered to deliver. Seems to me a bunch of cowboys are running this robbing company. Here's a thought, lets all report them to trading standards and possibly the police for theft. Even if she doesn't get her money back now I am very happy to fight all the way to make sure they stop stealing from inocent people. Trading Standards website is ccitizensadvice .org. uk/consumer/get-more-help/report-to-trading-standards/ You need to telephone trading standards on 03454 04 05 06. I will keep posting until everyone gets this message, no matter how often it's deleted. Fuming doesn't begin to describe how I feel about SEAPETS.

No end of problems! Take money for orders and then sit on the order for weeks until you contact them numerous times. Do not answer the telephone. Nor do they return answerphone messages, email, Facebook post, Messanger or Web contact form despite having seen messages etc. Make promises they do not keep including lying about an order. This is not a one off experience and has happened time and time again!

I am absolutely disgusted with this company. I placed an order on 1st August for 3 crate liners which I needed for my holiday on 1st September. The money was taken on 1st August from my account. After chasing up the order via e.mails and telephone calls (which very rarely were answered or did they bother to call me back). They constantly promised me my items would be arriving at their warehouse the following day and would be dispatched to me the next day. This has been going on for nearly a month and I have just been able to speak with them, my items still have not arrived in their warehouse. No one bothered to keep me informed, I have had to constantly chase this up. I have asked for a Refund and I will not shop with this company again, and neither do I recommend them to anyone. Appalling service.

Purchased fish tank and accessories company took money from my account.
After a few days emailed company to inquire where are the items.... I was advised they were out of stock but will be in stock soon and was advised would receive items by a certain date which wasn't the case.
So asked for refund and opened a dispute with PayPal got my money back.
But not happy that they lied I would receive items and need to stop selling items they know are out of stock and should advertise it on there website instead of just taking people's money.