After reading online reviews of Seapets, I was very concerned about getting my order in a timely manner, or even at all. I should not of worried, although not a rapid delivery, my Aquarium, Stand... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seapets have been great, My aquarium started leaking on a Saturday night so I had to get a new aquarium as quickly as possible so I ordered one on their website. First thing on Monday when... See more
Ordered an aquarium online and it was delivered the next day with no fuss. Very happy with purchase. Item as described and the cheapest by far than any other retailer.
Pleased to be able to get a 500ml bottle if weeaway - wide variety of items. Order was stress free - very smooth transaction and nice sensible packing, will use Seapets again.
Company details
Information provided by various external sources
Seapets Pet Supplies are a leading online pet store selling pet, pond and aquarium supplies. Pet products include beds, cages, treats, cat and dog food and many other pet accessories.
Contact info
9, Westside, London Road, Stanway, Colchester, Essex, , CO3 8PH, Colchester
- 0871 250 4777
- sales@seapets.co.uk
- www.seapets.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
have used seapets before bought my tank…
have used seapets before bought my tank off them , good company to deal with
no problems decent prices too ...Strong and sturdy. Soft and comfortable. Great.
This store is a gem for pet owners
This store is a gem for pet owners; a wide range of products,
and the fast delivery is a game-changer.
Ordered an aquarium online and it was…
Ordered an aquarium online and it was delivered the next day with no fuss.
Very happy with purchase. Item as described and the cheapest by far than any other retailer.
Pleased to be able to get a 500ml…
Pleased to be able to get a 500ml bottle if weeaway - wide variety of items. Order was stress free - very smooth transaction and nice sensible packing, will use Seapets again.
We got everything we order and no…
We got everything we order and no problems so far and looks amazing! Thanks seapets!
Highly recommended👏👏👏
This store is a gem for pet owners
This store is a gem for pet owners; a wide range of products, and the fast delivery is a game-changer.
Great pet treats and quick delivery
Great pet treats and quick delivery! The treats arrived in just a couple of days and were exactly what I was looking for.
The pet supplies I ordered from this…
The pet supplies I ordered from this store were neatly packed and arrived in perfect condition - everything I needed was included and I appreciated the attention to detail in the packaging.
GOOD RIDDANCE TO A BAD COMPANY
Tried to get out of refunding for faulty goods, they failed!!!! always pay by credit card, not a debit card, you have more protection!!!! from people like this!!
Finally this corrupt company has been shut down after years of stealing people's money.
Can't believe it took this long, doesn't take much searching to see the hundreds of 1 star reviews about people who have paid for items and then spent weeks if not months trying to get their money back, I went through the same thing. There was even a Facebook page of customers all reporting to watch dog. Utter thieves.
Such a shame. Lovely company
I have used seapets for many years and their service has always been fantastic. Went there this morning to find they had closed down. Such nice people and we're very knowledgeable. This isn't their fault and are victims of the times we live in with people buying online rather than going to the shops. Well done everyone for another company forcing to close. In the future we will have nothing but warehouses for companies like Amazon etc and actual shops will all be houses. You have all been warned!
Stopped trading
It seems Seapets have stopped trading. No website nor Facebook. No delivery, no answer to phone. Luckily I bought through PayPal and got my money back. Avoid.
no delivery
bought filters for pond never arrived e-mailed them twice no response phoned once auto recording no response got refund with paypal
Goods not Delivered
I ordered a fish tank on the 19th of August 2016. After 3 weeks I emailed for an update. I was told they were awaiting a missing part, but they did not specify what this was.
I emailed 4 more times for updates, the emails were not answered.
It now transpires they have gone into administration. I am appalled at their ability to continue taking orders eventhough they knew they would not deliver.
No Refund Processed
Ordered from them back on 15th August, money was taken from my account. Item never arrived and had no correspondence from them so contacted them via email. Had a response from Tamsin saying item wasn't in stock and offered a refund which I accepted. A month later and still no refund. Tried emailing them again and delivery failed, then noticed their website is down and premises permanently closed. Wish I had read the reviews before placing an order with this awful company.
Thieves
Bought 2 items on the 24/8 for £60, took money straight away, no delivery, emailed them stating I wanted to cancel my order. I received a response on 30/8 stating my order had been cancelled and I would be refunded in 14 business days!! Just checked and now the company has shut down, they are an absolute disgrace!! Bought with debit card too!!
CLOSED DOWN
This business has now stopped trading, It closed at beginning of September
Wish I'd looked at the reviews, not the overall stars!
They took my money on 15th August.
Needless to say, no goods have ever been delivered, phone messages go unanswered, emails never get a reply!
They owe me £££
I have placed orders with dealers in the past with no problem. However I placed an order on 31/08/16 and still awaiting delivery. Based on recent reviews here it looks like they are no longer trading. They should not have still been taking orders in August that they could not fulfill. Dispute opened through PayPal to retrieve money. Will look out for them trading under any other name in the future and avoid.
Don't trust them.
I ordered dog food back in mid August , less than half was delivered, with the rest to follow. It still hasn't turned up and there is no answer to phone calls or replies to emails. I'm out of pocket by £80.60.
Looks like I won't be getting that back as Google says it is permanently closed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








