Unfortunately, our experience with the delivery of our new leather furniture suite — consisting of a three-seater and a two-seater sofa — was very disappointing.
To begin with, we were forward planning using the initial delivery date given and we had disposed of our old furniture in preparation for the new furniture being delivered. Our original delivery date was then cancelled only three days before we were due to receive the new furniture.
At that point, no revised delivery date was provided, which was frustrating. Then, the following day, we received another message informing us that delivery would take place seven days later. This meant we were without any lounge furniture during this time.
On the day of delivery, we were advised to expect the furniture between 12:20 and 12:45. However, by 13:25, having heard nothing, I received a phone call saying they were now expecting to arrive around 14:00.
When the delivery team arrived, communication was difficult. Both delivery men appeared to be Eastern European (possibly Polish) and seemed to speak only very limited English, which made it hard to discuss problems during assembly.
While assembling the three-seater sofa, it became obvious that something was wrong. One of the delivery men struggled repeatedly to connect one section of the sofa correctly to the other. After several unsuccessful attempts, and after speaking to his colleague in their own language, he eventually pushed the sofa into position despite it still being loose and clearly not connected properly.
I had to ask them to check it again because it was obvious the assembly was not right. Although the delivery man could not properly explain the issue to me, he spoke to his colleague, who returned from the van with additional nuts and bolts which they then used to secure the metal frames together. This seemed to improve the situation, but I am still not convinced this is how the furniture was actually designed to be assembled.
Once both sofas had been put together, the delivery team simply said “all done” and left.
Overall, the entire experience — from the cancelled delivery and poor communication to the questionable assembly and lack of professionalism — fell far below the level of service we expected.
Looking forward to your reply,
Regards,
Paul & Lynn Winder.

The staff understand what we need. Then, he tried his best to search any opportunity to meet our need. He walked up and down to check the stock and kept us informed of the progress. It’s much appreciated.

Well worth the money staff was very helpful on the store dale was the person I spoke to sofa was delivered when he said it was the guys who delivered was friendly and helpful would I recommend to buy from your store again most definitely

There was a lot of choice in store and after an initial introduction we were given time and space to browse, the sales man interjecting occasionally.
When we visited the next day, to get a quote we felt that the salesman had the sale in view and wasn't necessarily listening to our needs. However, we were able to manage this come away with exactly what we wanted.
Looking forward to the delivery of our new sofas

All the staff were friendly and helpful , Dale explained everything thoroughly from start to finish

Carla was fantastic and provided us with all the help we needed to chose what was right for us. Carla was cheerful and allowed us to take our time to come to decision with no pressure. Would absolutely recommend a visit and ask for Carla she’s great.

Hi after a few visits to the store we final placed our order. Carla in the Warrington store was excellent explained everything to us even talked about potential issues with a corner suite delivery to manage our expectation and went above and beyond to make us feel reassured thank you look forward to it all arriving now

Very good knowledge about products and technical aspects of range. I am happy with process

The person that we delt with was amazing, so helpful

Lovely lay out of store. Choice of sofas and friendly staff.

amazing service from poltronesofa in Warrington. Dale and Phillipa really went above and beyond. Would highly recommend.

Fantastic service from start to finish just waiting for delivery

Warrington store
The smell as you enter the store was absolutely amazing. The customer service from Pete was second to none. He was great. Very helpful, welcoming and friendly. We came back the day after to buy our sofa from him.

From start to finish our SCS experience was first class. The sales person in the Warrington branch was excellent, the communications prior to delivery was excellent and the actual delivery today was outstanding. The two guys were polite, professional and they set up the sofas in very quick time. I would recommend SCS to everyone.

Smooth delivery & installation. Very polite & plesant delivery crew (Peter &John)took all the packaging away with them very happy with the whole experience

Delivery men pleasant and efficient. Entirely happy with the delivery.

If I could give minus stars I would. If you would like your property damaged by delivery men, get no help from telephone calls, emails or contact page online, then this is the company for you.
If however, you would like your new furniture to be delivered without property damage then I suggest you go to one of the many other furniture companies available. Disgraceful customer service!

Furniture delivered more than 2h late. No updates or tracking. Furniture okay but expensive compared to UK made furniture.

Delivery team very friendly and polite. Assembled our furniture quickly and efficiently and made sure everything was working. Overall a very good experience. Thank you so much.

Had 2 suites Sisi Italia and the Fallon both collapsed, no padding at all their own technician was horrified.. then was charged £159 fir the 'free' kit to keep the leather clean and had insurance added when I specified I couldn't afford it both suites were 4/5k please check Facebook SCS complaints group before purchasing anything