A warm welcome. Lovely lady encouraged us to have a wander round and see what was available. And she would return to answer any questions we had. After viewing and trying numerous chairs and sofas the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No notification the day before delivery. After the delivery was changed by a week really not the service we expected.Ordered back in March delivered 4th July. This Sofa and Chairs are the most uncomfo... See more
Company replied
I received a very warm and friendly welcome on my first recce visit. On returning with family members to confirm my choice we were treated wonderfully by all staff. In particular I would like to prais... See more
We have been looking for a sofa bed and found the perfect one in store at Warrington the frame and mattress are substantial/comfy for every day use. My husband is 6ft 4 so most beds/mattresses were... See more
Company details
About poltronesofà - Warrington
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 6B, unction 9 Retail Park, WA2 8TW, Warrington, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Furniture quality excellent.Service…
Furniture quality excellent.Service exceptional and treated very well throughout. Price well worth it would recommend this company to all.
Great team that came and delivered my…
Great team that came and delivered my new couch. Very friendly and efficient. Took care with the handling and setting up. Took all rubbish away with them.
Our order was estimated to be delivered…
Our order was estimated to be delivered in August, but received 11 July 2026....everything went smoothly from start to finish
From entering the SCS store to order my…
From entering the SCS store to order my sofa right up to delivery was a great experience
Notification of delivery perfect
Delivery perfect
Delivery guys friendly professional and quick even in the heat
Cannot fault anything i would definitley recommend and certainly go back myself
Really friendly staff
Really friendly staff, very friendly and careful with our space and new furniture!
Sales staff and delivery team provided…
Sales staff and delivery team provided a service of the highest quality . A credit to your Company
Warm & Friendly Welcome
I received a very warm and friendly welcome on my first recce visit. On returning with family members to confirm my choice we were treated wonderfully by all staff. In particular I would like to praise the young man who steered me through everything. He was very professional, friendly and extremely helpful.
A warm welcome
A warm welcome. Lovely lady encouraged us to have a wander round and see what was available. And she would return to answer any questions we had. After viewing and trying numerous chairs and sofas the lady returned showed us the different colours and materials we could have and explained the offers, overall cost and delivery charges and most important when the item would be arriving. We enjoyed the whole experience and bought a chair riser/recliner looking forward to receiving it. Would definitely use this company again. Thank you Laura for all your help.
May use AI-assist with repliesRead more
So uncomfortable seats…
No notification the day before delivery. After the delivery was changed by a week really not the service we expected.Ordered back in March delivered 4th July. This Sofa and Chairs are the most uncomfortable seating we have ever had. Colour is exactly as expected.

Reply from poltronesofà - Warrington
New sofa delivery
I was told in advance when the delivery window would be and then texted when it was going to be earlier so all was fine . It was good that I wasn’t hanging around wondering when they would arrive .
The setting up was done quickly and efficiently taking care not to damage existing furniture. Really pleased with the service.
Easy purchase , hassle free
We was greeted on entrance to the store with a cheery hello and allowed to look around without any pressure from the sales staff at all . Only when we asked for assistance did the salesman approach us . Ryan the sales team member was absolutely superb , very knowledgeable and found us the perfect combination of sofa and chair . We’re looking forward to our new furniture being delivered and would highly recommend Poltronesofa Warrington to anyone looking for a quality sofa without the high pressure sales approach of all the other big stores .
Very Friendly and Helpful staff.
Basically crossed communication
Basically crossed communication, received a phone call yesterday at 16-21 saying delivery would be before 10am the next day 27th then I get an email saying delivery between 1-4pm on the 27th with a tracking code upon using the code it was more specific saying 3-45/4-00 pm only to be awakened at something past 7 this morning with knocking on my door by the time I got out of bed and put some clothes on they had gone, upon checking my phone calls to their credit they had tried calling several times but my phone was on silent, tried calling them back straight away but no answer so don’t know when delivery will be

Reply from poltronesofà - Warrington
New Leather Sofa
From the very start in choosing our new sofa, was the store in Warrington. Very helpful staff who went above and beyond in helping us make a decision.
The store layout of furniture was unique and attractive.
Excellent service from members of staff in choosing the right colour and fabric.
The Sofa was delivered on time and set up without any problems, obviously due to their experience.
Thank you to you all.
Sofa Bed
We have been looking for a sofa bed and found the perfect one in store at Warrington the frame and mattress are substantial/comfy for every day use.
My husband is 6ft 4 so most beds/mattresses were far too small and frames rickety.
This is a superior solid frame and super deep mattress being the European bedsit owners everyday use.
Pippa was really helpful with the massive choice of fabrics to choose from.
Decision Time.
My son and I were extremely happy to visit the store in Warrington. We were greeted by Carla who we had met with previously. She immediately escorted us to the sofa we had almost decided upon. Then she asked if we would like a beverage or water of which we were grateful. After a short while Carla gave us all her knowledge about the sofa and chairs, which was quite a lot and confirmed my decision to proceed with the order. Carla was extremely polite,happy and smiley and couldn't have been more helpful. She is a credit to your company. Linda Wignall.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







