Liam at Giltbrook was excellent. He answered all questions put to him by myself and granddaughter. He was not pushy which puts most prospective purchasers off. The delivery men were so good - no mess left behind and showed me - elder lady- controls. I really can’t speak highly enough of my experience with company! Having said that, any genuine problems and I’d be on the phone straight away!!!!

Great communication regarding arrival time. 20 min advance call arrived as promised. Delivery team were very pleasant and helpful. Checked our delivery expectations before they offloaded the goods. Worked efficiently and gave overview of product. Respected our property and took away all packaging. Great experience

The staff were welcoming explained everything clearly.

My wife was at home to recieve the sofa. Delivery men were kind and carful with our new sofa. Because it’s a light colour, he asked if we was ok to position the sofa, so there was no risk of dirt from their grubby hands marking it, which was nice of them to give that option.
From the great service at the store, communication via txt and email, to delivery. It was all fantastic and we love our new sofa :)

Friendly knowledgeable staff (Joe) who helped us around the store without being intrusive

Fab service from start to finish thank you

Didn't feel pressure from the staff ,all very friendly and spot on with all the information ,

Very helpful colleagues very good knowledge of product, very informative and our sofas are fabulous

Delivered fine and friendly service but sofa damaged. Needs to be repaired/replaced

Excellent service really helpful so friendly and approachable, ordering was easy and everything explained in great detail

The choosing and buying experience was great. The product on delivery and the delivery staff were great. However, the notification of updates and delivery were very impersonal. A phone call involving a human being advising delivery slot would have made this a 5 star service.

I had a three piece suite delivered it was set up and done quickly .I appreciated the men taking off their shoes in my lounge .All perfect thank you

Great service beautiful high quality products will use poltronesofa again in the future

We were greeted my a smiling Jamil who was very helpful and not pushy at all. Left us to have a chat whilst we made a decision. Lovely guy would highly recommend him. I even took him 2 chocolate Portuguese 🇵🇹 tarts to say thank you 🤩

Very helpful

Delivery guys were very helpful and unpacked and set up our new settees without a problem, even took all rubbish away. It was a pleasure to have them in our home.

Very helpful man, plenty to choose from ! A great experience, looking forward to getting our new recliner.

I fell in love with the lovely smelling showroom! Aaron our salesman,was excellent and knowledgeable when showing us the power recliner chairs, very patient with me when choosing fabric ect. Made me coffee, which made our shopping experience with you a perfect morning, and can’t wait for my chair to be delivered! Thankyou Aaron.

Great communication from the company previous night. Delivery men rang before hand. They were very courteous and pleasant. Did a great job, in and out in no time. Cleared all mess. Thank you.

Delivery staff were polite and courteous.