Friendly in the store, told us of all the options, very flexible to regarding to style and material. No pressure to purchase. Sofa arrived on time, able to track the delivery right up to the front doo... See more
Location
Switch locationCrossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB
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See what reviewers are saying
Amazing customer service. We explained what we were looking for & after considerable patience, guidance & understanding we were given 3 options. After sitting on each of the options, there was on... See more
We’ve visited several sofa retails to find the sofa that would fit in our first home. When we arrived at the store we was greeted by Stephanie who informed us of the the layout of the store and what o... See more
The delivery team were helpful, pleasant and worked efficiently. All staff from purchase to delivery have been friendly and helpful. The only difficulty I encountered was when following the tracker... See more
Company details
About poltronesofà - Kidderminster
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, United Kingdom
- 01562 513920
4.7
Excellent
2K reviews
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Excellent point of sales service
Special shout out to Alice at the Kidderminster store who went above and beyond to look after us . Looking forward to receiving the sofas
20 April 2026
We had a great experience in store at…
We had a great experience in store at Kidderminster, the assistant "Steph" was excellent! She gave us all the information we requested in a friendly and helpful manner. Steph was a pleasure to shop with and we were more than happy with her excellent customer service 👏.
17 April 2026
Outstanding service from Nicholas
Outstanding service from Nicholas, every time we went to see the sofa. He helped us make our minds up with knowledge for every question we asked him. From the sample colours and textures to the way the mechanisms worked. He was happy to help and made our purchase effortless.
20 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Will be able to leave a review when I…
Will be able to leave a review when I have received delivery in 3 months time
17 April 2026
Reply from poltronesofà - Kidderminster
Ciao Alan,
I hope you are well and thank you for your 3* review.
We hope that you had a positive experience on your recent visit to store and thank you very much for placing an order with us.
We appreciate your custom and hope that you will be very happy with your furniture on arrival.
As soon as your goods are ready for delivery we will reach out with the first available delivery date.
Have a lovely day.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
In the kidderminster store
In the kidderminster store . It was a pleasure . Steph your assitant was very knowable and polite. Answered all my quesrions had a lovely manner and i didnt feel rushed as i have felt qith other companies. She is an asset to your company.
6 April 2026
We had a good look around store staff…
We had a good look around store staff was very friendly n helpful so much to choose from And colour's everything was straight forward ordering the young lady who delt with us was perfect nothing I could pick fault with 💯 % satisfied thank you x
4 April 2026
Very friendly
We have been dealing with a lady called Steph, she has been very patient and very helpful. She couldn’t do enough for us
16 April 2026
Warm welcome, friendly, first class service from store to delivery.
From start to finish first class.
Store staff were amazing, helpful, friendly nothing too much much trouble.
Brilliant pre delivery contact by emails, phone calls, including tracking system, plus also a call when close to home.
Lads who delivered Blair and Precious were friendly, helpful nothing too much trouble. Asked where I would like the furniture to go. Tested the recliners were working. Took all the packaging away luckily dry so could do majority on the drive. Highly recommend them. First class service again. Thank you.
23 February 2026
Unprompted review
Sofa order & delivery
We had a very positive experience with ScS. The salesperson in the Kidderminster store was extremely helpful (and not at all pushy). The documentation was thorough and, when it came to delivery, the communication was excellent regarding delivery date and time and the chaps delivering were extremely efficient. All in all, we were most impressed.
21 February 2026
Unprompted review
Great service from start to finish
Great service from start to finish, came on time and assembled the sofa
13 February 2026
Unprompted review
The delivery was amazing
The delivery was amazing, the guys were lovely and very helpful.
9 February 2026
Unprompted review
My husband is disabled
My husband is disabled, cleared the room for expected 13.30ish delivery, delivered 17.00.
Wasn’t the best experience
Unhappy with suite as needs plugging in, wasn’t told that in showroom
5 February 2026
Unprompted review
Reply from poltronesofà - Kidderminster
Good Morning Rosemary,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to see that we did not meet your expectations on this occasion.
We do advise that any delivery timeslots are estimated and can change throughout the day if the team come across any unexpected delays.
In regards to the furniture I can see that you have selected the power recliner option on all items. This would require to be plugged in to enable that function to work.
Please accept my apologies if this was not explained clearly whilst in store.
Kind regards,
Lynsey - ScS Social Media Team
We had a 3 seater & a 4 seater sofa…
We had a 3 seater & a 4 seater sofa delivered today, right from the off the sales guy Nick was excellent, also the 2 guys that deivered them were very good, we aways use scs for the excellent quality of the products, great service as usual.
26 January 2026
Unprompted review
We ordered two sofa’s at the…
We ordered two sofa’s at the Kidderminster store on 31-10-2025 . Advised mid January 2026 delivery. We paid in whole for 1 sofa the rest on finance to start the month after delivery. The order is now nowhere to be seen on our online account. It showed for 10 weeks. I have tried 8 times to contact customer services and directly to the store with absolutely 0 answers or response. It feels like a totally money grab from scs. I had to make the trip back to store to get them to confirm the order is still live, but had no explanation as to why neither myself or the store could find it on tracking
29 December 2025
Unprompted review
Reply from poltronesofà - Kidderminster
Good Morning Ben,
Thank you for taking the time to leave us your review, I hope you are well.
First of all I would like to apologise that you were unable to track your order online.
We have been experiencing technical difficulties with the tracker and are working to have this resolved as quickly as possible.
I am very sorry for any inconvenience that this may have caused you.
Kind regards
Lynsey - ScS Social Media Team
All went well in the shop purchasing…
All went well in the shop purchasing the sofa and waiting over 3 months to arrive and then told me that will arrive for Xmas which never arrived it was over 2 weeks late from the date is supposed to be delivered, they have never contacted me to say that will not be delivered before Xmas I had to ring them to see what’s happening, and finally when delivered the delivery guys were so miserable the way they were handling the box and assembled the sofa was very rough that nearly wanted to sent it back
31 December 2025
Unprompted review
Reply from poltronesofà - Kidderminster
Good Morning Florin,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that your furniture was delivered later than we had initially estimated for and apologise that you did not receive any communication around this.
I can understand how disappointing this must have been for you.
Please accept my apologies also regarding the service from the delivery crew on the day, I will ensure that your comments are passed on to our Distribution Centre to help us improve our customer experience moving forward.
Many thanks
Lynsey - ScS Social Media Team
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