Scribd Reviews 4,180

Reply from Scribd

Feb 18, 2026

Hello there,

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration this situation has caused you. We understand how concerning it must feel to believe a subscription was canceled yet continue to see attempted charges.

Situations like this can sometimes occur if there are multiple accounts, an incomplete cancellation, or if the subscription is tied to a different email address or billing provider. We want to assure you that we take concerns like yours seriously and are committed to helping clarify and resolve this matter.

To assist you further, we’d be happy to review your case in detail. Please reply with the email address associated with the subscription and any relevant documentation you mentioned, such as the cancellation confirmation. Once we have this information, we can investigate thoroughly, confirm the current account status, and ensure that no further billing attempts occur.

We sincerely apologize for the distress this has caused and appreciate the opportunity to make this right.

Kind regards,
Scribd Team

Reply from Scribd

Feb 13, 2026

Hello Thijs,

Thank you for reaching out about this!

We're truly sorry for any trouble here and we understand your concerns about being billed.

It's important to note that when you start a free trial, your subscription will automatically renew unless you cancel it. However, we want the chance to make this right.

Can you please open a ticket with our support team using this link: http://bit.ly/social-support-help?

Please be sure to include a screenshot showing the full transaction details as well.

We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW

Reply from Scribd

Feb 8, 2026

Hello there, thank you for taking time to share your experience with us - though we're very sorry for any trouble!

Please note that all documents on Scribd are uploaded by our community of users, without editorial intervention from Scribd staff.

If you wish to read full books with us, we'd suggest taking a look through our ebook and audiobook selection on Everand. All of our ebooks and audiobooks on Everand are uploaded in full directly by our publishing partners. Everand content is regularly monitored and maintained by both Scribd, Inc. staff and our partners - as such, we can fully guarantee the quality and completeness of content uploaded on Everand.

If you have any other questions or concerns then please don't hesitate to contact our support team using this link, http://bit.ly/social-support-help, and we'll be happy to help.

Thank you again! -MW

Reply from Scribd

Feb 3, 2026

Hello Bob, we want to extend our sincerest apologies for any inconvenience you may have experienced recently. Your satisfaction is paramount to us, and it deeply concerns us to hear that your experience fell short of your expectations. We understand your frustration and rest assured we want to help, though we do not have the ability to refund transactions outside of a certain timeframe. We'd be happy to offer free subscription time as an alternative, so don't hesitate to let us know if you want to proceed with this. Thank you for your understanding! -MW

Reply from Scribd

Feb 3, 2026

Hello there,

Thank you so much for bringing this to our attention - though we're very sorry that you've run into this issue!

It looks like a member of our support team has replied to your ticket #6801109 requesting more information. If you could please reply via email with that information, we can work on tracking down the duplicate charge to get this resolved for you as soon as possible.

If you have any questions in the meantime, we're happy to address those as well. Thank you again! -MW

Reply from Scribd

Feb 3, 2026

Hello there,

Thank you for sharing your feedback with us here - though we're very sorry for any issues you may have experienced.

While you do need a subscription to download documents, it's important to note that we do offer some free features, like publishing and sharing documents on Scribd or Slideshare. Many documents are free to read on Scribd or Slideshare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.

Also, we apologize if you ran into issues uploading content for free downloads or even suspicious emails.

We can definitely look into this for you! Could you please open a ticket with our support team using this link: http://bit.ly/social-support-help?

Once your ticket is received, a member of our team will follow-up with you directly for further assistance.

Thank you again! -MW

Reply from Scribd

Jan 30, 2026

Hello there,

Thank you for reaching out about this!

We're truly sorry for the mix-up here. It's important to note that content on Scribd is not uploaded through our publishing partners. Instead, it's uploaded by an independent contributor to our document-sharing service. All documents on Scribd are uploaded by our community of users, without editorial intervention from Scribd staff.

If you wish to read full books with us, we strongly recommend taking a look through our ebook and audiobook selection on Everand. All of our ebooks and audiobooks on Everand are uploaded in full directly by our publishing partners. Everand content is regularly monitored and maintained by both Scribd, Inc. staff and our partners - as such, we can fully guarantee the quality and completeness of content uploaded on Everand.

We hope this helps clear things up, but if you have any other questions then don't hesitate to open a ticket with our support team using this link: http://bit.ly/social-support-help.

Thanks again, and have a great day! -MW

Reply from Scribd

Jan 27, 2026

Hello there,

We're so sorry for any trouble you might have experienced and we'd love the opportunity to make this right.

If you could submit a support ticket using this link, http://bit.ly/social-support-help, and include some additional information on this issue then we'll work from there to get this resolved.

Thank you! -MW

Reply from Scribd

Jan 22, 2026

Hey Leili,

We're truly sorry for any trouble here, but we are unable to bill members once a subscription has been successfully canceled. It's possible that there may be another account involved, or the cancelation was not completed, but we're happy to help either way!

If you've been billed after canceling a, please open a ticket with our support team using this link, and be sure to include a screenshot showing the full transaction details as well: http://bit.ly/social-support-help. (If you've submitted a ticket, please update your review here and include your 7-digit ticket # so we can locate your case and ensure it's escalated for assistance.)

We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW

Reply from Scribd

Jan 23, 2026

Hi Hossein,

Thanks for bringing this to our attention! We're truly sorry for any trouble here and we understand your concerns about being billed, so we want to look into this.

Can you please open a ticket with our support team using this link: http://bit.ly/social-support-help? Please be sure to include a screenshot showing the full transaction details as well.

We'll gladly investigate this on our end, and provide any assistance needed. Thanks again! -MW

Reply from Scribd

Jan 22, 2026

Hi there,

We’re sorry to hear about your experience and understand how unexpected charges can be frustrating. We’d like to clarify that all charges are associated with a subscription selected during sign-up, and pricing details are displayed before payment is completed.

Regarding the refund, when a PayPal dispute is opened, we’re unable to issue a refund directly until the dispute is resolved, as PayPal temporarily restricts transactions during that process. This may be why the refund could not be completed the same day.

We’d be happy to review your account and help clarify the charge. Please reach out to our support team directly with your order details so we can assist you further.

Thank you for sharing your feedback.

Scribd Team

Reply from Scribd

Jan 16, 2026

Hi there,

Thank you for sharing your feedback.

We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can feel when the service doesn’t align with what you anticipated, particularly regarding trial access and download limits.

To clarify, the free trial provides limited access so users can explore the platform before committing to a paid subscription. Full access, including higher download limits and premium content, becomes available once the trial converts to a paid plan. We strive to be transparent about these limitations during sign-up, and we regret if this was not clear in your case.

Scribd works directly with publishers and authors to license content, and supporting creators is an important part of how the platform operates.

We appreciate you taking the time to leave this review. If you’d like us to look into your account or address your concerns further, please reach out to our support team so we can assist you directly.

Thank you for your feedback—it helps us improve.

Reply from Scribd

Jan 15, 2026

Hello there, Mark,

We're truly sorry for any trouble here and we understand your concerns about being billed, so we want to make this right for you. Can you please open a new ticket with our support team using this link: http://bit.ly/social-support-help?

Please be sure to include a screenshot showing the full transaction details. If you could also update your review here to include your 7-digit ticket number, this will ensure your case gets handled as soon as possible. Thanks! -MW

Reply from Scribd

Jan 15, 2026

Hi there,

We’re sorry to hear about your experience and understand how frustrating it can be to see charges continue after a cancellation. This is certainly not the experience we want for our customers.

We’d like to look into this further and review your account details to understand what happened and help resolve the issue. Please reach out to our support team directly with the email address linked to your account, and we’ll be happy to assist you.

Thank you for bringing this to our attention.

Regards,
VC

Reply from Scribd

Jan 14, 2026

Hi Jakub,

Thank you for contacting us! We apologize that the ads have interrupted your reading experience; we understand that this can be frustrating.

As a free user, ads are part of the service, but we offer a subscription option that allows you to enjoy an ad-free experience, as well as other additional features. If you are interested, our current subscription options include a 30-day free trial available on our website or a 7-day trial through the mobile app.

We greatly appreciate your feedback, as it helps us improve our services. Please don't hesitate to contact us if you need anything else! -MW

Reply from Scribd

Jan 14, 2026

Hi Matei, we're so sorry for the delay in response from our support team!

We understand your concern related to this billing issue and we want to make this right.

We've located your support ticket #6769394 and escalated it to a specialist who will be following up with you via email to get this resolved for you right away.

Thank you so much for your understanding! -MW

Reply from Scribd

Jan 14, 2026

Hi Terry, we're truly sorry for any trouble here and we understand your concerns about this download issue after uploading content to your account, so we want to make this right.

Can you please open a ticket with our support team using this link: http://bit.ly/social-support-help? Please be sure to include your account details.

We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW

Reply from Scribd

Jan 13, 2026

Hi there,

We’re sorry to hear about your experience and understand how frustrating this situation feels. Our platform does require certain uploads to verify access and ensure secure transactions, which helps protect all users. Any charges are clearly outlined during checkout, but we understand this may not have been communicated as clearly as expected in your case.

We’d really like the opportunity to look into this further and help resolve your concern. Please reach out to our support team directly with your account details so we can review what happened and assist you accordingly.

Regards,
Scribd Team