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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported being charged for subscriptions even after canceling free trials or full memberships, with some experiencing unexpected recurring charges. People also found it difficult to cancel subscriptions, often encountering issues with the website and a lack of responsiveness from customer service. Reviewers frequently mentioned problems with the website, including difficulties logging in, recovering passwords, and finding helpful information. Some users also expressed dissatisfaction with the service itself, noting that content they paid for was incomplete or readily available for free elsewhere, and raised concerns about the platform's content management, including the presence of material that may not be properly authorized.

What people talk about most

Subscription

People report negative experiences with subscription, citing issues like being charged monthly even after... See more

Payment

Users describe negative interactions with payment, frequently reporting unauthorized charges and difficulty... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Cancellation

Reviewers highlight significant dissatisfaction with the cancellation process. Many consumers report being... See more

Service

Customers consistently express strong dissatisfaction with the service. Many reviewers report issues with... See more

Based on these reviews

Rated 1 out of 5 stars

They don’t even deserve 1 star, unfortunately there is no zero. I singed up for free trial and I cancelled my free trial within a few days but was still charged €10.99. I contacted customer support th... See more

Company replied

Rated 1 out of 5 stars

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more

Rated 1 out of 5 stars

Taking money from customer accounts more than once and without permission should be illegal. This company or phissing or scam company take money from people's account. I'm personally waiting for x2... See more

Company replied

Rated 1 out of 5 stars

SCRIBD IS A PHISING SCAM! Scribd's website proposed that if I opened a free account, by sharing my credit card details, I would be able to download the pdf version of an old book. Instead, the downl... See more

Company replied


Company details

  1. Software Company

Written by the company

Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511


Contact info

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It sucks

steals pdfs from the internet and allows you to access them through either watching a lot of ads or paying a subscription

12 March 2026
Unprompted review
Rated 3 out of 5 stars

Initially no response and copyrighted content was live

I reported the unauthorised upload of my paid copyrighted content on Scribd. Initially, I received no reply and the infringing material remained live on the website. It was only after I escalated the issue that the content was removed.

As a small business owner, this directly harmed my business and income. It is very concerning that paid copyrighted material could stay online despite clear copyright notices and my logo appearing on every page.

Scribd appears able to use AI to generate file descriptions, yet fails to detect obvious signs that content is protected and should not be hosted.

This suggests a serious weakness in the platform’s safeguards.

Overall, I am disappointed with the website and the way this was handled at first. The platform seems to make it too easy for people to share content they do not have the right to upload. That said, I do appreciate that the material was eventually removed after escalation.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

They said I should contact them and…

They said I should contact them and then nothing. Srill no refund. Stole my money after I cancelled and then rep lied to me to make me drop the paypal case. Dishonest. Do not install and especially don't give them money.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Customer support never replies

I’ve been a member of your service for years, and I’m extremely disappointed with the lack of support. Every time I report an issue, no one replies to my emails, and even the messages I’ve sent through your social media channels go unanswered.
Some people have suggested that I didn’t follow the correct procedures, but I have. I’ve been trying to access my membership on the same iPad I’ve always used, and it suddenly locked me out. When I logged in again with my email and password, it asked for a verification code — but no code has ever been sent to my email. I’ve tried many times over the past week, checked my spam and junk folders, and I haven’t changed my email or blocked anything. I simply never receive the code.
I’ve emailed repeatedly about this issue, and still no one has responded. Because of this ongoing lack of support, I’ve cancelled my membership and can no longer recommend this service. It’s very disappointing that even after cancelling, no one has replied.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Was attracted by Free subscription for…

Was attracted by Free subscription for 30 days upon sign up. Decided it wasn't for me and cancelled the same day . Surprised to be billed USD 10+ in credit card statement. Wrote in to inquire discrepancy. Scribd said I had clicked paynow so the transaction is legitimate.
Warning: this paynow button is misleading. Thought I had to click in order to enjoy a refund after 30 days, making payment amount to be $0.00. this is not true. Very devious. I've been scammed. Hope this post helps others to beware devious scribd marketing gimmick

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Crappy Website

This crappy website keeps making me watch ads which are apparently "10 seconds long", but it's even worse. It takes more than 3 minutes to load 10 seconds. Thats scamming me of my time. I'd rather do research in a library than use this website. Get better.

5 March 2026
Unprompted review
Rated 2 out of 5 stars

One Mayor Issue

This website tries to push its money-making to its absolute limit. You can't download anything unless you pay a fee per month. We have to watch an ad to watch other pages after an extended time? Ridiculous. I give it one more star because it has the valuable resources for my task.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Have been trying to get payments that…

Have been trying to get payments that aren’t authorised stopped for months now. They keep asking me for more and more information, pass me from one agent to another and meanwhile, are continuing to take money out of my account. Scam company.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Scribd Scammers

How is this company/website still allowed to operate. Tons of copyright material for which SCRIBD gets paid. Illegal upload of copyright books and illegal hosting by SCRIBD

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company. LIARS

I tried the free trial. Didn't like it. But, although Scribd should have sent me an email before the free trial expired, they didn't and also charged me before expiry.

I contacted them for a refund. Their response was negative and dismissive, so I opened a PayPal case. They responded, saying they would refund me but claimed I should close the case with PayPal. I closed the case with PayPal, and immediately Scribd sent an email refusing the refund. Horrible company. LIARS

12 January 2026
Unprompted review
Scribd logo

Reply from Scribd

Hello Denis,

Thank you for reaching out about this!

We understand your concern regarding this charge and we can confirm that a refund was issued today, February 24, 2026. We also confirmed this decision in response to ticket 6851700.

If you have any other questions then don't hesitate to reply to that ticket and we'll gladly address those as well. -MW

Rated 1 out of 5 stars

Stealing others peoples hard work

Stealing others peoples hard work. Kriminel all through and throughout.

20 February 2026
Unprompted review
Scribd logo

Reply from Scribd

Hello Ann,

Thank you for reaching out about this! We have a dedicated team that handles these types of inquiries.

Please open a ticket using the form on this link: http://bit.ly/social-support-help. Alternatively, you can send an email directly to help@scribd.com.

Please be sure to include a link to the content in question and we'll be sure to escalate your case as soon as possible. Thanks again! -MW

Rated 1 out of 5 stars

WARNING, Theft of recipes

This company posts recipes that they do not own the rights to. Recipes for Mr. and Mrs. Hare and others are posted for free download but are owned and developed by Kreadelux in Denmark. Kreadelux sells their recipes individually to customers worldwide directly. stop stealing. you are committing a crime when you download from SCRIBD

19 February 2026
Unprompted review
Scribd logo

Reply from Scribd

Hello Tinne,

Thank you for reaching out about this! We have a dedicated team that handles these types of inquiries.

Please open a ticket using the form on this link: http://bit.ly/social-support-help. Alternatively, you can send an email directly to help@scribd.com.

Please be sure to include a link to the content in question and we'll be sure to escalate your case as soon as possible. Thanks again! -MW

Rated 1 out of 5 stars

After subscription

After subscription, I downloaded two books. Then the website and app cannot be accessible. I cannot cancel subscription or use the website or app at all. This is a scam.

19 February 2026
Unprompted review
Scribd logo

Reply from Scribd

Hi Prae, we're so sorry for any inconvenience here!

If you are attempting to download additional documents during a free trial on Scribd.com, please bear in mind that your access is limited to two document downloads - though you can continue browsing and reading documents on Scribd for the duration of your trial.

If you would like to download additional documents right away, you'll be prompted to start your paid subscription. Once you have a paid subscription, the two-document download limit will not apply.

However, if you have made a payment but cannot download more documents then please open a ticket with our support team: http://bit.ly/social-support-help.

We'll be happy to look into this to ensure you get the most out of your paid subscription. Thanks! -MW

Rated 1 out of 5 stars

They steal from the designers 😡

18 February 2026
Unprompted review
Scribd logo

Reply from Scribd

Hello there,

Thank you for reaching out about this! We have a dedicated team that handles these types of inquiries.

Please open a ticket using the form on this link: http://bit.ly/social-support-help. Alternatively, you can send an email directly to help@scribd.com.

Please be sure to include a link to the content in question and we'll be sure to escalate your case as soon as possible. Thanks again! -MW

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