ScottishPower Reviews 

Seervice excellent

My wife recently passed so I had to change the bills over. So far Scottish power were the only company to have a dedicated bereavement department that I got transferred to without having to wait in the queue. The lady I dealt with julie I believe was lovely kinds words spoken very helpful and respectful of the passing of my wife. Dealt with my issue quickly and changed everything over in a short amount of time. Not once did she try to upsell me anything I didn't want or need she treated the phone call as respectful as she could. Unlike sky who tried to upsell me broadband while I'm dealing with a death of my wife or south east water who wouldn't even answer the phone. So far my best experience with changing things over after a passing was Scottish power. To the higher ups at Scottish power thank you for having and keeping this service alive ot works it's kind to someone dealing with this and the people employed in that department are lovely. 5 stars all round. Other attributes are reasonable costs easy access to the app to monitor usage and easy payment options all sorted while on call. Wow well done.

The people whom I felt with were very polite and understanding..Traced the problem which was of my doing and rectified it. Thank you for all your help and assistance matter has been resolved

Very good communication speedy service pleasant stafc

Your coleage Peter was very helpful and he sent us a link to apply to get bonuses but it has vanished from my computer. He was very polite and patient .

My call handler was extremely helpful, professional, patient & friendly. She is an asset to your company & I hope you promote her & treasure her.

Once Jamie from Complaints took control of our complaint everything was sorted to our satisfaction. Was so pleased with his service

Very professional service 👏 totally helpful and understanding, excellent customer service care.

If I was just rating the last phone call to customer service that I had I would give it 5 stars. The lady Ispoke to was really friendly and helpful and knew how to use a CRM system so that I didn’t have to repeat myself for the millionth time. Unfotunately that was my only positive experience of customer service at Scottish Power. The people who reply to emails and chat clearly don’t have access to any previous conversations, even when the email chain is right in front of them. They give conflicting information and have no clue what you are contacting them about at any point. When they got the notification that I was switching suppliers, I received a call to ‘talk me through the process’, the gentleman asked me why I was leaving as I had only been with them a few days, I had been with them for over a year!!
I had a big power issue at my home at the start of the year and needed my meter moving, it took 2 weeks of emails and conversations for them to understand and book an appointment, which was then subsequently cancelled and led to an emergency call out.
Their tariffs and power save events are competitively priced, but their customer service lets them down and just isn’t worth the headache!

Had credit and asked for it refunded. No questions asked. Been with Scottish Power since 2016 and they’ve been brilliant. Everything I’ve wanted to do they’ve accommodated me. Cannot fault them at all

The advisor was very good helping me with my issue. She spoke clearly and was very patient answering and explaining my questions. My issue hopefully is resolved.

When I ask for help with adapting to using my mobile phone to use the app i usually manage to get it

Taken so long to get this sorted out the problem been ongoing since I joined ScottishPower....when 1st complained to ScottishPower know one seemed interested the call handlers kept brushing under carpet I rang 5 times about communications with Smart meters....untill put complaint in to customer care team....Once complaint been put through customer care team then things got put into motion......customer care team member James was very helpful so polite and friendly...James always kept me informed of the situation regarding SMART METERS with phone calls & Emails......The engineers who changed the meters few times at home were very helpful and polite and friendly......Marcus who taken over from James was always very helpful and polite.....

My main concern was some of the attitudes & bad mannered of the call handlers when I 1st rang up to ScottishPower about Smart meter communications....call handlers didn’t seem interested at all...there was one lady who put in my complaint forward to customer care team I can't remember her name she was excellent very polite and helpful.....if other call handlers been like the lady I spoke to they wouldn't been a problem.....

Everything now sorted out now SM communications......

Big thank you to James and Marcus........

Kind regards

Kevin Moore

I spoke to Joe who was excellent and made me feel at ease and helped me sort my bill out , he also gave me lots of advice about help I’m eligible to and energy saving tips , I can’t thank him enough.

The gentleman was friendly, very helpful. Explained really well. Gave me good advice.
Not AI.

Always on time, rates lower than in others

darren was very kind in his help to this senior lady who tech was a bit ccomplcated