Scentmatchers Reviews 25

Ordered Charles of the Ritz and it is nothing like the original fragrance. Very disappointed, money down the drain.

This smells absolutely nothing like the Abercrombie signature for women from the 90s. It smells like a really cheeky men’s cologne. Plus I ordered the silver cap and they sent me the gold cap. I hate gold. The only thing I absolutely loved about this was that I got to put my own label on it

In a word, terrible. I don’t think there was a single note similar to the original. After spraying the fragrance, I had to wash it off it was so awful. I stupidly bought two before trying it out first.

Ordered 3 very different fragrances. What I received was not even close! It seemed they'd used the same base liquid and just sent 3 bottles of that. One bottle spray was damaged so could not be sprayed but had leaked. They offered to make another lot. Giving the benefit of the doubt I asked them to sent a small sample to my home in Australia. They would not, but did refund me- although I still bore the cost of the postage.
Unfortunately their claims do not match their product. Don't waste your money!!

Scent matching: 0
Turnaround: 0 (mine took 17 MONTHS)
Customer Service: 0
Refund: 0
Resolution: -100
The worst consumer experience I have EVER. HAD. Don’t fall for it.
** UPDATE: After 18 months I managed to negotiate a refund and did receive a check for the full amount I paid. I stand by my review of the product, but I do appreciate that in the end, ScentMatchers honored their guarantee.

I can attest to Scentmatchers being a scam. I ordered a bottle of their Debbie Gibson's Electric Youth and it smelled more like elderly acoustic. I was sure that they had scent me some other fragrance by mistake but they assured me that they had dispatched the right thing. This was not even close to the fruity notes of the perfume I remembered.

Similar to other reviews, I received a subpar product and the same canned message when I complained about the poor quality and lack of matching to the original scent requested. I have filed a complaint with the Michigan BBB, and am drafting official letters to the Michigan consumer protection office and Attorney General to investigate and this organization for fraud and false advertising. I suggest others who've fallen victim to this organization do the same.

Total scam. Do your homework and read the reviews on every site you can find.
They promise to match a scent - but, they don't. Not even close. This is a complete fraud.
Look into all of the businesses owned by Angela Lynn Schultz and Adam Lawrence Schultz. You will see this is a pattern. And they are making a fortune committing this fraud. Owning and showing horses is expensive, but they seem to do just fine with trips around the world, etc. Forty acres of land and an 8100 square foot house with 8 bedrooms and 6 bathrooms - all on a lineman's salary.
Next letter for the Michigan Attorney General and Form 3949-A to the IRS.

DO NOT WASTE YOUR MONEY!!! I ordered Victoria's secret very sexy hot, which is listed as one of their "successfully" matched perfumes and it was anything but that. It didn't smell even remotely close to the perfume I requested. I will not be ordering again. They have a no return policy so I'm out the money with an awful smelling perfume.

This company does not stand by its product. The fragrance I received was inferior and they would not refund the money. Customer service was weak & truly didn't care. I offered to send a sample, they declined.
Stay away from these RIP off artists!

If there was a O star option that’s what I would give them! They are professional SCAM artists. They falsely claim they can duplicate any discontinued fragrance from their list on their website, BUT they Cannot! I asked and paid $72 for what was supposed to be Andron by Jovan, but it smells like some strong smelling powder concoction that only somebody’s 95 grandmother might like. Customer service is basically non-existent via business phone, and emails from them are insulting because they act like the customer is out of line for daring to be unsatisfied with their order! Scentmatchers needs to be sued! We all should be rewarded our money back. Sorriest experience I’ve ever had!

Fraud. They probably send you a random scent as what I got was not even close to the original. They refused to refund me. The useless product for $ 71 is now in my donation box and will probably end up in the trash in the donation center.

I ordered Yves St Laurent Belle D'Opium, and the first sample that arrived smelled horrible, and nothing like the original. They then asked for a sample, so I sent the last bit of my last bottle to them. They sent me another small unmarked bottle (not even the one I originally ordered), and the scent was still nothing like the original I sent them. They did not deliver on the product and yet refuse to refund me the money I paid. Do not waste your money!

Horrible smelling perfume. They should not be aloud to sell it. I spent almost $200. only to throw it right into the garbage. They admitted that they fail at times but sorry about my luck. Took weeks to get the order and terrible customer service. GO TO BBB AND TURN THEM IN, YOU WILL GET HELP FROM THEM.

I’m kind of in shock. I see that they are a small business, so I guess I was expecting better customer service? I ordered two scents...one of them was the wrong scent and the other was in the wrong bottle. When I wrote them to say that there had been a mix up, they said for health reasons, they could not refund or redo my scent. This is laughable and I truly hope they begin to have some competition because it seems like they are relying on being the only game in town. Save your money.

The scent they "custom" made for me smells like rotten food in an antique store. They refused to give me a refund when weeks before I purchased, they offered a full refund if I was not happy. Now they have changed their policy and I stuck with this awful bottle of crap. Horrible company. Horrible communication. Horrible scents. RUN AS FAR AWAY AS POSSIBLE!

Horrible customer service! They copied the wrong fragrance and basically told me due to health and sanitation reasons they could not make it right. What a waste!

It is horrible!!!! Smelled awful. Waste of my money!! I wanted them to to recreate Ultima II Sheer... nothing close to it

2 tries both awful. Bottles leaked, smelled like old soap. Good nail polish remover 😏

Don't order. I give up!

I do not suggest buying from them, I asked them to recreate idole d'armani for me they said they would. 1st was a great experience but the scent was no where close, the second one I sent them a sample which I had to pay for on my own, and they were closer in color but not the scent and sent a splash bottle. I said I had a newer sample that I could send and found a sample scent map online and sent it to them and that I would rather than a spray bottle, they did not take say they wanted my new sample, they did not ask me any further questions the last bottle was ready in 2 days when the other bottles took weeks and it came in a splash bottle. So I emailed and told them my concerns and asked to speak to a manager, they just emailed that I had a refund coming and nothing else.