Scattering Ashes Reviews 33

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and beautiful craftsmanship, often finding them to be exactly what they were looking for. The service provided is frequently described as excellent, with many appreciating the care and professionalism shown throughout the ordering process. People also highlight the efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall experience, from initial inquiry to receiving the final product, is consistently reported as smooth and satisfactory.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the items as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as excellent from start to finish,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers highlight the swift delivery, with... See more

Order

Reviewers mention positive feedback about their orders. Many customers received their orders earlier than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Water Journey Urn, it was delivered swiftly and very well packaged, the urn itself was made from beautiful material, the colour I chose was perfect. We scattered my father's ashes at sea,... See more

Company replied

Rated 5 out of 5 stars

This product is exactly what I was looking for. It was elegantly packed with clear instructions - the hand made paper and colour was perfect. I can’t think of a better way to send our Mum on her way.... See more

Company replied

Rated 5 out of 5 stars

Scattering Ashes were a funeral director's suggestion, who had taken care of both mother and father's funerals, as we wanted to give them a send off from the sea off Brighton. Choosing the cushion/u... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Helen. Unfortunately the parcel containing the water urn I ordered was damaged in transit. Courier issue, not the fault of Scattering Ashes. Helen answered my email very... See more

Company replied


Company details

  1. Cremation Service
  2. Funeral Home

Written by the company

We area UK‑based bereavement resource specialising in practical advice, guides, and memorial products for scattering cremated remains. The site offers deeply researched articles—like how to scatter ashes at sea or in a woodland setting—alongside product guides on biodegradable urns, glass memorials, and keepsakes Overall, users can expect: 📝 Comprehensive content: Practical step‑by‑step advice on scattering ashes, legal considerations, and eco‑friendly options. 🎁 Specialist memorial range: Products feature high‑quality craftsmanship—a massive number of 5* products: From Glass Robins to Viking Boats 🌐 Insightful commentary: In‑depth takes on industry practices, such as the Co‑op’s scattering guide and critiques of funeral costs. We have 15 years experience in helping families with at the choice of what to do with ashes, so that family can have a dignified and meaningful ceremony.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Beautiful product

This product is exactly what I was looking for. It was elegantly packed with clear instructions - the hand made paper and colour was perfect. I can’t think of a better way to send our Mum on her way. We covered it in Roses and placed it at high tide in the river. It took about 30 seconds to disappear but it gave us the sort of closure that our Mum would have appreciated. Great product and great service, thank you.

30 April 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful review. We’re deeply touched that the ceremony felt so right for your Mum. Your description of placing the urn amongst the roses at high tide sounds incredibly peaceful and personal, and we’re honoured that we could play a small part in helping create that moment for your family.

We also really appreciate your kind words about the presentation and instructions. We put a great deal of care into every detail, so it means a lot to hear that everything felt just as you had hoped.

Thank you again for choosing us at such an important time.

Rated 5 out of 5 stars

Pillow urn

Very obliging and caring.Offered me good advice about which degradable urn I needed for scattering of my wife's ashes in the ocean.
Delivery brilliant no waiting for it to arrive.

23 April 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for taking the time to leave this review – it means a great deal to us. We're so sorry for the loss of your wife, and we're honoured that we could help you find the right urn for such a meaningful farewell. Scattering her ashes in the ocean is a truly beautiful way to say goodbye. We hope the day brings you some comfort and peace.

Rated 5 out of 5 stars

Excellent service from these guys

Excellent service from these guys. Ring is absolutely beautiful. So happy with it.

18 April 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words! We're thrilled you love your ring and that you're happy with the service. It means everything to us to know it's brought you some joy during what we know is a difficult time.

Rated 5 out of 5 stars

Beautiful handmade robin

Beautiful handmade robin, a treasured memory of my late husband. It arrived safely and securely packed. Sympathetic customer service too. Glad I chose this seller.

26 March 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your lovely review. We’re truly honoured that the Robin has become such a treasured memory of your husband. It means a great deal to hear it arrived safely and that you felt supported throughout. Thank you for choosing us — we’re so glad you did.

Rated 5 out of 5 stars

Great easy experience during an emotional time.

Quick and easy to choose what i needed and the delivery was fast. Item was packaged well.

The website was very informative and included information on airline rules and even provided a link to register where the ashes are scattered.

25 February 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re really pleased the process felt easy and supportive during such an emotional time. It’s lovely to hear the information on the website was helpful too, especially around travel and planning. Thank you for choosing us — it means a great deal.

Rated 5 out of 5 stars

Excellent service from start to finsh.

Excellent service from start to finsh.
Great communication
Beautiful item when received
Would definately recommend and order again.

1 March 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re really pleased you were happy with the service, communication and the item itself. Your recommendation means a great deal to us, and we’d be honoured to help you again in the future.

Rated 5 out of 5 stars

Beautiful memorial glass birds - highly recommend

I ordered two memorial glass birds containing ashes. I was kept updated and informed throughout, which included an acknowledgment of when the ashes had been received, which was comforting.
I received my order earlier than the quoted timescales and both the memorial glass birds are beautiful. I can’t fault the process, it was simple, thoughtful and stress free. I’m so pleased with the end result. I would definitely recommend. Thank you!

4 March 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful review. We are so pleased to hear that our communication gave you comfort throughout the process—we know how important it is to know that your precious ashes have arrived safely with us here in our Devon studio.

It’s wonderful to know that your memorial glass birds arrived ahead of schedule and that you are happy with the end result. Providing a simple and stress-free experience is always our goal, especially when creating such meaningful keepsakes.

Thank you for your kind recommendation and for trusting us with your order

Rated 5 out of 5 stars

Beautiful for my brother's ashes

Was made up with this to put my brother's ashes in everyone commented how beautiful it was

27 January 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your lovely review, it was an honour to provide you with a burial urn that was so fitting for your brother.

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. Timely delivery. Excellent customer service. The lady that has been helping me with my order Karen is exemplary professional. Thank you

16 January 2026
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re really pleased you were happy with the service, the products and the timely delivery. It means a great deal to know you felt well supported throughout your order. Thank you for choosing us and for taking the time to leave such a thoughtful review.

Rated 5 out of 5 stars

A Company that Cares

I ordered 3 Robins and a ring a few weeks ago containing my Wifes ashes for myself and son and daughter and have received them all before Christmas which I am very grateful for. The whole process and experience with Scattering Ashes from initial enquiry, point of order, communication and help throughout to delivery was excellent. The products are of the highest quality and Helen and the rest of the team are compassionate and friendly and deliver brilliant customer service. Would 💯 recommend this company to provide memorable items to help remember lost loved ones. As a family we now have beautiful items that we will cherish for the coming years to remember a lost but never forgotten wife and mother.
Thank-you Scattering Ashes

23 December 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for taking the time to share such a beautiful review. We’re truly honoured that we could help create these special pieces in memory of your wife, and that you, your son, and your daughter now have items to cherish together as a family. It means a great deal to hear that everything arrived in time for Christmas and that the process felt supportive from start to finish. I’ll be sure to pass your kind words on to Helen and the rest of the team — they will be deeply touched. Thank you for trusting us with something so meaningful, and for your wholehearted recommendation.

Rated 5 out of 5 stars

Very straightforward ordering and…

Very straightforward ordering and transit process. Very sensitively arranged too. The robins are outstanding. Thank you...100% recommended!

22 December 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re really pleased the ordering and delivery process felt straightforward and handled with care. It means a great deal to hear how much you love the robins, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

I received my bracelets today

I received my bracelets today. Wow they are beautiful
Scattering ashes showed pure compassion through out the whole process. Kind, thoughtful and caring
Thankmyiub

27 November 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your beautiful words. We’re truly honoured to hear how much the bracelets mean to you, and it’s lovely to know the process felt caring and compassionate throughout. It means a great deal that you chose us for something so special.

Rated 5 out of 5 stars

Fir Cone Memorial

I ordered a Fir Cone Memorial from Scattering Ashes for my Dad's ashes. It is so beautiful and perfect to keep in our garden as a lasting memorial.
There was a slight glitch in delivery through no fault of the company but this was resolved quickly.

21 November 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re truly honoured that the Fir Cone Memorial felt like the perfect way to remember your dad in the garden. I’m glad we could resolve the delivery hiccup quickly for you. Thank you for choosing us at such an important time.

Rated 5 out of 5 stars

Unusual urn but quite perfect

The bamboo urn is perfect for my mother’s ashes as her casket was also bamboo and I know she would have loved them both ♥️

9 November 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We're truly honoured that the bamboo urn felt like the perfect choice for your mother, especially alongside her bamboo casket. It’s a beautiful and meaningful connection, and we’re so glad it brought comfort.

Rated 2 out of 5 stars

I purchased the sharing bucket thinking…

I purchased the sharing bucket thinking there would be enough living soil for 2 people's ashes unfortunately I followed the instructions and there isn't enough living soil for 1 person's ashes never mind 2

19 September 2025
Unprompted review
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Reply from Scattering Ashes

Thank you for your feedback, and I’m so sorry to hear you were disappointed with the amount of living soil included. The sharing tin is designed for small portions of ashes rather than two full sets - that's why it's the cheapest option - we’ll make sure that’s made clearer in the product information. We appreciate you taking the time to share your thoughts — it really helps us improve. If you'd like to discuss a solution, please don’t hesitate to get in touch directly.

Rated 5 out of 5 stars

Ceremony at Sea

I ordered a Water Journey Urn, it was delivered swiftly and very well packaged, the urn itself was made from beautiful material, the colour I chose was perfect. We scattered my father's ashes at sea, on a cruise on our way into Valletta Malta in a beautiful ceremony on P&O Azura. Everything was wonderful. My daughter transferred the ashes into the urn and said it was very simple. We are all very satisfied and happy that we chose to buy from this company.

3 September 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful review. We're truly honoured that the Water Journey Urn played a part in such a special farewell for your father. It’s wonderful to hear the ceremony at sea went beautifully and that the urn was just right in both colour and design. We’re so glad the transfer was simple and that everything arrived safely. Thank you for trusting us at such an important time — it means a great deal.

Rated 5 out of 5 stars

Excellent service, thoughtful and highly recommended

From the start, I found the Scattering Ashes website was full of useful information. When I contacted them in person, I found them very helpful and understanding. They swiftly arranged the despatch of some pillow water urns, which arrived next day, in time for us to take away to our chosen location.

In the end, we decided against a water location for the ashes. Again, Scattering Ashes were extremely helpful in organising a return and refund for the unused water urns.

I wouldn't hesitate in recommending their service and would certainly use them again in future. Thank you for making something so difficult much easier.

19 August 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful review. We're really pleased to hear the website and team were helpful from the very start, and that the water urns arrived in time for your plans. We're equally glad we could support you with the change of heart and make the return process simple. Your kind words and recommendation mean a great deal to us. Thank you for letting us support you during such a personal and emotional time

Rated 5 out of 5 stars

Great customer service

I used scattering ashes to help get in touch with a local boat captain to allow us to scatter my Mum's ashes. They helped in getting in contact, which we then arranged with the boat captain.
As part of this we also bought a water urn, which has to be the best thing ever as it allows for no flying ashes if it is slightly windy as everything is contained and biodegradable in the urn.
The urns were dispatched and delivered quickly.
The water urn was really nicely made.
We also ordered another urn but due to a mistake on our side it was the wrong urn, scattering ashes kindly provided a refund after we returned the urn with no fuss. This care is what is needed in this type of business so can only recommend them highly. Thank you Richard, Karen and Helen

26 July 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful and generous review. We’re truly honoured to have helped you organise such a meaningful farewell for your mum. It’s wonderful to hear the water urn worked well on the day and brought peace of mind during the scattering. We're also really glad the refund process felt easy and respectful — that care is at the heart of what we do. I’ll be sure to pass your kind words on to Richard and Helen. Thank you again for trusting us. Karen

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