Sands & Associates Reviews 

3,500
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,500)

600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Catherine Harris was a pleasure to work with

15 March 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy you found our staff pleasant to work with.

Rated 5 out of 5 stars

I felt very comfortable and not being…

I felt very comfortable and not being judge ..I feel I have a second chance to rebuild my life and get back on track ..

13 April 2026
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Reply from Sands & Associates

We are glad your experience was comfortable and non-judgmental. And that you are looking forward to rebuilding your life and finances.

Rated 5 out of 5 stars

At the beginning I was a little…

At the beginning I was a little apprehensive about what was going to happen, BUT after talking to Annette and her team I felt I was in good hands, they were professional, caring and supportive and very helpful, I would recommend Sands and Associates to anyone who found themselves in financial crisis, thanks for a great experience, great team, THANKS AGAIN

21 April 2026
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Reply from Sands & Associates

Thank you for the wonderful review and recommendation. Deciding to pursue an insolvency can feel overwhelming. One of our objectives is to support our clients throughout the insolvency process in a compassionate and professional manner.

Rated 5 out of 5 stars

Application

Ease of application and the staff was very profesional and helpful.

21 April 2026
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Reply from Sands & Associates

Thinking about and pursuing an insolvency can be challenging. We aim to assist clients throughout the process with professionalism.

Rated 5 out of 5 stars

The staff was great and comforting and…

The staff was great and comforting and very understanding and made me feel I wasn’t alone and made me feel very comfortable .

28 April 2026
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Reply from Sands & Associates

Our team understands that insolvency can be stressful and we are glad you felt welcomed and supported.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. All options were explained to me so I understood the process.

28 April 2026
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Reply from Sands & Associates

We are glad that the insolvency process was explained in an easy to understand manner.

Rated 5 out of 5 stars

Sands Trustee provided a calm and…

Sands Trustee provided a calm and thoughtful approach to my inquiry and helped me achieve my financial goals.

28 April 2026
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Reply from Sands & Associates

We are pleased to hear your experience put you at ease and is helping you achieve your financial goals.

Rated 5 out of 5 stars

Never been in trouble financially…

Never been in trouble financially before and was looking at filing for bankruptcy. Sands and Associates explained in great detail my options and helped me put together a consumer proposal package that was more than fair.
Shout out to Hannah for all her help and expertise! She's amazing!

28 April 2026
Unprompted review
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Reply from Sands & Associates

Experiencing financial debt can happen to anyone. Our staff utilize their experience and expertise to assist our clients with available options to help them break free from debt.

Rated 5 out of 5 stars

Extremely professional and to the point

Probably the most professionally handled experience I have ever had, with honest genuine care, clear communication and transparency. Omer was on top of everything with all my options and how to optimally move forward. He brought to my attention things that I myself even missed on my own for one. I felt like I was going nowhere before Sands & Associates, but that is no longer the case. Highly recommend, and thank you for everything moving forward.

28 April 2026
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Reply from Sands & Associates

Thank you for the recommendation. We are happy our staff were able to assist you with clear communication, transparency and you can now move towards being debt free.

Rated 5 out of 5 stars

Helen Tan was amazing..she never judged…

Helen Tan was amazing..she never judged and always answered my questions.

21 April 2026
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Reply from Sands & Associates

We are glad you felt comfortable. Our staff are available to assist clients with outstanding debt and answer questions that may arise before, during and after the insolvency process.

Rated 4 out of 5 stars

Relief in my life. Randi Smith

Relief in my life. Randi Smith
I can sleep again not worrying about how I was going to pay.I will say I'm having a hard time with no extras to get by. Miss my cards and line of credit. I know however it will get better. I truly appreciate how easy you made it to clear this debt from my life. Thank you to Helen and Sands and Associates .....

15 April 2026
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Reply from Sands & Associates

We are pleased to hear you found the insolvency process straightforward and are looking forward to a debt free future.

Rated 5 out of 5 stars

Sands associates that i have dealt with…

Sands associates that i have dealt with in the past couple of weeks were great calls were returned promptly and they were very helpful

23 April 2026
Unprompted review
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Reply from Sands & Associates

We are glad to hear you found our staff to be efficient and supportive.

Rated 5 out of 5 stars

Great experience

Great experience, very welcoming and knowledgeable staff and am very grateful that my situation has improved since dealing with them.

21 April 2026
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Reply from Sands & Associates

We are happy you felt welcomed by our staff and that we were able to assist you with improving your debt situation.

Rated 5 out of 5 stars

Everything

Everything! Your company is a miracle help for people who much need it.
I am so grateful I was able to find your services because you literally saved me and my small business. Saved me from drowning. I am so grateful for all your kindn and gentle help

22 April 2026
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Reply from Sands & Associates

Thank you for your wonderful review. We are pleased your experience with our staff was so exceptional and that you were able to take the first step towards being debt free.

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