Sandra Davidson Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the process smooth and stress-free. Many people highlight the excellent customer service, noting the team's efficiency, prompt communication, and dedication to keeping them informed at every stage. Reviewers also appreciate the quick response times and the overall ease of dealing with the company. However, a small portion of people were dissatisfied with the service, mentioning issues with unreturned calls and a lack of follow-up. Some customers also reported unprofessional behavior from an estate agent, and a lack of communication regarding property inspections.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, reliability, and care... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a sale fall through, Sandra Davidson managed to get me a new offer very promptly. They were helpful, supportive and did their best at all times. All of them were superb but Lesley in p... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience buying our 1st house With Sandra Davidson with Brother Asad & Brother Rizwan Hanif and Lesley Putnam they all ara amazing they are very prompt with all the enqu... See more

Company replied

Rated 5 out of 5 stars

Amazing experience buying my first house in Seven Kings with Rizwan Hanif and Lesley Putnam. They were always helpful, reassuring, and easy to deal with. At times I felt a bit impatient, but th... See more

Company replied

Rated 5 out of 5 stars

It is my pleasure to write a review about the staff of Sandra Davidson estate agents in Redbridge IG4. I found the staffs like Hamza, Sandip, Shivani , Dawod Taymoor are very friendly, efficient, h... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Established for over 20 years Sandra Davidson Estate Agents have long been recognised as a leading independent estate agent providing Residential Sales, Lettings, Guaranteed Rent and Property Management in East London and Essex including Ilford, Redbridge, Newham, Barking & Dagenham, Havering and Waltham Forest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very smooth process with Sandra…

Very smooth process with Sandra Davidson in buying my house. Rizwan and Lesley in particular were proactive and generally great to deal with throughout. Easy to reach via phone/email and always available to answer questions. Thank you both.

13 September 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mez, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 1 out of 5 stars

I am very disappointed by this agent

I am very disappointed by this agent. The letting manager viewed and valued my property for letting purposes and recommended some works to be carried out to bring it to a better standard. I did the works and contacted him so that we could continue the process. He did NOT respond to my email. I followed up with calls which he did not pick. After the last call he sent me a text to call me later. It is now two weeks since then.

2 September 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mr Kibira,

Further to your discussion with our senior manager yesterday, we sincerely apologise for any inconvenience caused.

We pride ourselves on the service we provide, and our reputation has been built on transparency, dedication, hard work and a high level of customers service & satisfaction.

As per the discussion yesterday, the manager you were previously speaking to is no longer working for Sandra Davidson Estate Agents.

We are very keen to continue working with you, and would welcome the opportunity to resume negotiations, with the intention to commence the rent for your property as early as possible.

We look forward to hearing from you, and hope we can build a long term relationship.

Regards

Sandra Davidson Estate Agents

Rated 5 out of 5 stars

Fantastic service

Fantastic service, nothing was too much trouble. No pressure and was given the best advice even though we were not using them. Would defo recommend and would not hesitate to use them in the future.

5 August 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Clare, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

I had a professional and friendly service with no fuss. My property was sold promptly and any advice I received was accurate and in my best interest. My next property will be sold by Sandra Davidson.

31 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Janice, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Rizwan and Lesley were great help when…

Rizwan and Lesley were great help when purchasing my property. They guided step by step.

11 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Hussna, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

I would highly recommend Sandra…

I would highly recommend Sandra davidson estate agency. I had few viewings with Ali, he was very good and confident, they have helped me to find a perfect house

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Krishna, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Shashank is really good has done all…

Shashank is really good has done all the Payments are been on time without any delay

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Preneesha, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Zaid branch manager is really good

Zaid branch manager is really good. He helped me a lot finding good house.

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Prathyusha, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Friendly and very helpful

The team at Sandra Davidson has been really helpful to us . They are very quick in answering the queries and really helped us to find a good house . I am very happy with their service . The staff is really friendly and welcoming . Thank you.

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Suman, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

I found Sandra Davidson to be really straight forward and professional while providing their services. Ali came over to my property for a valuation and gave me an excellent understanding of my property worth and potential future aspects. Out of all agents that came around I found that Ali stood out the most. Highly recommend going to them for their services.

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Nadiyah, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you

After using other agents in the past, I have been so impressed with Sandra Davidson Estate Agents. From when I first met Nitan, I felt confident that they would sell my property. Riz and Ali dealt with all viewings - they were always punctual and knowledgeable with the area and the house. I always felt like I was dealing with real people and not robots! Lesley then dealt with the matter efficiently through to the exchange of contracts. I will be highly recommending them to my friends and family and would not hesitate to use them again.Thank you all at Sandra Davidson.

9 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Humz, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

An outstanding agency

Sandra Davidson estates agent in seven kings have been the most reliable agent I’ve used since 2011, Lesley & Zaid have done an excellent job they all ways kept me updated what ever the matter in the most professional manner. Recently helped me with the sale of my property and the service provided was excellent never needed to chase them for anything they found a buyer immediately after the property was up on sale and found me the best solicitors to act in the sale procedure they liaised with both parties solicitors which reduced a huge amount of stress for me. I have dealt with many other agents and must say Sandra division are the best to sell or rent your property..

8 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mr Shabir, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 1 out of 5 stars

Dishonest and Unethical

Do not trust them if they say an offer has been accepted. They will just drag you along and let you waste your time and money!

7 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Anon,

Many thanks for your review. Please see below our response to the same review previously posted:

Dear Anon,

Many thanks for your valued comments, we are always seeking to continuously improve and your feedback is always helpful.

We understand purchasing a property can be a stressful process, and often there are many steps which need to be taken to follow the guidelines and regulations. I am deeply sorry to hear that you have incurred costs.

At Sandra Davidson Estate Agents, we work to a strict code of conduct which is underpinned by our code of best practise, The NAEA, statutory authorities, The Property Ombudsman and Anti-Money Laundering regulations dictated by HM Revenue & Customs.

Having investigated your compliant, I understand from the office that the offer was not formally accepted. Although your offer may have been acceptable in terms of the amount offered, we were waiting for documents from you so that we could verify in order to sign off our Anti Money Laundering checks. Unfortunately, without carrying out this risk assessment, we are unable to progress any offers to sale agreed.

Therefore your offer was never formally accepted and a sale agreed letter with notification of sale were not issued.

Generally, solicitors will not start work on a purchase/sale, until they have received a formal letter confirming the sale has been agreed, along with a memorandum of sale which contains relevant information the solicitors need to start work.

I am surprised your solicitor commenced work on the purchase, without having receiving memorandums of sale, it may be worth asking them to provide a refund.

If you are still interested in proceeding with the purchase, please contact our office at your earliest convenience, providing the requested documents so we can carry out our money laundering checks, and if satisfactory report to the vendor and seek their instructions.

We look forward to hearing from you.

Regards

Customer Services
Sandra Davidson Estate Agents

Rated 1 out of 5 stars

WORST estate agency

The WORST estate agency I have ever dealt with. Riz confirmed that the sellers have accepted our offer for a property but slyly continued viewings and accepted a different offer without notifying us. We had already instructed and paid for our solicitors to start working on the purchase and are now left out of pocket and wasted time which we could've spent looking for another property. Not professional at all - they didn't even notify me until I kept calling for an update on my purchase. PLEASE DON'T TRUST THEM

7 July 2021
Unprompted review
Sandra Davidson Estate Agents logo

Reply from Sandra Davidson Estate Agents

Dear Anon,

Many thanks for your valued comments, we are always seeking to continuously improve and your feedback is always helpful.

We understand purchasing a property can be a stressful process, and often there are many steps which need to be taken to follow the guidelines and regulations. I am deeply sorry to hear that you have incurred costs.

At Sandra Davidson Estate Agents, we work to a strict code of conduct which is underpinned by our code of best practise, The NAEA, statutory authorities, The Property Ombudsman and Anti-Money Laundering regulations dictated by HM Revenue & Customs.

Having investigated your compliant, I understand from the office that the offer was not formally accepted. Although your offer may have been acceptable in terms of the amount offered, we were waiting for documents from you so that we could verify in order to sign off our Anti Money Laundering checks. Unfortunately, without carrying out this risk assessment, we are unable to progress any offers to sale agreed.

Therefore your offer was never formally accepted and a sale agreed letter with notification of sale were not issued.

Generally, solicitors will not start work on a purchase/sale, until they have received a formal letter confirming the sale has been agreed, along with a memorandum of sale which contains relevant information the solicitors need to start work.

I am surprised your solicitor commenced work on the purchase, without having receiving memorandums of sale, it may be worth asking them to provide a refund.

If you are still interested in proceeding with the purchase, please contact our office at your earliest convenience, providing the requested documents so we can carry out our money laundering checks, and if satisfactory report to the vendor and seek their instructions.

We look forward to hearing from you.

Regards

Customer Services
Sandra Davidson Estate Agents

Rated 5 out of 5 stars

Highly recommended Estate Agents

After moving abroad, I rented my property for five years, and during all these years Sandra Davidson Estate Agents were my letting agents. I could not have found better agents to let my property. The service I received from them was of the highest standard. They found the best tenants to rent my property, managed the property extremely well, were prompt in all communications, and ensured that my property was well looked after whilst it was rented.

Sandra Davidson Estate Agents again helped me sell the same property (the property was only sold last week) in a record time. The whole process of the property sale was so smooth, all due to the very high standards of professional help and advice I received from my estate agents.

I especially want to thank Monty who has always been extremely helpful in all matters of letting and sale of the property.

I would recommend Sandra Davidson Estate Agents to anyone who is looking to rent or sell their property.

6 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Praveen, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Hats off to Rizwan

Brilliant and an exceptional services from beginning to end by Rizwan. Always available on the phone if we required an update and managed the whole process seamlessly.
A honorable and true gentlemen.
I should also mention and Thank Lesley for her efforts in the process, contacting the sellers solicitors and asking them to raise their game and complete the paper work in time for us.

2 July 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Sunil, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Lesley was very helpful

Whilst our purchase was slow moving at times due to solicitors, Sandra Davidson remained professional and very helpful throughout constantly keeping us updated and chasing on our behalf. Would recommend their team.

17 June 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Charlie, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Estate Agents

We have sold our house and bought the new one through Sandra Davidson. Both experiences have been great. I wouldn’t have gone to view the one we bought if Rizwan hadn’t insisted as he knew it was exactly what I was looking for. Zayed, Ali, Rizwan and Lesley have been brilliant from start to finish! I would definitely recommend.

15 June 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Romina, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional service, smoothed out the whole process

I found Sandra Davidson to be very professional and efficient in helping us to sell our home and buy a new one. They were courteous and helpful throughout and went the extra mile to ensure that our chained transaction went through. Riz and Ali in particular were helpful sales people and Lesley was great at bringing the transactions to a conclusion. Very communicative.

5 June 2021
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Mobeen, Thank you for your review, it was a pleasure working with you, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish when selling my house. Any queries were resolved as soon as possible. Would highly recommend them.

4 June 2021
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Reply from Sandra Davidson Estate Agents

Dear Mrs Alicoon, Thank you for your review, it was a pleasure working with you, we look forward to working with you again.

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