Samsungpromotions Reviews 

Bought A54 in order to obtain galaxy watch, has not arrived months later, don't even like phone. Complained several times to no avail. They could not care less.

NEVER AGAIN
Bought a tv promotion with a sound bar received no cash back absolute SCAM, if you try and call them they just tell you they can’t do anything about it and hang up on you.
Disappointed yo say the least

Gave details was told promotion was paid into.my account which it definitely wasn't. They called out a different Iban and bic which wasn't mine and told me it was my fault for giving wrong details I was with 2 others when filling out my details triple checked before sending and they say my fault ill never go for a Samsung promotion again complete scam. Spent 20 mins on hold again to no avail.

I purchased a tv in Dec 22. Found it cheaper elsewhere within 7 days and applied for Price Promise claim. After giving a whole load of proof I got an email that it was accepted on 5th Jan and I was told to wait 45 days. It’s April now and no sign of money. I contact them only to find out it’s been rejected and they can’t do anything. But I wasn’t sent any email regarding this they made me wait 45 days hence my return window has closed. All I get is sorry we can’t do anything. Deceiving thieves! How are they getting away with this is beyond me. Please save your money and go elsewhere.

Avoid Avoid Avoid !!! I claimed in October and I gave all the information they asked for and still they refused it. Its a scam Avoid I only bought the phone so I I could get the watch but they still refused it really disappointed.

Put in a claim for cashback offer with you buy s23 ultra never received anything, contacted samsung and there saying I need a order number with over 12 digits and mine is only 10.......what a con, they should be ashamed

First it took 6 weeks for my promotion to arrive they sent a broken item then they told me to send it back so I did and haven't heard anything scince they just completely blanked me think I been scammed by Samsung promotions

Submitted my claim in December for £150 cashback and received e-mail confirming it had been approved. Have since received an e-mail asking me to send the imei number which I had already provided in the claim. Received an e-mail this morning saying they have now cancelled my claim as took longer than 48 hors to respond. Can't even resubmit the claim as now over 60 days since purchased my device. Absolutely fuming.

I recently purchased a 65-inch Samsung frame TV which cost in excess of £1000. There was promotion to claim a free bezel, which I applied for. The bezel arrived and was broken. I contacted customer service and after a long drawn out process to get a replacement, the replacement arrived 2 weeks after also broken!! the package which was damaged as delivered and in it was a broken bezel. I hoped that I will have a framed TV when I bought it as advertised however yet again it came broken. It is a joke. Why not sell together bezel with TV at the same time? I presume because this is "free" Samsung is purposely careless. I wonder if the same service and quality "repeated broken bezels" if I would purchase one from their website. For this alone, I am disappointed and frustrated by their lack of attention. These TVs are over thousand pounds with the bezel over 99 pounds!

Useless. Made two cashback claims. Exact same details. One was paid on time (£100) yet the second one (£500) mysteriously fails. The call centre says they tried to pay but it was rejected. (Impossible since it's the same details as the previous claim which was paid).
It's now stuck in limbo with the repeated update from the call centre that a 'special' department is 'investigating' it.
Not sure what they are investigating for so long, it's not a homicide.
Certainly won't be lured into any Samsung promotion in the future, not to mention the number of crazy hoops they made me jump through in the first place just to get the claim approved. Utter joke of a service.

[UPDATE] After waiting nearly 2 months with zero result, and running around in circles on a hamster wheel with customer support who kept repeating the same lines: ["sorry sir, it just shows that it's under investigation by the accounts team who are not responding to us"]
decided to take matters into my own hands; found the name of the company that actually runs the promotions on behalf of Samsung; did a little digging to find the emails of the top management and reached out to them explaining the whole fiasco. Less than two hours later, money in the bank.
I hate to resort to such methods, but it's effective when all else fails unfortunately.

Used Samsung promotions 5 times now. Always paid out. So far have got free earbuds, £80 cashback on s7fe tablet, 2 x £300 cashback on 2 x S22 ultra's and £150 adidas voucher for s8 ultra tablet.
Does seem too good to be true, but, has always paid to me in timescale promised. Some of the deals are fantastic, with unbelievable trade in figures.
Just a case of keeping your eye on the promotions and hedging your bets.
100% happy customer

Bought a Samsung galaxy s22 ultra on the 10th of December, applied for the cashback and was approved on the 22nd of December, 45 days is big waiting, a couple of weeks ago decided to check if there was any reviews about the cashback, for my surprise most of the reviews were bad I thought of course it was to good to be true, because I still 15 days to go, didn't call them but was expecting to call when the 45 days had passed.
But can't complain, just received the money on my bank account 40 days later, so the only thing I can say is
THANK YOU SO MUCH SAMSUNG

I stupidly purchased a Samsung TV & sound bar directly with Samsung instead of buying at John Lewis. What a gullible idiot I am in believing Samsung promotional marketing. I had to make a separate claim for each item purchased, luckily it was only two items.

After 2 months, multiple requests from Samsung asking me repeatably for the same details, proof of purchase, proof of competitors price, web urls, fighting & reopening a declined claim... over 30 emails back & forth, sending the same information again & again & again. All you frustrated customers reading this can now congratulate me, as I have fought & now finally been paid £50.

...It was the principle.

Anyone less stubborn would have given up well before this. It's not right what Samsung are doing. A strategy of making it so difficult & convoluted to claim their promotion that I'm sure most customers simply do give up.

I'm past caring if someone from Samsung eventually reads these damming reviews & changes policy. What they're doing probably isn't unlawful but it's either morally corrupt or completely inept. What I do hope is the general public read & take head of Samsungs customer experiences & do not purchase directly with Samsung. Whatever their products are like, Samsung definitely DO NOT deserve YOUR custom based on they way they disrespect their past customers.

Haven't received yet after 45 days as stated, claim approved in December, but judging by reviews below, people who have been approved in January have had theirs paid out, which is abit strange but I do have hope you guys are doing it in batches backwards.

Bought an Samsung galaxy zflip 4 phone put my claim in on 13th jan 2023 , for 150 pound cashback I was bit dubious whether I would receive the cash back from these reviews even tho my claim had been accepted today the money went into my bank account thank u samsung

After reading reviews, l thought it was a scam up until today when l received my 200pounds cashback into my account through Samsung sister company called opic limited. Please follow their procedures and your cashback will be transferred into your bank account within 45days

....and thats saying something. First they sent me a broken bezel. Then took a month to arrange a free return which was too large for the courier.

After finally getting the return sent I told them I wanted a REFUND as I would never use them again.

Next they have only gone and sent out a REPLACEMENT.

So 6 weeks later they are saying to reject their delivery and they will process the refund. All guys offshore and incompetent.

I had the same . My claim was aproved i have recived a email they will csend a money to my account soon and i still didnt revived any money . They only joking i going to court coz if someone offer cashback and didnt finally will pay for you its lier a customer and breaking a low i already discuss with my solicitor

Disgusting, claim approved on 8th Dec, was to be within 45 days to be paid. 50 day now. Still haven't received payment, no update, no email, nothing from them.

Called 5 times, nobody has a clue what to say or do at customer services. Samsung are Vile money grabbers.

I bought a new Galaxy S22 0n the 23rd January which offered a new Chrome book if bought before the 24th.

The Claims Form procedure has now closed.

Found another way in to the Claims form