Samsungpromotions Reviews 

We bought 2 brand new Samsung S26 ultra with £300 cashback on each, the date for payment has come and passed nothing yet, they ignore any form of contact.. this is going straight To ASA and Trading standard.
they are not professional

I have bought maybe 10 mobile phones over the years, 5 tvs, 4 tablets, 4 buds, 3 smart watches even a microwave and the points add up to next to nothing. Waste of time.

Looking at the reviews here, I see I'm not alone in my experience. My claim was rejected three times, putting me through unnecessary stress. I'm a Samsung customer for over a decade and didn't need a promotion to reel me in. Now they've messed me about, I'm thinking of going with another brand next time. Why bother with 'promotions' if you're just going to upset your customers?

Absolute disgrace of a company. Purchased a samsung s26 ultra from samsung. Chose 250 mastercard. Which was downloaded to my wallet. Saved till my birthday and when i went to use it had been removed. Contacted them. They told me to contact the supplier of the card. Who said it had been removed by samsung. So recontacted them. And was told they would investigate. Asked for details of purchase which they already had and provided again. 4 weeks later no reply. Emailed them and their answer was i failed to submit kyc. Kyc for what? Theyve never asked either via letter, or email for one. Judging by reviews a common practice. And we have 3 samsung phones, 2 tablets and 2 tvs all samsung. Daylight robbery.

Warning- If you hear Samsung provide cashback when purchasing kitchen appliances from electrical/kitchen specialist. Don’t believe it, it’s just collecting data, rejecting claims for no reason and providing broken links. Shambles.

Unfortunately, I have to give one star. Samsung confirmed receipt of my claim (wallet cashback) but then did not fulfil the bargain. After months of calls, I was finally given the relevant number, prior claim acknowledged, no prior reward e-mail received. I was then sent the e-mail. On clicking the link, "We're sorry. The payment you have tried to access has expired." The line is now not even being answered. Ha Ha, Samsung, how we all laughed. Why even bother asking if the cashback was a factor in the phone purchase since you have rendered the question irrelevant.

Bought a new phone from Liverpool and was told I'd get £200 for my old phone but I had to send it to them with proof of purchase for new phone. They've validated that old phone was recieved on the 8th june and its now the 20th july. Ive been told I've got to wait 45 days even though they have my old phone in their possession. Absolutely joke tbh as you would sell your car etc and wait 45 days for the money. Never again, should have just taken it to CEX who were giving a fiver less

Don't waste your time they promise you cashback and say your eligible but you try to browse for your tv model and choose date of purchase and the website just grays all the dates out you need to select to waste your time collecting data from you..

I purchased a Samsung Neo OLED 4K smart television on 2nd June. I applied for and received an email from Samsung confirming a 5 year warranty.
On that email there is "a chance to win a £500 Samsung voucher" by entering a review. When I click on the "add your review" there is no ability to enter one for a television.
I telephoned Samsung but no one can apparently assist.
I am very happy with the tv but am concerned with the offer which I cannot enter

I have been a Samsung user for as long as I can remember , did all thru asked when I got my new s26 ultra for the cromebook. But they apparently sent me an email as my receipt wasn't good quality enough. So missed by 1 day. This is how thru treat a lifelong customer with TERMINAL CANCER. BRAVO SAMSUNG. I NEVER SAW ANY EMAIL ASKING FOR A PETTER PIC. MAYBE UPGRADE TJE CAMERAS IN YOUR £1500 PHONE I JUAT BOUGHT. WONT BE SHOPPING WITH OR DONATONG MY SAMSUNG ECOSYSTEM TO ANYONE. BUY FROM COMPANY THAT TREATS CUSTOMERE BETTER.
Stephen winfield.

What a scam "reward" system. Profit off our time and data collection by millions and millions and put so few prizes out that i cant even get a 10 dollar gift card with 8 days remaining in the month. MAKE THE TOP PRIZES AVAILABLE TO EVERYONE WHO EARNS THEM. Tf am I gonna do by continuing to support a greedy company like that. 10 dollar prize out of stock?? What you have no more 10 dollar bills to spare Samsung?? I've literally had Samsung TVs and Phones since they were a thing, 20 plus years, but this little scamming kinda crap has changed my mind for good. Great job to the morons who came up with this. You' ve soured my taste so bad with this scam that ill never buy samsung again. And ill be sure to tell everyone I know as well. 10s of thousands of future dollars going to your competitors now. Be 100% certain of that.

This is a total scam.
Don't bother claiming the£200 cash back you will never get it.
Samsung UK should be ashamed .
Anyone who works for customer service is getting paid for nothing. They should all be dismissed.!!

I bought a Samsung Flip phone with a £200 cash back offer. Submitted all the paperwork immediately. Took them 4 months to process and seemingly impossible to redeem the voucher before it expired. Scam.

I bought the galaxy fold 7 partly because they offered £300 cashback. Eventually got it. I want a watch. There are no watches for less than £300 AND you can't top up the card to buy a slightly more expensive one. I was told to buy something for less than £300. What a con.

Brought a new Samsung and promised £200 cashback if I submitted a claim. I sent all of the paperwork and it was all approved and yet here I am 4 months later still waiting. Noone to contact, just a reference which states it's being processed. Absolutely scam. Now looking to trading standards to investigate false promotions

Shame I have to give 1 *. They don't deserve that. The staff in the phone shop promoted this offer & helped with the initial claim which came back asking for more information. The code to access the claim didn't work. We returned to the phone shop. The claim was cancelled & resubmitted. This time Samsung wanted proof for a watch. I hadn't bought a watch! We resubmitted to be told the codes had already been used! Well yes they had unsucessfully! This is a scam & I suggested this to the staff in the phone shop who told me Samsung actually want people to claim but they aren't doing so. Mmmm I wonder why!!

Supposed to get a rewards after purchasing phone . Waited 30 days. Then text it's on its way been waiting 9 days. Tried several contact numbers and e- mails no help. Can't speak to a human absolutely. Had samsung phones and things for years but not pressed with the service at all. Be going else there in future.

S25 purchased, it came with a free watch offer.Received confirmation of claim no ( 568-791-712 if Samsung are interested) after registration.
6 months later, nada and pretty much impossible to chase up.
Fraudulent offer or incompetence one way of the other.

Purchases 3 phones between me my partner and my parents and should get £150 each we've got the card details yet can't spend it anywhere everytine we put it into a website and get notification it still says failed. When first tried to set it up it says add to samsung wallet yet they tell me it can't be added to it well why does the site say it then. Annoyed keep chasing our own money and can't spend it as no1 will help

I had serious doubts about actually recieving my pre paid card due to all the bad reviews, however I received it today!
Acceptance of claim took around 4/5 days and then it said I would receive the pre paid card within 30 days, I received it today on day 28.
Spoke to customer services a couple of times just to ensure it was actually legitimate and they reassured me.