Samsung parts had exactly what I needed to fix my dishwasher, and this time when I ordered it arrived quickly. Last time I ordered the parts they never arrived, which was actually fedex's fault, howev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.
Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin
Our refrigerator is almost 8 years old and it has had several things go wrong. But, Samsung has a wonderful parts department and in the things I have repaired they have been an easy task to take care... See more
3.8
Great
917 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The rep was very knowledgeable and…
The rep was very knowledgeable and thorough and patient with me.
24 June 2019
Unprompted review
Easy to order parts.
24 June 2019
Unprompted review
Needed a BN59-01179A TV remote control
Needed a BN59-01179A TV remote control. Search did not offer a replacement part number, rather sent me to a table of pictures where i found my model number. When I selected the model, I ended up at a single page for the remote with a message at the top of the screen, indicating that the replacement model number is BN59-01179B. The list of supported models at the bottom of the page did not contain a TV model number resembling my TV model number (UN32H5500AFXZA). I ordered the part, but I don't have a lot of confidence that I bought the correct remote
23 June 2019
Unprompted review
Reply from Samsung Parts
Dear Valued Customer,
BN59-01179B is replacement part number which is alternated by the manufacturer, Samsung, and it should work as BN59-01179A. If you experience issues with the remote, please contact us.
SamsungParts.com
Very Helpful Service Site! Outstanding woman helped me.
After trying to reach one of the Samsung stores in CA I called a number that said something like "for help" AND IT WAS HELPFUL!!! The woman was very helpful looking up to see if what I needed was available (a battery for a Note 3 from 2013!). Then she directed me to the Samsungparts.com website so that I could purchase the battery. THANK YOU FOR A REAL PERSON TO WALK ME THROUGH THE SITE!
23 June 2019
Unprompted review
Customer Service answered quickly and…
Customer Service answered quickly and answered all of my questions and concerns. She even walked me through how to order my needed water filter. I didn’t like that I didn’t frees shipping which should be offered for any order over $50 and will likely look elsewhere before purchasing with samsung
22 June 2019
Unprompted review
Had the parts I need.
21 June 2019
Unprompted review
Parts are available and the pricing is…
Parts are available and the pricing is good.
21 June 2019
Unprompted review
Good service
20 June 2019
Unprompted review
Had a lot of trouble getting to owners…
Had a lot of trouble getting to owners manual for my tv. Easy to get remote.
Thanks,
20 June 2019
Unprompted review
Absurd shipping costs for a tiny product
Had to purchase a small part because it wasn't included in a product that should have had it to begin with. Also had to pay over $30 for shipping to get in the next day, which is something that really should be included in such a basic service offered by somebody as high profile as Samsung.
Would not recommend to anybody; only here because it's urgent and nobody else is able to ship it any faster.
20 June 2019
Unprompted review
Reply from Samsung Parts
Dear Valued Customer,
We stock most of fast moving items to ship as quickly as we can; however, elevated cost for Next Day Air is determined by the shipping carrier. Also, no manufacturers offer Next Day Air shipping at no additional cost.
SamsungParts.com
Easy to follow web page
19 June 2019
Unprompted review
Great website
19 June 2019
Unprompted review
I needed lost cables for my surround…
I needed lost cables for my surround sound blue ray equipment. After contacting Samsung direct they referred me to the Samsungparts.com website. With a few clicks I found my missing cables. Ausome
19 June 2019
Unprompted review
Easy to navigate the website and find…
Easy to navigate the website and find parts!
19 June 2019
Unprompted review
Parts are insanely overpriced to ship.
19 June 2019
Unprompted review
No option to buy multi pack.
19 June 2019
Unprompted review
Excellent part and service.
18 June 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.