Samsung Parts Reviews 873

They show the wrong part in the picture for a shelf for a Samsung fridge. When you return it to get the right shelf, they do not refund you in full and expect you to pay $26 just to return the shelf that you didn't order in the first place. Fraud!

Fast and easy customer support for assistance with replacement parts. Had a 2022 model needing a new crisper shelf in 2026. Still carrying parts for it.

Helpful and above and beyond

sure, I spoke with one of your team members about the size , after her doing her investigation ,she still assured me that it was the right fit. I guess i still sounded unsure & then spoke to a manager who also investigated the proper size & reassured me that once it arrives if there is a problem to contact Samsung Parts Dept. No action was needed, it was in fact a perfect fit. great customer service!!!!!

Part refunded and
New part ordered with a very kind and knowledgeable representative!

Fast shipping. Item was well packaged.

The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.

Excellent representative addressed my needs

The support fellow was patient kind very helpful. I would recommend him highly. He needs a raise.

I found the person i spoke with very helpful as helpful as far as you can be via phone conversation, pictures and video.

Samsung they went above and beyond to respond quickly on questions I had

Easy understanding support program and relatively non-time-consuming. It Great!

The agent was very helpful and resolved my issue very fast timely manner.

The back section of my dryer's lint catcher wore down after a few years, and slipped down into the groove where the lint goes. I did not think I would be able to get it out, and thought I would have to get a service person, or maybe a new dryer. I just walked away a bit upset and thought "what am I gonna do now?" The next day, I went down to my basement and stuck my hand in the groove as far as it would go. Not quite close enough to retrieve it. Then, I looked for something thin and flexible to make a hook to get the piece out; got my flashlight, and stuck my head in the dryer to see if I could retrieve it. It worked! I turned the piece around and saw a code on the back, then went to the Samsung website on my laptop and put the code in. THANKFULLY, it came up as a replacement part; I ordered it and got it in a few days! What a relief! I am so grateful to the Samsung company and will buy their products in the future when needed!

The chat was fast and accurate. Thanks

Expert service and communication! Didn't have any issues and got what I requested quickly!

Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin

great customer service and the parts arrived very fast

I received the part quickly and it was the right part.

Thank you for you help. Every one was very nice, kind and patience Thank you.