Sahara BBQs Reviews 

292
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy build of the products, often noting their durability and impressive appearance. Many also highlight the excellent service received, with staff being helpful and responsive to inquiries. People frequently commend the quick and efficient delivery, with orders often arriving promptly and well-packaged. However, some customers also noted occasional issues with delivery, experiencing delays, lack of communication regarding timelines, or even packages being returned. A few other people also felt that some products arrived with minor damage, such as dents or damaged frames, or encountered issues like mould on parts or rust not covered by warranty.

What people talk about most

Product

Customers generally express high satisfaction with the products, frequently praising their quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the appearance, build... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as excellent, helpful, and... See more

Order

Consumers find order to be positive, with many reporting that ordering parts online was easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(292)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid Assembly it was!

Bought Sahara Rapid Assembly Plus Gas BBQ from Dobbies, reduced from £169 to £135. Pretty rapid assembly, my own 'skills' slowed the process - wheels put on diagonal legs rather than two on one side !!!! .. This looks good and works really well, easy to move into shed for storage. Very pleased and would highly recommend.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

New heaters for old

My second refurb of a Provence portable gas heater. After renewing one for my log cabin last year, I bought another heater 2nd hand which wasn't working. Because of my previous success, I knew that ordering a replacement heat chamber from Sahara would do the trick. And it has! After a speedy delivery of only 3 days, I was able to fit this and turn the old heater into a new one, for less than 1/2 the price. Magic, just like Aladdin's lamp😁

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Sahara S350 BBQ

Excellent quality and very clear & easy assembly instructions. Easy to use and maintain and clean. We use a number of time ever week.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Such a good bbq design and high quality

Such a good bbq design with pull out shelf, discreet gas bottle container. Extremely well made although it did take a little longer than expected to put together ! Such good value when compared to say Webber, and of equal quality. A very serious contender.

Unfortunately not sold in many outlets and am ordering rotisserie direct.

Would highly recommend

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Very very impressed!

Missed two provided parts and left an earlier 8/10 review. This is to correct my mistake: 10/10 from start to finish - website easy to use, payment and confirmation easy, delivery very helpful and more than expected, the little gizmo for building the S350 bbq was the best I have ever seen, and it took about the expected time to build - and it lloks fabulous!! Thank you all!

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I've owned my BBQ for a few years but wanted to adjust it and needed a part that I couldn't find anywhere. I contacted Sahara and they were absolutely amazing. Totally exceeded my expectations. They clearly do service for life.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, great price. After sales also top rate. Assembly a little fiddly, but nothing that perseverance does not beat.

3 May 2024
Rated 5 out of 5 stars

Great After Sales Service

My old mild steel vaporising bars had become rusty. Luckily Universal Innovations supply pretty much ass the spares you will need to have your BBQ looking like new and they supplied me with new stainless bars. Delivery took 4 days and I am ready to go again. Great service from a great company.

29 April 2024
Rated 5 out of 5 stars

Looked for grills for Sahara x350

Looked for grills for Sahara x350. They were out of stock.Informed by email that I would automatically be emailed when they were available. Notified 4 days later and completed the purchase by phone.Delivered two days later.Great service.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Looks great and good quality

We love our new BBQ. It was relatively easy to put together and feels solid. Being able to see the food cook through the glass is a bit different and looks pretty cool! Really good value for the money. Purchased ours in a sale!

30 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look