Safeguard UK Reviews 

6,635
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the entire phone process is remarkably smooth, well-organized, and very easy to understand. Consumers also appreciate the user-friendly website and consistently find that the insurance quotes offer reliable coverage at very competitive and affordable prices. However, some people mentioned that renewal quotes could be significantly higher compared to previous years and sometimes include unexpected additional service charges. A few reviewers also noted difficulties interacting with automated online systems or experienced technical website issues when trying to successfully complete their insurance transactions.

What people talk about most

Price

Clients share positive opinions on price, noting that policies offer great value and competitive quotes for... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the online process is smooth, well... See more

Service

People report positive experiences with service, highlighting great prices, straightforward policies, and... See more

Website

Customers consistently note positive experiences with website, describing the online process as smooth, well... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Good value compared to other companies. Also recommended by consort motor homes, said they are really good if you need to make a claim. Very easy to understand when arranging over the... See more

Company replied

Rated 5 out of 5 stars

Before I purchased this I tried another company and found it to complicated to complete I abandoned this and went to this firm and it was easy so the other firm lost a sale . Although I am a pensione... See more

Company replied

Rated 5 out of 5 stars

The lady that I spoke to was so pleasant, friendly and helpful. She ensured all details were taken and sorted whilst applying for the quote, and helped to answer every question I had throughout the pr... See more

Company replied

Rated 5 out of 5 stars

Very helpful and very easy. In times where you just want something done, to speak to a real person and get things sorted was very so refreshing. Not experienced thankfully how a claim is handled but i... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Safeguard provides a range of insurance products to suit the needs of caravanners, motorhomers and home owners throughout the UK. Our knowledge and expertise spans insurance for motorhomes, caravans, static caravans, park homes and houses.

Safeguard UK

Written by the company

We understand caravan, motorhome & home insurance

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(6,635)

2,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lesley was really helpful & explained a…

Lesley was really helpful & explained a few things I had asked.

2 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for posting your feedback.

We are so pleased to hear that your advisor provided such supportive assistance and took the care to clarify all of the points you raised.

If you ever need any further help, please do not hesitate to reach back out to us.

Kind regards,
Vicky @ Safeguard

Rated 5 out of 5 stars

Buying on line keep it simple

Before I purchased this I tried another company and found it to complicated to complete I abandoned this and went to this firm and it was easy so the other firm lost a sale . Although I am a pensioner I did get my daughter to try and she found the other firm hard so as I say keep it simple

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for leaving us a review today.

We are so glad to hear that you found our process straightforward to complete, especially after having such a frustrating time elsewhere. Keeping things clear and accessible for all our customers is really important to us, so it is great to know that both you and your daughter had a much smoother experience on our site.

If you ever need any further support from us, please feel free to get in touch.

Kind regards,

Vicky @ Safeguard.

Rated 5 out of 5 stars

Marc's house insurance

The site was easy to navigate and offered a very easy to follow price for my house insurance.

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thanks so much for taking the time to share your feedback with us. It is wonderful to hear that our website was smooth to browse and provided a clear, straightforward quote for your home policy.

Should you ever need anything else, please feel free to reach out to our team at any point.

Kind regards,
Vicky @ Safeguard.

Rated 5 out of 5 stars

Very polite people and very friendly to…

Very polite people and very friendly to deal with

22 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for sharing your feedback with us.

We are delighted to hear that our team made such a warm and pleasant impression during your interactions.

Should you require any further support from us in the future, please don't hesitate to reach back out.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

Easy website with good features

Easy website with good features, plus a very affordable quote.

30 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for sharing your thoughts with us.

We are delighted to hear that you found navigating our online platform straightforward and that you secured such a budget-friendly price.

If you ever require any support in the future, please do not hesitate to reach out.

Kind regards, Tahara @ Safeguard

Rated 1 out of 5 stars

My documents were not attached and…

My documents were not attached and you caused my council to penalize me .
When I sent the document attached email to the council I then thinking my vehicle was safe went to Paris for the weekend
SO PLEASE SEND MY DOCUMENTS FOR MY CAMPER INSURANCE. And expect a complimentary something to sooth my frustration.
Regards Mehgan Hoffman
90 Revelstoke Road SW18 5PB London

27 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thanks for taking the time to leave a review. We're sorry to hear about your frustration and the inconvenience this has caused.

Having reviewed your account, I can confirm that your insurance documents were originally posted to you on 26 August 2026. I can also see that we have sent another copy of your documents by email today to ensure you have access to them as quickly as possible.

We understand your concerns regarding the council penalty and appreciate how upsetting this situation must be, particularly while you were away. If you have not received the emailed documents or require any further assistance, please contact our team directly and we'll be happy to help.

Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Kind regards,

Chris @ Safeguard Insurance

Rated 4 out of 5 stars

Simple and quick to switch

Simple and quick to switch

25 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for leaving a review.

It is great to hear how straightforward you found transferring your policy over to us.

If you ever require any support from us, please feel free to reach out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Buying my home insurance through Money…

Buying my home insurance through Money supermarket.com with Safeguard was straightforward and a competitive price. It has a 5 star defacto hence was my 1st choice for that reason

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for leaving us a review.

It is brilliant to hear that setting up your building and contents cover through the comparison site was so seamless, and that our top regulatory rating gave you total confidence in your choice alongside a great premium.

If you ever need any support from us going forward, please feel free to reach back out.

Kind regards,
Rachael @ Safeguard

Rated 4 out of 5 stars

So far so good

So far I have no complaints with safeguard

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for sharing your thoughts with us.

It is wonderful to hear that your experience with Safeguard has been entirely smooth and trouble-free so far.

Should you ever require any assistance from us in the future, please do not hesitate to reach back out.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Easy Sign-up

Easy policy set up - initial quote created via Compare the Market. Good communication and easy to create an account on their website.

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to write a review.

It is brilliant to hear that you found the onboarding experience so smooth after starting on a comparison site, and that setting up your online profile was straightforward alongside clear updates.

If we can ever be of any assistance in the future, please feel free to reach out to us.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

Great Cover

Policy was at a very good price and the cover was just right and very easy to set up.

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for sharing your review with us.

It is great to hear that you found a budget-friendly option tailored to your needs and that setting everything up was so hassle-free.

If you ever need anything else, please reach out to us at any time.

Kind regards,
Rachael @ Safeguard

Rated 5 out of 5 stars

It was a pleasure to phone in and sort…

It was a pleasure to phone in and sort out my mobile home Insurance . The person dealing with it was more than helpful. Clear instructions as to what I had to do the swift way everything was dealt with . I felt at ease and that my custom was valued and respected.

29 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for leaving such thoughtful feedback about your experience.

It is wonderful to know that our team member provided clear guidance and ensured your static caravan cover was arranged efficiently while making you feel genuinely appreciated.

Should you require any further support in the future, please do not hesitate to reach out.

Kind regards,
Rachael @ Safeguard

Rated 1 out of 5 stars

Tried to contact you by phone

Tried to contact you by phone - music played then cut off. New policy details promised but not sent which was the reason for query

1 September 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for your feedback. We're sorry to hear about the difficulties you experienced when trying to contact us by phone and for the delay in receiving your policy information.

We can confirm that the requested policy documents have now been sent to your email address today. Please check your inbox and, if necessary, your junk or spam folder.

We apologise for any inconvenience caused and appreciate you bringing this to our attention. If you have any further questions or have not received the email, please let us know and we'll be happy to help.

Kind regards,

Chris @ Safeguard Insurance

Rated 5 out of 5 stars

Excellent service

24 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for sharing your thoughts with us.

We are delighted to hear that you had such a smooth and hassle-free experience with us.

If there is anything else we can do for you, please get in touch.

Kind regards, Tahara @ Safeguard

Rated 5 out of 5 stars

very competitive policy highly…

very competitive policy highly recommended

22 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted that you found our policy so competitively priced and that it offered great value for your budget. We genuinely appreciate you recommending our services to others.
If you ever need any further support from us in the future, please feel free to reach out.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

this is my first time with this…

this is my first time with this Safeguard UK. I found this company online.very nice
service and value for money.

31 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are absolutely delighted to welcome you to Safeguard for the very first time after finding us online. It is wonderful to hear that you experienced such a warm, pleasant service and that you are pleased with the excellent value we provided for your budget.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Everything went great

Everything went great

29 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted that everything went so smoothly and that you had a completely flawless experience with us.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

Phone lines answered swiftly

Phone lines answered swiftly . Very helpful and friendly but not pushy .

22 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted to hear that your call was connected so swiftly and that our team looked after you with such a welcoming and supportive approach without placing you under any pressure.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted to hear that you experienced such an excellent standard of care from our team during your interaction.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Safeguard

Rated 5 out of 5 stars

The price had come down by £100

The price had come down by £100. I spoke to Sarah. She explained everything to me ....Jargon free. She was very professional and pleasant. So easy to renew my policy.

28 August 2026
Safeguard UK logo

Reply from Safeguard UK

Thank you for taking the time to leave a review. We are delighted to hear that your renewal premium was reduced by such a fantastic amount this year and that the entire process was completely simple to complete. It is also wonderful to know that Sarah looked after you so brilliantly, keeping the conversation entirely clear and straightforward while providing a courteous and expert service.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Safeguard

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