Saint Andrews Bureau Reviews 

81
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

1-bedroom flat rented in Cambridge for 10 months. Landlord was excellent. But 2 episodes of cleaning-related problems with SAB. 1st - flat was left extremely dusty after bathroom refurbishment during... See more

Rated 5 out of 5 stars

We have enjoyed the professional services of Saint Andrews Bureau for more than 30 years. The staff have always been friendly, courteous and most helpful. I would recommend this company to anyone look... See more

Rated 5 out of 5 stars

Renting a property can be time consuming and stressful. Abbie Hewson at Saint Andrews Bureau gives me full support on finding, managing and dealing with my tenants and property maintenance. SAB also... See more

Rated 5 out of 5 stars

We rented our house through SAB for 10 years before selling. Excellent service throughout. They used reliable, reasonable trades people for jobs needed. Property was almost never empty for over a week... See more

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Company details

  1. Money & Insurance

Written by the company

Saint Andrews Bureau Are the Leading Cambridgeshire, Hertfordshire, Suffolk And London Property Specialists Since 1959.


Contact info

4.2

Great

TrustScore 4 out of 5

81 reviews

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4.2

All reviews

(81)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Five star recommendation for Saint Andrews Bureau, Cambridge, UK

I would like to highly recommend Saint Andrews Bureau if you are looking for genuinely excellent property management. SAB has managed two properties for me since 2013, which speaks for itself in a competitive market. At all times I have found the property managers to be highly professional, attentive and friendly, as are the administrative staff. Whenever issues arise, as they do from time to time, I am informed immediately and any problems are resolved promptly. That is the service I expect and receive. With their management expertise I can rest easy knowing that both my properties and tenants are respected and looked after. The service has been faultless.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

I can only speak for the Longstanton…

I can only speak for the Longstanton branch who I cannot praise highly enough. They are always, friendly helpful and efficient. If I have any sort of problem with my flat I'm sure that they will help or point me in the correct direction.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

SAB have fully managed my properties…

SAB have fully managed my properties for almost 20 years. I appreciate having a single point of contact. Initially working with Colin, more recently with Claire both have been excellent always responding to me quickly and keeping me up to date with changes in legislation. Tenants usually stay for many years so must also be happy with the service received. I have recommended SAB to many friends that are also landlords.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

A great team at Royston. Used them to find me a tenant. The people they found have been excellent. They answered all my questions promptly and comprehensively keeping me updated with every step of the procedure. I will be using them again.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional Advice - Managed and Let Only Services

Professional Advice provided in a clear & timely manner. We have used SAB for managed and let only services for in excess of 10 years across our portfolio of properties - the service & support levels are consistent, attention to detail second to none.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from SAB

Brilliant service from SAB. My experience was with the branch in Ware and with Leane in particular I can not fault them or her. Always keeping me updated with my property and never had an issue. Would Highly recommend

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Good and professional property management company in Cambridge

We have used St Andrews Bureau to manage our Cambridge property since we moved to France eleven years ago. From the outset they were helpful and professional. Claire Baron the office Operations Director explained the process to us clearly and the administrative process was straightforward. They have always found good tenants for us and we have not had a problem with any of the tenants. They are also quick to communicate problems with the house that arise and sort them out promptly using local tradesmen. Communication with the office has not been a problem. We receive a report with photographs of the house after their regular visits to the property. In summary they are a reliable and responsive letting agency that I can wholeheartedly recommend.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

The excellent service I wanted

St Andrews Bureau have fully managed up to 8 properties for us in Cambridge since early 2017. In that time I have had excellent and prompt service and communications from them and they have dealt with tenants in the considerate and pragmatic way that I would have wanted. They have also dealt with repairs promptly and pragmatically but referred to me for views or approval where I have asked them to. I have had a single point of prime contact for all matters as well as having other members of SAB who have remained constant and known to me. SAB have given me the service and advice that I need and I am very satisfied with the comfort it brings.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, Claire and her team have looked after our family for 15 years renting our properties and keeping them in tune.The steady tenants is a tribute to their efforts.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

As an RICS registered chartered…

As an RICS registered chartered surveyor living away from Cambridge I have used SAB to manage rental properties in Cambridge over the last 25 years. In that time they have been a great help in expanding the portfolio from 4 properties to over 25. The expansion has been all ‘build to let’ projects. Kane and his team have helped with advice throughout keeping a ‘market’ eye on the design process through to build completion then taking over to prepare for letting including furnishings as required.

The properties are managed expertly. SAB keep abreast of changing regulations and record keeping. Reporting to me and accountants is seamless. The properties are well maintained.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Communicative and prompt in sorting issues raised. Also very friendly. The checks that were carried out was also made very easy though the use of a third party platform which made it a lot smoother in terms of what you needed to provide. Thank you SAB.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and experienced people

I have always dealt with Leane and Wanda at SAB and have had excellent service! They are extremely helpful and very efficient! I received my latest tax statement without me having to ask! That I thought alone was impressive ! It's a pleasure to deal with two very polite and friendly ladies

28 April 2025
Unprompted review
Rated 5 out of 5 stars

SAB and me

My experience with SAB has for many years been first class and I have always been able to speak to someone with a query or problem.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

SAB Are A Valued Service Partner

SAB have been a valued service partner to our business for over 15 years and are first-class in lettings and management.
There has been no stress in letting our properties, from finding tenants to estate management dealing with issues or repairs. We have experienced a wide range of letting agents, and SAB stand out by comparison.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Three Prospects

On top of all the details, gets things organised very quickly, very friendly and easy to deal with, and service performed at reasonable price. Pleasure to work with SAB

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. I am selling my flat which is managed by SAB and the Estate Management team have provided the incorrect documents (which I had to pay £380 for upfront!). Despite their error, nobody is replying to my emails and their phone lines say their offices are closed. Extremely frustrating as moving house is stressful enough without having to handle this as well.

22 April 2025
Unprompted review
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Reply from Saint Andrews Bureau

SABRE Estate Management have investigated this situation which we understand relates to a property owned by relatives of the person leaving this review. Our communications are with solicitors throughout the sales process. Payment for the sales pack was received on 17th February and the sales pack was originally provided on 4th March. Unfortunately, this related to a freehold property rather than a leasehold property due to a misunderstanding from the initial request made to us and we apologise for our part in the misunderstanding and for the inconvenience of this. Once clarified, the correct sales pack was provided on 24th March. The sales pack entails a complex legal process taking time to complete. Once we provided this there were then many additional queries received from the solicitors, and these were responded to within 3 working days. We note the matter of the phone lines, and the review dated 22nd April being the Tuesday after a bank holiday Monday. Our phone lines opened at 8:30 am on the Tuesday and were operable as normal. We understand that when leaving a review, it can take several hours before it appears on the public forum so it may have been an attempt to call when the office was closed the day prior. We appreciate the sales process is a stressful time and we apologise for our involvement in the misunderstanding with the solicitors.

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