Ryman Stationery Reviews 

8,187
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 498 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, friendliness, and professionalism, often noting how employees go above and beyond to assist with purchases and provide knowledgeable advice. Many people appreciate the wide selection of products, the quality of items like printing services, and the overall excellent service provided, making their interactions pleasant and productive. However, some customers also noted issues with their orders and delivery, including items being lost or damaged in transit, products arriving with missing parts, or incorrect items being delivered. Additionally, some found the click and collect service to be slow or experienced issues with online product information that led to incorrect choices.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the great selection, reasonable pricing, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fantastic service... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryman is my go to company for all things ‘organised’. Products are great quality and reasonable prices. Sell much more than pens and paper - my sons exec chair used for gaming lasted 4x longer than hi... See more

Rated 5 out of 5 stars

I attended Ryman's store in Enfield today. I had general idea what I wanted. On entering the store I was greeted by Amy who introduced herself and assisted me in my purchases, even going to retrieve a... See more

Rated 5 out of 5 stars

Easy online order. Collected from Bath store but son wanted to swap for a different pencil case found in store. Staff in Bath store were super helpful and did the online return form then sent the penc... See more

Rated 5 out of 5 stars

Today I visited Ryman Stationary in Canterbury to purchase a Micro SIM card, the lady Trish that served us was absolutely fantastic, she was extremely friendly and happy and so helpful, it was so goo... See more


Company details

  1. Stationery Store
  2. Art Supply Store
  3. Office Furniture Store
  4. Office Supply Store
  5. Printer and Scanner Store
  6. Toner Cartridge Supplier

Written by the company

Ryman are the nation’s destination for stationery and office supplies, with over 120 years experience and convenience at the heart of what we do, you can consider us the stationery experts, priding ourselves for offering excellent customer service, a wide product range and expert knowledge. Our first store opened in 1893 by Henry J Ryman in Great Portland Street and has now grown to over 200 stores nationwide and a website bursting with products!


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(8,187)

467 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We used the shredding service

We used the shredding service. Excellent. And a good price too. All certificated as we had confidential stuff. Shredding done at the house - outside in a huge shredding vehicle- and a certificate sent a few days later reassuring us of safe and secure disposal. The Ryman customer services were a great help when ordering. The shredding alliance company were very contactable when organising the day. With good updates and two lovely men who came. All very quick and seamless.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

On 8th May we went into Rymans looking…

On 8th May we went into Rymans looking for a printer. We spoke to Amanda. She was very helpful and knowledgeable and talked us through the different printers available. I was initially concerned about setting up the printer, but Amanda allayed all my fears. We are absolutely delighted with our purchase and would certainly shop in Rymans again! Amanda was very good at assisting us and we are very grateful.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

The staff were so helpful

The staff were so helpful - buying ink cartridges and they double checked everything for us - all were pleasant, professional, polite, and friendly - well done Kirkcaldy 🙏

5 May 2026
Unprompted review
Rated 1 out of 5 stars

This company has a communication system…

This company has a communication system that doesn’t work so if you have a query or complaint you can’t get anywhere…buyer beware

14 May 2026
Unprompted review
Ryman Stationery logo

Reply from Ryman Stationery

Hello Sue,
Thank you for your review and I am sorry to hear this.
We have many options of communication where you can talk to us, wether thats on a phone call, email or chat service, these are all manned daily.
I do hope we can assist you further, however if you need anything else, please let us know.
Jack - Ryman Customer Relations

Rated 5 out of 5 stars

Popped into the Plymouth store

Popped into the Plymouth store to see if I could get some individual Epsom inks. Although they didn't have what I wanted, the assistant checked online and found where I could get them. Very helpful. I ordered the inks via the Ryman online store as he suggested and got exactly what I wanted.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

CLAIRE is extraordinary @ Ryman’s

Today -11/05/26 @17:35, CLAIRE, the clerk at Ryman Stationary/Shandwick Place, gave us EXCEPTIONAL service.
We are foreign travelers who needed help navigating the online form to send a package via DHL (not as easy as it sounds) and Claire patiently helped us complete the process WHILE multi-tasking 5 other customers. She never lost her cool. We watched her work as an interpreter for two elderly people at the same time as helping us. Claire deserves extra special recognition for her attitude, work ethic and complete competence.

11 May 2026
Unprompted review
Rated 3 out of 5 stars

Not as good as it should be

Ordered shredding sacks for confidential waste. The instructions made it sound like it was easy to get a convenient collection date but sadly this wasn’t true. We did arrange one eventually but it wasn’t easy. Also their click and collect service is weirdly slow. It’s quicker to have an order delivered to your home than to one of their stores which seems the wrong way round- why offer it then?!

30 April 2026
Unprompted review
Ryman Stationery logo

Reply from Ryman Stationery

Hi Anita,

Thank you for your review and I am sorry to hear this.

To provide some clarity, our shredding service is run by The Shredding Alliance. Whilst they do try to provide multiple collection dates, sometimes due to logistics or timings, these can be quite limited, however I am glad that this has been sorted.

With our click and collect service, all products available in store will be available to be collected on the date of purchase, however sometimes stock does need to be shipped from our warehouse. This can delay the collection by a few days, however this can be viewed during checkout for your reference.

Thank you again and if you need anything further, please let us know.

Jack - Ryman Customer Relations

Rated 5 out of 5 stars

Shredder problem

Your salesman possibly the manager was extremely helpful
It was in your Richmond store
His name was Paris Parvaiz
He solved the problem with my shredder
Many thanks
Michael

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Ryman's had the right products at the…

Ryman's had the right products at the right price and delivered them promptly. One of them was damaged in the post. Rymans was easily contacted and supplied a replacement the next day.
I can highly recommend their service.
Peter Allen

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Ordering was easy but delivery problems spoiled the experience.

Ordering our storage items was easy and straightforward. However delivery was more problematic. We were given a delivery date that did not suit us so we changed it for a day we would be at home. Sadly that either wasn't seen or accepted by the courier and they tried to deliver it anyway but we were out! Using the card they left to rearrange another delivery date didn't work as there was no reference number given. Eventually we were able to track our order online and rearranged another day. When the 2 parcels arrived they were damaged but the courier left before we could open them. When we did unpack them there was damage to several wheels and also 2 drawers. When l phoned Ryman the person l spoke to was helpful but the reception was very poor so having a conversation was quite difficult. Eventually she understood my problem, apologised and agreed to send me replacements for the broken items at no charge. I was given a date for their arrival a week later. Amazingly these replacements arrived the very next day which was brilliant! Amusingly it was the same courier who was amazed l had ordered 2 identical parcels the next day. When l informed him they were replacements as the first lot were broken he was quite shamefaced and left quickly. So thank you Rymans for being so efficient at replacing my order. It is a pity that the couriers aren't quite as organised at delivering on the right days or treating the parcels with enough care so as to avoid damage in transit.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, easy to order and I paid for next day delivery and it arrived on time. Thank you.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and Customer Service Focused

Rymans is a reliable supplier of stationary and accessories at a reasonable price. Customer service is second to none and saves time while shopping because the assistant is able to direct me directly to the item(s) I want. The Rymans Reward is a worthwhile additional service.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff!

The staff helping with my order went above and beyond to make it right and deliver a good product.

16 April 2026
Unprompted review

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