I was able to purchase a nice carpet. Arrived in Japan one week after ordering
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This company didn`t have enough customer service that we can contact quickly when we have missed order or have emergency situation. Especially about a Japanese staff, she wasn't prepared extra sta... See more
Company replied
I was surprised as the carpet I got was exactly the same with what I expected. Great quality and reasonable price, great deal for carpet lovers! P.S. it took only 2(!) days to deliver to Japan!
I bought all the carpets from near an interior shop so far, and experienced this time so good way through the Carpetvista . And found as a easonable way to buy the carpets directly from manufac... See more
Company details
Written by the company
Rugvista — 人々が愛する家づくりをサポートします Rugvistaは2005年に、明確な使命と目的を掲げて設立されました。私たちは人々が愛する家をつくるお手伝いをします。お客様が完璧なラグを簡単かつ楽しく見つけられるようにしています。設立当初から、高品質なラグを適正な価格で提供することに注力し、すべてのお客様にスムーズで快適、安全なショッピング体験をお届けしてきました。今日、私たちはヨーロッパを代表するオンラインラグ販売者の一つとして、複数の国のお客様にサービスを提供しており、家庭やオフィスの個別のニーズに合わせた幅広い選択肢を取り揃えています。コレクションには30,000点以上のラグがあり、伝統的な手織りのオリエンタルラグから現代的な機械織りのデザインまで揃っています。すべてのラグは、品質、耐久性、時代を超えたデザインを保証するために慎重に選ばれており、お客様は自信を持って購入できます。ラグの購入は、それを使う喜びと同じくらい楽しいものであるべきだと考えています。そのため、明確な商品情報、詳細な画像、直感的で使いやすいオンラインストアを提供しています。ヨーロッパ全域への信頼できる配送、柔軟な返品ポリシー、親切で迅速なカスタマーサポートにより、すべてのお客様にとって購入体験が簡単で安全、ストレスフリーになります。本社はスウェーデンのマルメにあり、ヨーロッパ全域で運営しています。スカンジナビアデザインの価値観と国際的な職人技、最新のeコマースソリューションを組み合わせています。チームは日々サービスの改善、品揃えの拡充、お客様のインテリア選びのサポートに取り組んでいます。私たちは、高品質な製品、優れたサービス、透明で信頼でき、常に満足できる購入体験を提供することで、お客様との長期的な関係を築くことに全力を尽くしています。Rugvistaでは、お客様が個性的で居心地の良い、美しい空間を作れるようサポートしています — ラグ一枚一枚を通して。
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- www.rugvista.jp
3.8
Great
2K reviews
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Good quality
Good quality, good price and, kind customer service!
I’m so lucky to meet your site and I definitely use for my next shopping!
Thanks to Matilda and Ylle:)
2 March 2018
Reply from Rugvista
Dear Kana,
Thank you very much for your positive feedback. Your words mean a lot to us. It is our goal that our customers feel happy with their experience with CarpetVista. We look forward to have you as a customer again. You can always contact us in case you need any information or if you have any special request. We will be happy to help.
We wish you a very nice day.
Kind regards,
Yllen and Matilda
CarpetVista
Customer Service Team
It is nice for me quality of my choice.
It is nice for me quality of my choice.
Almost same as picture.
Input my address data was different when I watch E-male.
But change soon for correct.
So I can get it timely.
18 February 2018
I am very satisfied that the …
I am very satisfied that the correspondence of quick responce.
The quiality of goods are worth the amount money.
4 February 2018
I had some trouble with the homepage.
30 January 2018
Reply from Rugvista
Dear Customer,
Thank you for taking the time to leave us your comments. We are very sorry that you had some problems with our Website. I will inform our IT department about this issue. If we can help you with something, please do not hesitate to contact us.
Kind regards,
Customer Service
Carpet Vista
Good and bad.
Good and bad.
The problem were the translation system which didn't interpret the language, and although I quickly asked to revise to the correct info., the deliverable were already shipped and I needed to communicate to FedEx by myself, and I could see similar review from other customers at here.
The products were satisfied enough, so the system has to be improved to pretend uncomfortable feeling until deliver the item.
11 January 2018
Reply from Rugvista
Thank you for providing us with feedback on your recent purchase here at CarpetVista.
We are sorry to hear that your address were incorrect. Unfortunately we can not print the labels in japanese and we need to translate the address in roman letters, but at the moment our Japanese customer representative is not here now, but will hopefully returning soon.
We will try in the future to improve our system to avoid that incovenience about the wrong translation.
If you have any other questions please do not hesitate to contact us, we are always happy to help.
Kind regards,
CarpetVista Customer Services
There was anxiety until the item …
There was anxiety until the item arrived but I reassured it safely.
I am surprised very early since shipping mail arrives.
The carpet is very nice. Also, I would like to use it.
29 December 2017
There was no address information on the …
There was no address information on the baggage so the FedEx driver called me and ask where to deliver.
29 December 2017
Reply from Rugvista
Thank you for providing us with feedback on your recent purchase here at CarpetVista.
We are sorry to hear that your name and address were incorrect. Unfortunately we can not print the labels in japanese and we need to translate the address in roman letters, but at the moment our Japanese customer representative is not here now, but will hopefully returning soon.
If you have any other questions please do not hesitate to contact us, we are always happy to help.
Kind regards, CarpetVista Customer Services
My name is Shozo Fujii, not Minoru Fujii
My name is Shozo Fujii, not Minoru Fujii !! And the address had not described perfectly, Don't mis-translate !!
23 December 2017
Reply from Rugvista
Thank you for providing us with feedback on your recent purchase here at CarpetVista.
We are sorry to hear that your name and address were incorrect. Unfortunately we can not print the labels in japanese and we need to translate the address in roman letters, but at the moment our Japanese customer representative is not here now, but will hopefully returning soon.
If you have any other questions please do not hesitate to contact us, we are always happy to help.
Kind regards, CarpetVista Customer Services
quick and reliable follow up after …
quick and reliable follow up after shipment.
good product quality.
no hassle in international shipment.
4 December 2017
Super first delivery and simple …
Super first delivery and simple packaging.
High quality carpet as described.
Perfect ! AAA
16 November 2017
Great service.
Great service.! I was amazed how quickly I received the order from Sweden. The carpet is beautiful. I will definitely shop again with Carpetvista.
8 November 2017
Received safely
Received safely, and the carpet was very good coditioned.
But I used my name in Japanese letters, so might be confused somehow, receiving address and name was slightly different. FedEx was perfect guessed my name.
It was good anyway.
20 October 2017
I bought all the carpets from near an …
I bought all the carpets from near an interior shop so far, and experienced this time so good way through the Carpetvista . And found as a easonable way to buy the carpets directly from manufacturing site.d
I'd concern to check the Carpetsvista from now, and all the time.
Thanks for the nice purchasing chance this time, and appreciated your
services from receive P/O to product deliverly.
20 October 2017
Your website
Your website, especially the address input page, needs better Japanese localization. Other than that, wonderful.
22 May 2017
Reply from Rugvista
Thank you for taking the time to provide us with helpful feedback on your experience here at CarpetVista.
We wil take your input further on with our IT-department to see how we can improve our offer, we always seek to find new ways to improve and to be able to give our customers the best shopping experience online.
You are always welcome to contact our Customer Service if you ever are in need of further help or information.
Best regards
CarpetVista Customer Services
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