RTC Transport A/S Reviews 

20,208
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent driver and fantastic service. He went above and beyond to help us move a very heavy item into the lift, making it much easier for us to get it up to the 4th floor. Extremely helpful, friendl... See more

Company replied

Rated 2 out of 5 stars

The delivery arrived way before the time span when it was booked originally and totaly different than the time given by RTC themselves. Had to rush from work to home to catch the delivery. One of the... See more

Company replied

Rated 5 out of 5 stars

Super nice and friendly driver who did his best to accommodate my time restriction and returned with my parcel once I was home! Thank you so much again, appreciate this help!

Company replied

Rated 5 out of 5 stars

Super service where all appointments were… Super service where all agreements were met. SMS and call before delivery, a delivery that was agreed in advance and confirmed in an email.Delivery person... See more

Company replied

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Shipping and Mailing Service
  5. Transportation Service

Written by the company

RTC er Danmarks førende virksomhed indenfor servicelogistik til slutkunder – dvs. hvor der foretages mere end blot aflevering af en forsendelse til en kunde. Vores kernekompetencer ligger i, at udføre værdiskabende services hos slutkunden i forbindelse med leverancen, som eksempelvis kan være montage af møbler, installation af hårde hvidevarer eller opsætning af fjernsyn. Vi er innovative, og udvikler gerne nye typer ydelser og services sammen med vores kunder!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(20,208)

1,700 reviews in the last 12 months

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Rated 2 out of 5 stars

Package was delivered on time

Package was delivered on time. One of the delivery men broke the lamp shade in the common stairwell area of the apartment while transporting the package. They apologised and said that the RTC company will replace the lamp shade.

4 December 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Hemalatha

We are sorry to hear about the damage.
If you have talked with the driver about the broken lamp, when you have to contact us on e-mail Reklamation@rtctransport.dk with fotos, dokumenation of the lamp and contact information of you and we will get back to you.

Have a good day

Best regards
Simone

Rated 5 out of 5 stars

Super professional

Super professional, helpful and friendly service!! 5 star experience! Other companies could learn a lot from them!!

7 December 2024
Unprompted review
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Reply from RTC Transport A/S

Hi Raymond

Thanks for your feedback.

Have a great day

Best regards
Simone

Rated 4 out of 5 stars

Generally good installation but didn’t…

Generally good installation but didn’t receive a notification in advance that they are on their way, and they forgot to remove some plastic from the machine, which I cannot remove myself now, as the machines is installed inside of a narrow wooden cabinet..

5 December 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Dilyana

Thanks for your feedback.
We are sorry to read about your experience and will take it with the driver.

Have a good day

Best regards
Simone

Rated 5 out of 5 stars

Great products and customer/delivery service

Really kind and helpful delivery service! I had to cancel most of my order list due to the bad infrastructure of the apartment I am moving in. Even under this condition, the delivery service was understanding and helpful, providing several tips on how to get the products into the apartment.

29 November 2024
Unprompted review
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Reply from RTC Transport A/S

Hi Baris

Thank you so much for your feedback.

Have a great day

Best regards
Simone

Rated 5 out of 5 stars

Good service

26 November 2024
Unprompted review
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Reply from RTC Transport A/S

Hej Qiyong

Tusind tak for dine stjerner.

Du ønskes en god dag

De bedste hilsner
Simone

Rated 5 out of 5 stars

I am very satisfied with the service…

I am very satisfied with the service because, even though the product arrived with faults, they were able to solve it quickly.

20 November 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Florencia

Thanks for your feedback.

Have a great day

Best regards
Simone

Rated 2 out of 5 stars

Not worth the money

The driver refused to loft the appliance into the spot designated for it, saying it was not possible, after arguing for couple of minutes, I did it myself and then showed him it was possible! They use any excuse to not do the job. Really disappointed 😞

14 November 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Bryan

We're sorry you weren't happy with the experience. We are told that the machine had to go up to navel height, which is why it requires a little more work, but the task should have been solved by our fitter? The item has been delivered and assembled.

Have a good day

Best regards
Simone

Rated 5 out of 5 stars

They delivered ofurniture delivery from Juskn time

They delivered on time, were polite and helpful, the goods were in perfect condition, and they brought the furniture into the apartment on the 2nd floor.

25 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Ianina

Thanks for your feedback.

Have a great day

Best regards
Simone

Rated 5 out of 5 stars

Fantastisk service

Fantastisk service. The delivery guy was so professional, friendly and careful while delivering a new dishwasher and taking away the old one. The best delivery service I have had! Thank you so much!

1 November 2024
Unprompted review
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Reply from RTC Transport A/S

Hi Teodora

Thank you so much for your feedback.

Have a great weekend

Best regards
Simone

Rated 1 out of 5 stars

The bed I received has no mattress and…

The bed I received has no mattress and middle funiture that could hold the Mattress. Please, I need you to send the remaining parts for the bed.

29 October 2024
Unprompted review
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Reply from RTC Transport A/S

Hi Morcen

If you are missung any of your order or it is the wrong one, you must contact the store where you have shopped.
We are sorry that this has an impact on your delivery experience of us.

Have a great day

Bedst regards
Simone

Rated 1 out of 5 stars

The driver was not professional in…

The driver was not professional in handling delivery. First of all he drove without waiting for me to get out of the way and he almost squeezed me into the bushes where he was driving. There was almost no clearance between the bushes and the car and he knew I was standing there and drove without waiting for me to get out of the way.

When I got out of the way, he almost drove into me.

Personal safety of me (the client) was violated.

I demand action on this drivers behaviour. He was not considerate and put me into danger by almost squeezing me into the bushes and almost driving into me. I need you to take action.

29 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Aida

We have talks to the driver about your experience and we are sorry to read, that you felt like the driver was about to squeeze you, that is not the drivers view of the case. There was lots of space between the bushes and the car, when he parked.

Have a great day

Best regards
Simone

Rated 5 out of 5 stars

Being on time

Being on time, outgoing and helpful personnel. Thank you

26 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Sohey

Thanks for your feedback.

Have a good evening

Best regards
Simone

Rated 1 out of 5 stars

My wardrobe arrived with damages

24 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Isabel

There is no damage noted on the transport note. If the damage is discovered after unpacking, you must contact Jysk.

Have a good evening

Best regards
Simone

Rated 5 out of 5 stars

Everything went as planned

Everything went as planned, great service from beginning to end.

5 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Maryke

Thansk for your feedback.

Have a great day

Best regards
Simone

Rated 1 out of 5 stars

Bad service and attitude I ever had before

I paid 150 indoor service for those delivery items, but first, they don’t want to put shoe covers on; secondly, they don’t unpack my purchases.
It’s a new house, and the floor is very new, so I prepared shoes covers for them to use, but they refused to wear it! Then I let them in with purchases, and ask them to remove all packaging since I paid for (the salesperson told me that the sevice is included remove all packaging), they refused me again! And I am living in this house, but they were suspect the deliveries were not mine! They ask me three times, and even call to my wife, we both said yes, it is our deliveries, and they still don’t believe it! They even call to control center to double check if it’s a correct delivery! It made me feel racism. With a really bad service and bad attitude, I won’t recommend any company or people use their services.

4 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Arthur

Our drivers are not allowed to take shoe covers on, as there is a risk that they can slip when carrying heavy goods.
If you do not want them to go directly on the floor, make sure to cover the floor, before the delivery takes place.
We do not unpack the item, so that you are informed of this by the store,is deeply regrettable.

Have a great day

Best regards
Simone

Rated 5 out of 5 stars

Super nice driver

Super nice driver, punctual and went the extra mile to help. Thank your very much!

2 October 2024
Unprompted review
RTC Transport A/S logo

Reply from RTC Transport A/S

Hi Zheng

Thanks for your feedback.

Have a great day

Best regards
Simone

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