Terrible delivery-experience from POWER
It's all about the rules that they follow when delivering appliances to customers.
First, I had to reschedule the delivery because, on the first attempt, the driver (after consulting with his manager) refused to deliver the appliance. He said there was a high risk of damaging the toilet sink and that I needed to remove it before delivery.
I booked a new delivery date and removed my toilet sink, which was very inconvenient.
On the second attempt, I was forced to sign a paper before installation. The driver told me he wouldn’t install the appliance unless I signed, accepting full responsibility for any damage, while the delivery company took no responsibility. So, if that was the case why did they ask me to remove the sink anyway I had to sign that paper and they were free to destroy everything in my appartment without any cost. In the end, there were multiple scratches on the door frame and even on the main entrance, despite the fact that the doorway is 80 cm wide and the appliance was only 59 cm wide. But I couldn't say anything because I was forced to sign that paper.
I paid 1,100 DKK for delivery and installation, yet this was my experience, which is completely unfair. The driver and his assistant were supposed to remove the waste, but instead, I found cardboard pieces all over the staircase. My neighbors even complained about it.
Lastly, it's ironic that the company survey only asks about the driver’s performance, not about their company’s policies or how you treat customers.
Very bad experince don't use POWER delivery feature as long as it's covered by RTC (They care, but just about themselves not you as a customer!)