Rough Trade Reviews 

I paid for a record on May 30th through Rough Trade’s newreleases.discogs storefront (confirmed) online that was initially supposed to ship on June 2nd, 2026. After a week and a half of no movement on my order I decided to reach out and inquire about its status. I sent multiple messages asking about the order and never recieved a response through their newreleases.discogs storefront. When I reached out via their direct website I was given an ai response, “powered by Intercom,” that gave me a boilerplate message saying that they’d sent the request to their “team.” After receive zero responses from an actual human being, I reached out again and received another AI response that my order dispatch date had been changed to June 14th, 2026. Fast forward to today, June 15, 2026, and lo and behold—shipment NOT dispatched. When I went through Rough Trade’s website to cancel the cancel button was stuck and would not let me process the cancellation. I had to reach out to Discogs directly, sent a message to the seller through Discogs, and send a message directly to this business for the order to finally be cancelled. The cherry on top was that despite never receiving and the request to cancel, I was offered store credit. I have a ticket opened with Discogs to get this settled and I hope they’re banned.

Excellent service all round from the legendary store & label

Excellent service, product was early, easy to order and arrived perfectly

I cannot fault Rough Trade in the slightest and can only praise and hold them in the highest regard! I recently ordered a vinyl on their website and found out a day later it had literally just been discontinued in the UK - Sam at Rough Trade contacted me and assured me it would be sorted at no further expensive to myself, they liaised with their stores worldwide and located a copy albeit in the USA, Sam made this a priority and had it shipped over from the USA at no extra cost - it arrived at my door securely packaged within literally 3 days! I honestly cannot thank Sam & the Rough Trade team enough - i will 100% order from them again as they have customer satisfaction at the forefront! Thank you Sam & the Rough Trade team your commitment and customer service is excellent to say the very least!
Rough Trade is a will be my go to going forwards, and other companies could learn a great deal on service and customer satisfaction by taking a leaf out of Rough Trades books ❤️ James

New sealed record has a nasty scratch. Rough Trade replaced it without any hassle whatsoever. Very nice customer service.

My order was packaged securely, it was posted promptly and it arrived safely. I was especially pleased with the record because I was able to use a voucher which gave me free postage. I appreciated this.

Very nice experience as was offered free shipping on my record.

Service was good, product is perfect.

Very disappointed first time pre ordering from them and definitely the last. pre ordered on 5/5/26 release date 15/5/26 no delay in release 05/6/26 fobbed off with its on its way from universal due to release delay (yeah right) will be dispatched by 12/6/26 and guess what today 12/6/26 another delay. Asked to
cancel order. Now ordered off Amazon next day delivery.

Always perfect delivery. Extremely helpful if any issues or concerns arise. Friendly staff and brilliant releases.
Cheers Ernie

Great communication, prompt and efficient delivery, sturdy safe packaging, thanks

Normally I find that Rough Trade provide an excellent service, however the version Of The Eagles Hotel California album that was sent to me was not the version that advertised on their website.The said it was Mobile Fidelity Sound Lab pressing in the Deluxe Edition,they are high end audiophile pressings from the US.Instead I was sent the standard European reissue of the album
When I contacted Customer Services at their Warehouse in Bristol the staff apologised that there had a technical issues with website concerning the album's description.I informed them I already had the version of the album in my collection.I thought simple call to would be suffice to a returns Label sent to by email so that I could return the album for a refund .I was informed that I would have to go through their website and apply for a refund and would have supply a photo of it.When I tried to do it my application failed so I contacted Customer Service and Lydia was very helpful and just said that a email with a attached photo would be suffice.In fairness after I sent it back the return label and package slip was sent to me in email in speedy manner.Overall I found Rough Trade to be excellent in terms price and excellent customer service both mail order and my visits to their record shops in London.

Navigating the website was very easy and the ordering/payment process just the same. Purchase arrived very well packaged and in great condition. Very pleased with everything, would highly recommend Rough Trade to everyone

I love this shop. It’s where I buy all of my records.

I recently opened up a record from a previous Rough Trade order and discovered the record had a large crack in it. I sent an email to customer service, got a prompt response with instructions for requesting a replacement, and had a replacement arrive in less than a week. Very impressed with the response.

Fast shipping and very secure packaging, always a great experience!

Cracking service and the retro packaging was a massive bonus

Rough Trade is a legend with good reason. They have a great track record! (Pun intended). Communication is spot on and timely. Only thing I would improve is they sometimes have a delay in posting.

Love the quality of the packaging! My vinyls land safe & sound, every time.

I requested notification of a record being in stock. Quick easy and am really happy with the addition to my collection. Aces.