Rough Trade Reviews 

My order arrived with no problem. I usually have issues with my address and I could place my order without any problem. 100% would recommend and I will buy from them again!

Really cool retro items, slight delay on delivery (not rough trades fault) but always kept updated on progress of order.

I was very happy with my purchases from Rough Trade they have a good selection I will be visiting their website again

Friendly helpful and flexible and most importantly item was in stock. Thanks

Even though I haven’t gotten my full order they’ve sent an email apologizing that the items haven’t been dispatched yet but over all the tracking is great through Shop

Great service as always, kept up to date continuously on my order & very well packaged & fast delivery.

Great service from you guys! Have been collecting vinyl since 1979. Will deffo be using you again. Cheers Chris.

As per normal vinyl arrived as stated, was notified once shipped. Overall a very easy process with a vast library of vinyl to choose from.

Gday
Have been dealing with Rough Trade for ages. They’ve never given me any reason to be not coming back. I’m in Australia. Always been packed safely. Highly recommend

I ordered a pink copy of Boys of Dungeon Lane and later a White Label Third Man copy. Both came packed securely so nothing was damaged in transit. When I made inquiries, they were answered promptly. My albums play great!

There’s a reason they’re legends in the game, and it’s not just because their label signed The Smiths. Always get my orders on time - if not before -, never had a single issue with my orders, absolute legends.

The RT website is well laid out and contains the CDs I am after at reasonable prices. Maybe not the cheapest on the market, but I would much rather a traditional UK company gets my business than one of the multinational mega corps! Post purchase updates were good and the CDs were delivered safely in a pretty bombproof cardboard mailer.

I love the selection on the website and everything they do for the music industry. I also love the deals they put up on great vinyls and the quality of the records that arrive. My only minor hiccup is that they can often take a wee while to get delivered to me, but other than that these guys are awesome

I ordered two records, one was a pre-order and the other was in stock at the time of ordering, and I was happy for them to be delivered together when the pre-order was released. However, when that happened I just received the one record, and got an automated email saying only part of my order was dispatched. That was over a month ago and I've had no updates, I have also sent some emails and tried the chat on the website, but I just got an automated response that 'my order has been delivered already' and they were closing the matter. This means currently I'm out of pocket, and the record which was in stock is no longer in stock at any other record shops either.

I think Rough Trade benefits from having a recognised brand, so they charge on average £5 more than other record shops for no reason, and then just have terrible customer service. I want at least a refund please (order number #4410195) if you can't be bothered to deliver the record I paid for 2 months ago.

Rough Trade are always my first port of call when there is a new album I want to add to my collection. Great communication, speedy and reliable delivery and they don’t use the dredded Evri which is alway a good sign in my book. I have also grown to trust their suggestions for new artists to listen to and have found some great music that way. Their special vinyl editions are cool too.

I've been looking forward to receiving both AdeP albums after having been subjected to online promotional assault of senses since the Spring and kicking off with the KEXP set, I was hooked, love those freaks !

Good customer service, record well packaged will be buying again

Superb vinyl record retailer. All records mailed in the thickest heaviest grade dedicated cardboard record mailers, which hold the record tightly and help to prevent damaged corners and seam splits. Any issues with the records supplied and the customer support is faultless too.

Love RT, quick service and great packaging for the vinyl. Very good for their exclusive editions.