Rockstar Games Reviews 

Customer service is useless all bots, my account is compromised, and I can't get it back, due to the two step verification, submitted 16 support tickets, and each time they close it, can't use my current Rockstar titles now and upcoming titles.

Worst support ticket system. They only allow a 2 support tickets for a lifetime. Not that they can see anything anyhow. They can not verify anything about their servers nor can they look into your account and verify any missions or anything you have accomplished. It almost like Rockstar just is about money and not fairness. There is no customer service numbers that I can call and complain either. Is there an attorney for a class action?

These people will rip you off not only that they can be kinda rude not only that u can't even call them when u have serious problems what a joke 😂🤣😂🤣😂🤣😂🤣😂🤣

VERY DISTRUSTING IVE SPENT WELL OVER 500$ IN REAL MONEY BECAUSE I AINT BROKE ON GTA 5 SHARK CARDS AND THESE PEOPLE TREAT U LIKE A DOG RATHER THAN A CUSTOMER WOULD HELP FOR CRAP VERY RUDE PEOPLE I THINK WE NEED TO GET A INVESTIGATION INTO ROCKSTAR GAMES ARE SELF AND REPORT IT TO A LAWYER GET U A CASE GOING THIS IS CRAZY I DISLIKE ROCKSTAR BYE FAR DO NOT SPEND UR MONEY ON THESE SCUM BAGGS

Amazing games, appalling customer service.

My account was hacked in Rockstar, and then I got banned in GTA Online because of that. After that, I started writing to support saying that my account was hacked. In the first ticket, they replied that the punishment was issued correctly. In the second ticket, I explained that I was hacked, but they said I needed to report a hack. The third time, they just wrote to me 'we will reset your password,' even though they didn’t reset it. Their anti-cheat, BattleEye, is the worst thing possible; it can’t detect real cheaters unless they earn a lot, but if a cheater somehow gives you money, you get banned, and also an HWID ban. Support doesn’t want to deal with anything at all. What can I say when one programmer just managed to make it so people get banned for no reason, and it’s impossible to appeal?

I download gta 5 online of money and they say me I need PlayStation plus for entry in the game rokstar and PlayStation are very stupid

So i had an issue with being unable to link my Steam with my Rockstar account. After more than !!!1 WEEK!!! to get a reply, the reply i received was absolutely useless and not even directed towards my problem. For a multi-billion company, this is utterly crazy...

Is not helpful at all with getting my account back. Ive lost my email account and they expect me to know the exact date when I created the account YEARS ago. They also want me to list the nickname that the account has but I dont know it because once again I dont have the account. They have closed over 7 tickets from me already because of "Lack of Information". How can I get the information from an email I no longer have access to.

Customer service is absolutely shocking. My steam account is linked to rockstar via an email address I know longer have access to. Totally forgot to change this when I changed internet providers. Have explained this to rockstar and they refuse to change my steam link to my new email address. Just fob me off and mark the game as solved so can no longer play most my rockstar games on steam. Waste of money and they’re living in the dark ages.

Because of the recent twitch drops i wanted get back to play. it like 8-10years i played the last time and i lost access to my email long ago because it got hacked and im not able to get it back. EA could fix my problem with live support in like 15minutes talking with them.
rockstar give only automated or copy/paste answers and instant close the ticket without even talking with me and tell me what they would need! worst support i ever had! thanks for nothing. never ever again i will buy any rockstar game!

Company banned me no reasons as do not play enterprise edition not play GTA since 23/04/2025 at 10:30pm rubbish customer service 4 time had my hacked did not do anything about it legit game play did not mod on my account
Even my Xbox account been banned

Rockstar give more of you pay more ps4 is not so good as ps5 in weapons and cars also if you have gta5 plus is beter why the game has to be the same you can never win with ps4 dont have hsw Rockstar sucks make the game the same for all players all about the money again

WOW this is best game support service i ever witnessed

i had in 3 years many problems with my gta online account , one time 2023 account got stolen from Modder and support gave me back my beloved gta online account legit level 596.

modders then destroyed or corrupted cloud save 2 times and 1 time some modder destroyed online mode for me completely forcing the game into offline story mode .

everytime the R*support helped me as fast as possible and within couple hours all the problems with my account was solved

Rockstar Games Support is AWESOME very much thank you for Helping me

Hi. I just want to play Grand Theft Auto V. And it says that i can't play, it says. Sorry, we are unable to handle your request at this time. error 1.500.7. And i am about to cry because i spent 30$ just to play. -30$

0 star absolute joke. The game constantly crashing trying to do sell missions game crashes tried to sell 2 separate high end cars and both occasions game crashed and lost the cars and the money it cost to mod them for the sell mission I spoke to silks k and Grace c from rock star support both said they can't sort the issue on live chat and both said they will email me and guess what folks no email I had Grace c on chat when she said I have emailed you I throughly checked my emails spam as well nothing when I told her this she just kept saying I can only continue this through email and cut the chat

Very professional of them

I´ve tried to contact you for.... I dont know.... a year maybe 2 - No luck!
I tried to write under support on your webside- noluck.
I CANT UPEN MY ACCOUNT BECAUSE OF AN OLD EMAIL THAT I CANT ACCES.
I made an new account today but I refuse to pay for all my games AGAIN!!!
PLEASE CONTACT ME and help me!

This is possibly the worst customer service experience I have had to deal with. A mix of automated and unhelpful replies which send you in circles.
Tickets are closed as "Resolved" instantly, and you get an automated response.

I am lost for words!

Horrendous customer service (if you could even call it that), just a load of automated emails that don't actually fix your issue. When the ticket creation system *actually* works, you get a rubbish response saying there 'isn't enough information', then they just close the ticket. The forms for ticket submissions don't allow much information, so how am I able to include all relevant information if the form doesn't have it and you won't let me reply to it? Because once a ticket is closed, it's closed.

Ridiculous service. Didn't have this problem with EA, Blizzard or Steam.